Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why would a great company like Mozilla put out such a cra** Help/Support layout for Firefox for android product? Specifically:

  • 1 reply
  • 2 have this problem
  • 69 views
  • Last reply by jscher2000

more options

Granted. I don't have a huge screen but its not small. (Motorola RAZR M) But for example your whole Help functions are NOT USER FRIENDLY: on pressing the menu button in horizontal: ...there's no Help in the drop down (I'm not even sure how I got here...I think by searxhing , which is ridiculous, and then, it wasn't even at the top of search) ...There's no About Firefox. How am I supposed to tell h what version I'm using? ...your help or support webpage is very confusing;,we are to figure out the need to ensure were asking a question about android and not something else. If u want to be sure you're asking a question from the forums, or browse forums, correct me if I'm wrong, we CANT! We can ask a question only by checking what kind of question it is which is really insulting to your users, like voicemail prompts that want u to listen to a stock answer that doesn't apply ...there's no SPACE left to scroll down without accidentally pressing the wrong product ...when ask a question finally comes up, there's only a quarter inch space to see what you're typing, and, its in the white part, where u can't see anything! ... U

...there's more but I'm getting frustrated trying to type almost blindly

Chosen solution

The menu scrolls up and down, but I agree it would require some luck or persistence to discover the Support link under:

menu > Settings > Mozilla > About Firefox

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

The menu scrolls up and down, but I agree it would require some luck or persistence to discover the Support link under:

menu > Settings > Mozilla > About Firefox