X
Tap here to go to the mobile version of the site.

Support Forum

manage internet certificates

Posted

How doi manage certificates for Firefox os? I have.the problem of not being able to log onto the big.websites such as google or facebook. I tryed to fallow the instructions of family.security support program from windows, with ou sucess. My problem is that.icannot.find te certificates manager!

Of course.i cannot just tap on the make a permanent exeption. It just brings.me back to the same page!

thx jp

How doi manage certificates for Firefox os? I have.the problem of not being able to log onto the big.websites such as google or facebook. I tryed to fallow the instructions of family.security support program from windows, with ou sucess. My problem is that.icannot.find te certificates manager! Of course.i cannot just tap on the ''make a permanent exeption''. It just brings.me back to the same page! thx jp

Chosen solution

Hi jpbombito,

I am able to access Facebook and Google on all my Firefox OS devices with no issues. Sometimes, security certificate exceptions can be caused by the wrong date configured in the system. Can you please check your system Settings, and go into Time and Date to ensure that they are configured correctly?

If the problem persists, we will need a little more information to understand the problem that you are experiencing:

  • What is the model of your phone? (ZTE Open, LG Fireweb or Alcatel OneTouch Fire)
  • What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier?
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

- Ralph

Read this answer in context 1

Additional System Details

Application

  • User Agent:

More Information

Ralph Daub
  • Locale Leader
158 solutions 1182 answers

Chosen Solution

Hi jpbombito,

I am able to access Facebook and Google on all my Firefox OS devices with no issues. Sometimes, security certificate exceptions can be caused by the wrong date configured in the system. Can you please check your system Settings, and go into Time and Date to ensure that they are configured correctly?

If the problem persists, we will need a little more information to understand the problem that you are experiencing:

  • What is the model of your phone? (ZTE Open, LG Fireweb or Alcatel OneTouch Fire)
  • What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier?
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

- Ralph

Hi jpbombito, I am able to access Facebook and Google on all my Firefox OS devices with no issues. Sometimes, security certificate exceptions can be caused by the wrong date configured in the system. Can you please check your system Settings, and go into Time and Date to ensure that they are configured correctly? If the problem persists, we will need a little more information to understand the problem that you are experiencing: * What is the model of your phone? (ZTE Open, LG Fireweb or Alcatel OneTouch Fire) * What is the OS version and Build ID found in the Device Information page? Please visit [http://mzl.la/Gzz6Kp this link] if you need help finding the Build ID of your phone. * Please provide the exact steps to reproduce the issue you are encountering. * Who is your current cell phone carrier? * How often do you encounter this issue? Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you! - Ralph