X
Tap here to go to the mobile version of the site.

Support Forum

This thread was closed and archived. Please ask a new question if you need help.

The # is not my # to send mysecurity code to. You have the wrong number on file & I need access to my account. Can Please call me at

Posted

The # is not my # to send my security code to. You have the wrong number on file & I need access to my account. How do I get you to input the right number or can I edit my profile in some way and change the telephone number so you can either issue a new security code, or determine what my existing code is. I don't seem to have a 7 digit number on file anywhere.

Thanks,

George Sedlack

The # is not my # to send my security code to. You have the wrong number on file & I need access to my account. How do I get you to input the right number or can I edit my profile in some way and change the telephone number so you can either issue a new security code, or determine what my existing code is. I don't seem to have a 7 digit number on file anywhere. Thanks, George Sedlack

Modified by user633449

Chosen solution

Please contact Microsoft's Outlook support, Mozilla has no relation to Microsoft Outlook.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Shockwave Flash 11.2 r202
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Google Updater pluginhttp://pack.google.com/
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • np-mswmp
  • MetaStream 3 Plugin r4

Application

  • Firefox 30.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0
  • Support URL: https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Freeze.com NetAssistant 3.6.5 ({1266764D-FC4F-4FA7-B63B-884D53B1680F}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 945GM Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x27a2
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 12-13-2005
  • driverDate2:
  • driverVersion: 6.14.10.4446
  • driverVersion2:
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 163840
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
  • browser.startup.homepage_override.buildID: 20140605174243
  • browser.startup.homepage_override.mstone: 30.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 30.0
  • font.internaluseonly.changed: True
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d10: 3
  • gfx.blacklist.layers.direct3d10-1: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.layers.opengl: 3
  • gfx.blacklist.stagefright: 3
  • gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
  • gfx.blacklist.webgl.angle: 3
  • gfx.blacklist.webgl.msaa: 3
  • gfx.blacklist.webgl.opengl: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1404148773
  • places.history.expiration.transient_current_max_pages: 4887
  • plugin.blocklisted.npviewpoint: True
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1401550131

Misc

  • User JS: No
  • Accessibility: No
christ1
  • Top 25 Contributor
2197 solutions 16057 answers

... can I edit my profile

What profile/account are you talking about?

'' ... can I edit my profile'' What profile/account are you talking about?
user633449 1539 solutions 10745 answers

Mozilla doesn't have accounts you need to send recovery codes to your phone too (I removed your phone number from this publicly visible question BTW).

Please clarify.

Mozilla doesn't have accounts you need to send recovery codes to your phone too (I removed your phone number from this publicly visible question BTW). Please clarify.

Question owner

Oops, Thanks Tyler...can I remove the info permanently from the forum?

Oops, Thanks Tyler...can I remove the info permanently from the forum?

Modified by gjsjr

user633449 1539 solutions 10745 answers

It's gone now, I deleted it when I saw it. Care to clarify your question?

It's gone now, I deleted it when I saw it. Care to clarify your question?

Question owner

Thanks again Tyler. The problem comes up when I try to log into Outlook. Microsoft asks to send my security code to a phone number which is not mine and I cannot find a way to change the number. Without an updated or recovery of my existing code, I am always mumbling around the questions and just keep retrying to log on until I can. Any thoughts?

Thanks again Tyler. The problem comes up when I try to log into Outlook. Microsoft asks to send my security code to a phone number which is not mine and I cannot find a way to change the number. Without an updated or recovery of my existing code, I am always mumbling around the questions and just keep retrying to log on until I can. Any thoughts?
user633449 1539 solutions 10745 answers

Chosen Solution

Please contact Microsoft's Outlook support, Mozilla has no relation to Microsoft Outlook.

Please contact Microsoft's Outlook support, Mozilla has no relation to Microsoft Outlook.

Question owner

Thanks Tyler. Will do.

Thanks Tyler. Will do.
kylebarrow 0 solutions 1 answers

I have this problem with Facebook account

I have this problem with Facebook account