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whats the deal with that flash player

Posted

evry time firefox crashes because of flash player i treid every single thing on your site but it is stil crashin what can i do

evry time firefox crashes because of flash player i treid every single thing on your site but it is stil crashin what can i do

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • Battlelog Game Launcher (2.4.0)
  • This plug-in enables downloading of HTML5 videos
  • This plug-in enables downloading of Flash videos
  • This plug-in enables downloading with the Download This Video button
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • 5.1.30214.0
  • VLC media player Web Plugin 2.1.3
  • Winamp Application Detector
  • GEPlugin
  • Plug-in for detecting Nero Kwik Media.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 30.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
  • Support URL: https://support.mozilla.org/1/firefox/30.0/WINNT/nl/

Extensions

  • Adblock Plus 2.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Speed Dial 0.9.6.16 ({64161300-e22b-11db-8314-0800200c9a66})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Media Hint 0.1.13.1 (mediahint@jetpack) (Inactive)
  • Norton Toolbar 2014.7.3.12 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x683d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-22-2014
  • driverDate2:
  • driverVersion: 14.200.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
  • browser.startup.homepage: chrome://speeddial/content/speeddial.xul
  • browser.startup.homepage_override.buildID: 20140605174243
  • browser.startup.homepage_override.mstone: 30.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 30.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1405812302
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1404078657

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8690 solutions 71037 answers

First, could you check a possible plugin issue:

In your "More System Details" one of your plugins has this description "This plug-in enables downloading of Flash videos". Which plugin is that?

Firefox 30 switched most plugins from running any time a site asked for them to requiring your permission to run. You may have noticed this when a bar appears asking whether a site can use a particular plugin. Some plugins meant to run in the background do not work well in this configuration, and you may be able to fix that as follows. Not sure this is your issue but it's worth a try.

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (o rTools menu) > Add-ons

In the left column, click Plugins. Then find the one(s) you want to switch and change from "Ask to Activate" to either "Always Activate" or "Never Activate". You may need to exit and start Firefox up again before this takes effect.

First, could you check a possible plugin issue: In your "More System Details" one of your plugins has this description "This plug-in enables downloading of Flash videos". Which plugin is that? Firefox 30 switched most plugins from running any time a site asked for them to requiring your permission to run. You may have noticed this when a bar appears asking whether a site can use a particular plugin. Some plugins meant to run in the background do not work well in this configuration, and you may be able to fix that as follows. Not sure this is your issue but it's worth a try. Open the Add-ons page using either: * Ctrl+Shift+a * "3-bar" menu button (o rTools menu) > Add-ons In the left column, click Plugins. Then find the one(s) you want to switch and change from "Ask to Activate" to either "Always Activate" or "Never Activate". You may need to exit and start Firefox up again before this takes effect.
jscher2000
  • Top 10 Contributor
8690 solutions 71037 answers

When Firefox crashes, it often records details about the cause of the problem. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

When Firefox crashes, it often records details about the cause of the problem. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. [[Image:aboutcrashesFx29|width=520]] More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

Verzonden crashrapporten Rapport-ID Verzenddatum bp-2fd024bf-821d-4136-ae85-943f02140729 30-7-2014 0:40 9ca8f91c-e52d-43e8-81c4-4d52cf5bba51 28-7-2014 17:16 5c558e09-d5e9-4649-add9-e87cfb9f500b 28-7-2014 1:55 92952250-fbd1-44bd-b6ea-bb9898b0e642 26-7-2014 16:07 20395b1e-1429-4a6f-a692-9549c659c288 25-7-2014 22:46 bp-3d361642-ef84-40bf-b485-86dcd2140725 25-7-2014 20:48 d6c73d13-f15a-4218-bb76-5a5089819adf 24-7-2014 18:28 5a345966-9df5-4080-afae-458b1cf3d5f6 24-7-2014 9:36 57d5c68c-1dc5-459a-9643-4232fec13255 23-7-2014 20:04 e8639103-4577-4bee-a250-af1ff698b689 22-7-2014 0:09 195c4cd3-6038-4d58-8041-9f5f8f7b5f2a 20-7-2014 3:20 cd2ad184-35de-4e85-bfa5-b6d463c61950 19-7-2014 23:43 e30c08b7-f69c-4fbb-8c8a-9eee9797a8f8 19-7-2014 2:56 5bc5605d-4b7d-49a9-8b7d-9c45ff197427 19-7-2014 1:06 c7c96133-0b0d-492b-a9da-d8b26fcdfc3a 18-7-2014 22:42 555cca7e-b764-4bdb-980e-fdc54e76ade7 18-7-2014 19:58 60ff83a4-6f3a-4576-a2a9-4fadf4090508 18-7-2014 17:24 bp-37bec6c9-7ecb-4bf2-94b7-67ff22140718 18-7-2014 4:35 dfa30ce6-2887-4183-a6d0-5b672cd40c9d 14-7-2014 17:31 f441548d-2d4f-4726-b043-f9d215a80175 9-7-2014 17:40 5ec47349-6fa9-4278-b506-da2c1e8c8131 9-7-2014 14:07 866c3165-2bfa-4ea9-a48a-a9812bf0f5ca 7-7-2014 22:58 bp-46daf234-41e3-479c-974f-e25562140704 4-7-2014 20:41 746ce82b-f3a4-4bbd-9677-6c4639a422ad 4-7-2014 8:51 a907fefd-57d4-431b-88c6-45b2e2ae9d88 3-7-2014 22:14


