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Firefox crashes

  • 10 replies
  • 2 have this problem
  • 448 views
  • Last reply by FredMcD

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Playing online video from TV network sites such as Syfy.com or FX.com the browser keeps crashing.

Chosen solution

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Read this answer in context 👍 0

All Replies (10)

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Hello, you have lots of addons enabled.

Disable all your addons, clear the cache and restart Firefox.

If that fixes the problem, start re-enabling the addons one at a time, restarting Firefox after each one until the problem returns. The last addon you re-enabled could be the cause of the crashes.

See:

Diagnose Firefox issues using Troubleshoot Mode

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Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 11.0.02

Having more than one version of a program may cause issues.

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Chosen Solution

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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bp-9bef644a-d385-4aaa-97e9-b3bcb2130924

Modified by eaglei13

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The other 2 reports can't be found.

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?. Then restart.

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Oops, it was showing older reports for some reason. I didn't notice the dates sorry.

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Get the most recent reports.