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What is wrong? started today

Posted

bp-7d98ec0c-87fb-4cb4-8c16-b42232140722 1 hour ago bp-47d04943-089d-4b68-a186-2bcb52140722 1 hour ago bp-66d42b2d-a2f3-4785-9474-780a42140722 2 hours ago bp-85b2ede9-5e15-448c-b258-f50d92140722 3 hours ago

bp-7d98ec0c-87fb-4cb4-8c16-b42232140722 1 hour ago bp-47d04943-089d-4b68-a186-2bcb52140722 1 hour ago bp-66d42b2d-a2f3-4785-9474-780a42140722 2 hours ago bp-85b2ede9-5e15-448c-b258-f50d92140722 3 hours ago

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

More Information

jscher2000
  • Top 10 Contributor
3775 solutions 33417 answers

Are these happening instantly at startup? Can you relate this to any particular websites, or does it follow any changes such as software updates or installations?


All four crashes relate to the Flash plugin. This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Flash

See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable the protected mode feature

This involves creating or editing a settings file. The following pages/posts provide different ways to do that:

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.

Any improvement?


In case one of your extensions is involved, you could test in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

When Firefox is not running, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the icon. A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Are these happening instantly at startup? Can you relate this to any particular websites, or does it follow any changes such as software updates or installations? ---- All four crashes relate to the Flash plugin. This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case: (1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily. (2) Disable hardware graphics acceleration in Flash See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable the protected mode feature This involves creating or editing a settings file. The following pages/posts provide different ways to do that: * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect. Any improvement? ---- In case one of your extensions is involved, you could test in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. When Firefox is not running, you can start Firefox in Safe Mode by holding down the Shift key when double-clicking the icon. A small dialog should appear. Click "Start in Safe Mode" (''not'' Reset). Any difference?

Question owner

Started in safemode still crashing. Have uninstalled the plugin and reinstalled also.

Started in safemode still crashing. Have uninstalled the plugin and reinstalled also.
moses
  • Moderator
365 solutions 3030 answers

zagorskic,

Have you disabled hardware acceleration (2) in Flash and disabled the protected mode (3) feature in Flash as well according to jscher2000?

zagorskic, Have you disabled hardware acceleration (2) in Flash and disabled the protected mode (3) feature in Flash as well according to jscher2000?

Question owner

Yes i have

Yes i have