Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why isnt my sync working ?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by guigs

more options

I have scans on my computer it doesn't seem to sync to my Android phone

I have scans on my computer it doesn't seem to sync to my Android phone

All Replies (1)

more options

Hi Dougyfresh57, Thank you for your question. I would be happy to help further investigate this issue with you. Here are some troubleshooting steps we can take:

  1. Please make sure that the browser version on Android is 29 or higher.
  2. Please check in the Accounts that there is no (deprecated) account.
  3. Please also try to remove the account and add it one more time
  4. Please then do a test and add a new bookmark, password or item to the desktop account. Click "Sync Now"
  5. Attach the account and manually sync it from the Account menu on the mobile device.

Note it may take a while to sync on the first time, but please post back with the results and if there are any errors we can enable error logs next.