what can i do

Verzonden crashrapporten Rapport-ID Verzenddatum bp-2fd024bf-821d-4136-ae85-943f02140729 30-7-2014 0:40 9ca8f91c-e52d-43e8-81c4-4d52cf5bba51 28-7-2014 17:16 5c558e09-d5e9-4649-add9-e87cfb9f500b 28-7-2014 1:55 92952250-fbd1-44bd-b6ea-bb9898b0e642 26-7-2014 16:07 20395b1e-1429-4a6f-a692-9549c659c288 25-7-2014 22:46 bp-3d361642-ef84-40bf-b485-86dcd2140725 25-7-2014 20:48 d6c73d13-f15a-4218-bb76-5a5089819adf 24-7-2014 18:28 5a345966-9df5-4080-afae-458b1cf3d5f6 24-7-2014 9:36 57d5c68c-1dc5-459a-9643-4232fec13255 23-7-2014 20:04 e8639103-4577-4bee-a250-af1ff698b689 22-7-2014 0:09 195c4cd3-6038-4d58-8041-9f5f8f7b5f2a 20-7-2014 3:20 cd2ad184-35de-4e85-bfa5-b6d463c61950 19-7-2014 23:43 e30c08b7-f69c-4fbb-8c8a-9eee9797a8f8 19-7-2014 2:56 5bc5605d-4b7d-49a9-8b7d-9c45ff197427 19-7-2014 1:06 c7c96133-0b0d-492b-a9da-d8b26fcdfc3a 18-7-2014 22:42 555cca7e-b764-4bdb-980e-fdc54e76ade7 18-7-2014 19:58 60ff83a4-6f3a-4576-a2a9-4fadf4090508 18-7-2014 17:24 bp-37bec6c9-7ecb-4bf2-94b7-67ff22140718 18-7-2014 4:35 dfa30ce6-2887-4183-a6d0-5b672cd40c9d 14-7-2014 17:31 f441548d-2d4f-4726-b043-f9d215a80175 9-7-2014 17:40 5ec47349-6fa9-4278-b506-da2c1e8c8131 9-7-2014 14:07 866c3165-2bfa-4ea9-a48a-a9812bf0f5ca 7-7-2014 22:58 bp-46daf234-41e3-479c-974f-e25562140704 4-7-2014 20:41 746ce82b-f3a4-4bbd-9677-6c4639a422ad 4-7-2014 8:51 a907fefd-57d4-431b-88c6-45b2e2ae9d88 3-7-2014 22:14 what can i do
jscher2000
  • Top 10 Contributor
8690 solutions 71037 answers

There are four reports that were "linkified" in your list:

The most recent relates to Flash. Suggestions further down this thread:

The next two seem related to reading/processing a proxy auto-config (PAC) file. Does that make sense in your configuration?


Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?


If the Flash problem persists in Safe Mode, this is some standard guidance that addresses the most common issues with the Flash Player plugin, separate from extensions. I'm sure you've seen some of it before, but just in case:

(1) Disable hardware acceleration in Flash

See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(2) Disable the protected mode feature

You can do this by creating or editing a settings file. The following pages/posts provide different ways to do that:

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.

There are four reports that were "linkified" in your list: The most recent relates to Flash. Suggestions further down this thread: The next two seem related to reading/processing a proxy auto-config (PAC) file. Does that make sense in your configuration? ---- Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled Not all add-ons are disabled: Flash and other plugins still run After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset). Any difference? ---- If the Flash problem persists in Safe Mode, this is some standard guidance that addresses the most common issues with the Flash Player plugin, separate from extensions. I'm sure you've seen some of it before, but just in case: (1) Disable hardware acceleration in Flash See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (2) Disable the protected mode feature You can do this by creating or editing a settings file. The following pages/posts provide different ways to do that: * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.

Question owner

easy english please im not that computer prof

easy english please im not that computer prof
jscher2000
  • Top 10 Contributor
8690 solutions 71037 answers

I suggest focusing on this part:

Disable the protected mode feature

You can do this by creating or editing a settings file. The following pages/posts provide different ways to do that:

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.

I suggest focusing on this part: Disable the protected mode feature You can do this by creating or editing a settings file. The following pages/posts provide different ways to do that: * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.