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Opening web sites blacks over the upper r/h windows icons

Posted

When I open FF all is well but when I open any web site a black bar is put over the upper r/h windows icons - minimize, display size and close

When I open FF all is well but when I open any web site a black bar is put over the upper r/h windows icons - minimize, display size and close

Chosen solution

Can you try a different Windows theme to see if that has effect?

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • 5.1.30214.0
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.

Application

  • Firefox 30.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
  • Support URL: https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-15-2010
  • driverDate2:
  • driverVersion: 8.15.10.2226
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 10
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140605174243
  • browser.startup.homepage_override.mstone: 30.0
  • browser.tabs.warnOnClose: False
  • browser.urlbar.default.behavior: 2
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 30.0
  • font.name.serif.x-western: Arial
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1403800075
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1307200030
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1401397100

Misc

  • User JS: Yes
  • Accessibility: No
finitarry 251 solutions 3421 answers

Does that happen with Firefox safe mode? If not, maybe an extension is doing it.

Does that happen with Firefox safe mode? If not, maybe an extension is doing it.
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

Helpful Reply

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

Screenshot.png is too large 1675kb limit 1024kb

Screenshot.png is too large 1675kb limit 1024kb

Question owner

Yes it still happens in safe mode

Yes it still happens in safe mode
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158619 answers

Use a compressed image type like PNG or JPG to save the screenshot. You may have to crop the image and only include the relevant part or use a higher compression setting.

Note that this is likely a problem with a theme or an extension.

Use a compressed image type like PNG or JPG to save the screenshot. You may have to crop the image and only include the relevant part or use a higher compression setting. Note that this is likely a problem with a theme or an extension. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Screenshot attached.

Screenshot attached.
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158619 answers

Yes. I was expecting that you have this issue.

Did you already tried Safe Mode?

Yes. I was expecting that you have this issue. Did you already tried Safe Mode?

Question owner

After further research this does not happen when I get a web site thru google or from the banner, it only happens when I get the site thru a hyperlink. These are in Excel spreadsheets.

After further research this does not happen when I get a web site thru google or from the banner, it only happens when I get the site thru a hyperlink. These are in Excel spreadsheets.

Question owner

I went to the help link, opened FF with add-ons disabled, then went to an excel spreadsheet,hyperlinked to the same page and voila - no blackout. Based on that it seems that you may be right about it being the product of some add-on.

I went to the help link, opened FF with add-ons disabled, then went to an excel spreadsheet,hyperlinked to the same page and voila - no blackout. Based on that it seems that you may be right about it being the product of some add-on.
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

Try removing and replacing the bad links.

Try removing and replacing the bad links.

Question owner

They are all the same. I will try redoing one but don't think this is a solution.

They are all the same. I will try redoing one but don't think this is a solution.

Question owner

Tried restoring that one, same result

Tried restoring that one, same result
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

Can you post a link to the page?

Can you post a link to the page?

Question owner

http://www.socalgas.com/
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

It loaded fine for me. No trouble. BTW; that blacked out section at the top of your picture is where the window control is located (min, max, close) I think an add-on is the problem. Do you have this anywhere else? What are you using as far as how Firefox is displayed? Themes, programs?

It loaded fine for me. No trouble. BTW; that blacked out section at the top of your picture is where the window control is located (min, max, close) I think an add-on is the problem. Do you have this anywhere else? What are you using as far as how Firefox is displayed? Themes, programs?

Question owner

Don't know what you mean by having it somewhere else, FF is my default browser so haven't tried hyperlinking with Chrome. Only theme is Default 30.0 by Mozilla updated 6/23/14 Only Extension is Troubleshooter 1/1a updated 6/27/14 When I open sites from bookmarks, banner,google or with Chrome no problem.

Don't know what you mean by having it somewhere else, FF is my default browser so haven't tried hyperlinking with Chrome. Only theme is Default 30.0 by Mozilla updated 6/23/14 Only Extension is Troubleshooter 1/1a updated 6/27/14 When I open sites from bookmarks, banner,google or with Chrome no problem.
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158619 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Did that and it made no difference.

Did that and it made no difference.
FredMcD
  • Top 10 Contributor
4261 solutions 59661 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

I have had Microsoft Security Essentials for a long time and find it to be very adequate. Although I scan regularly for malware I seldom uncover anything but adware. What we are dealing with is something hinky about hyperlinking from Office 1997 upgraded to 2000. I thought I would try Google Chrome but when I made it my default browser and tried to hyperlink it said it thought I had Windows NT so would not work. I uninstalled and reinstalled but it still thinks that. People have trouble opening my old Office docs so I have thought that the next evolution would be to go to Open Office as I have never been a fan of Microsoft. Maybe I will do that but the interim will be to put the hyperlink sites in bookmarks. They work right there.

I have had Microsoft Security Essentials for a long time and find it to be very adequate. Although I scan regularly for malware I seldom uncover anything but adware. What we are dealing with is something hinky about hyperlinking from Office 1997 upgraded to 2000. I thought I would try Google Chrome but when I made it my default browser and tried to hyperlink it said it thought I had Windows NT so would not work. I uninstalled and reinstalled but it still thinks that. People have trouble opening my old Office docs so I have thought that the next evolution would be to go to Open Office as I have never been a fan of Microsoft. Maybe I will do that but the interim will be to put the hyperlink sites in bookmarks. They work right there.