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http://pcupgradenow.com/su/en/2/9a8f5b46ec3e873d39414c0b5dd1ab858e6c8ba7c9e614e29a76ad5fc8fffd1a:1406341788/?b=owzv22kd&sid=CD10313&uid=6ebe2d959724c00d23d6cb04

Posted

Hi everybody, I just re-installed Mozilla and a few minutes ago and then got this new screen in the browser. Is is real and valid?

http://pcupgradenow.com/su/en/2/9a8f5b46ec3e873d39414c0b5dd1ab858e6c8ba7c9e614e29a76ad5fc8fffd1a:1406341788/?b=owzv22kd&sid=CD10313&uid=6ebe2d959724c00d23d6cb04493de1b6&filename=Software_Update

Thanks for the help.. Peter

Hi everybody, I just re-installed Mozilla and a few minutes ago and then got this new screen in the browser. Is is real and valid? http://pcupgradenow.com/su/en/2/9a8f5b46ec3e873d39414c0b5dd1ab858e6c8ba7c9e614e29a76ad5fc8fffd1a:1406341788/?b=owzv22kd&sid=CD10313&uid=6ebe2d959724c00d23d6cb04493de1b6&filename=Software_Update Thanks for the help.. Peter

Chosen solution

If you are downloading Firefox from unofficial sites you may get bundled software, modified versions of Firefox or be open to scams and malware.

It may be worth doing a clean reinstall of Firefox, after downloading from Mozilla's site and involving deleting the Firefox program files. (Not the profile files. Although your profile may need checking for modifications.)

It is probably also worth checking for malware and adware with multiple tools


Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! Please Back up and restore information in Firefox profiles

Please report back to say if this helped you!

Thank you.

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Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • Shockwave Flash 14.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5386 solutions 39975 answers

No that isn't a valid Mozilla webpage.

No that isn't a valid Mozilla webpage.
John99 971 solutions 13138 answers

Chosen Solution

If you are downloading Firefox from unofficial sites you may get bundled software, modified versions of Firefox or be open to scams and malware.

It may be worth doing a clean reinstall of Firefox, after downloading from Mozilla's site and involving deleting the Firefox program files. (Not the profile files. Although your profile may need checking for modifications.)

It is probably also worth checking for malware and adware with multiple tools


Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! Please Back up and restore information in Firefox profiles

Please report back to say if this helped you!

Thank you.

If you are downloading Firefox from unofficial sites you may get bundled software, modified versions of Firefox or be open to scams and malware. It may be worth doing a clean reinstall of Firefox, after downloading from Mozilla's site and involving deleting the Firefox program files. (Not the profile files. Although your profile may need checking for modifications.) It is probably also worth checking for malware and adware with multiple tools * [[Troubleshoot Firefox issues caused by malware]] ----------- Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> Please [http://mzl.la/LHJo6V Back up and restore information in Firefox profiles] Please report back to say if this helped you! Thank you.