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When I close firefox I get an error message that says:The instruction at 0x7758144 referenced memory @ 0xffffffff, The memory could not be read, how to fix ths?

Posted

I get an error message that says , nsAppShell:EventWindow:firefox.exe... Application E... The instruction at 0x7758e1144 referenced memory at 0xffffffff. the memory could not be read. Click on OK to terminate the program. What's wrong and how do I fix it?

I get an error message that says , nsAppShell:EventWindow:firefox.exe... Application E... The instruction at 0x7758e1144 referenced memory at 0xffffffff. the memory could not be read. Click on OK to terminate the program. What's wrong and how do I fix it?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Shockwave Flash 13.0 r0
  • HP Pit Plugin
  • HP Active Check Plugin
  • HP Product Detection Plugin
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NPWLPG
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Your System Details shows;

Installed Plug-ins

Shockwave Flash 14.0 r0 Shockwave Flash 13.0 r0

Having more than one version of a program may cause issues.

Your System Details shows; Installed Plug-ins Shockwave Flash 14.0 r0 Shockwave Flash 13.0 r0 Having more than one version of a program may cause issues.

Question owner

How do I see if I have more than one version of Shockwave Flash?

How do I see if I have more than one version of Shockwave Flash?
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40134 answers

Addons Manager > Plugins

or look at more system details to the right of your initial posting here.

Addons Manager > Plugins or look at '''more system details''' to the right of your initial posting here.

Question owner

I did have 13.0 and 14.0 shockwave plugins both installed. I uninstalled the 13.0 and now I get an error message that says could not read @ 0x774ce114 @ 0xffffffff Now what?

I did have 13.0 and 14.0 shockwave plugins both installed. I uninstalled the 13.0 and now I get an error message that says could not read @ 0x774ce114 @ 0xffffffff Now what?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration. Then restart.

'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link} While you are in safe mode; Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Then restart.

Question owner

I still get the same message with a bell/bong that sounds when the message appears. Currently I've left the hardware accelerator off. Even when I come out of the safe mode after having turned off the H.A. the message displays then as well.

I still get the same message with a bell/bong that sounds when the message appears. Currently I've left the hardware accelerator off. Even when I come out of the safe mode after having turned off the H.A. the message displays then as well.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Did you get the error in safe mode?

Did you get the error in safe mode?

Question owner

Yes, .... the only time the error message comes on is when I close firefox. So in the safe mode I closed firefox and the same message came up.

Yes, .... the only time the error message comes on is when I close firefox. So in the safe mode I closed firefox and the same message came up.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

See if there are any crash reports for the last week.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

See if there are any crash reports for the last week. We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

ec77630d-0136-45c0-aeb0-61e2e6eb267a 6/27/2014 6:36 PM b58bf860-da15-417a-bb34-0f034accaa90 6/27/2014 6:36 PM 78101f16-e787-4222-a2d6-9eabdb67a339 6/27/2014 6:19 PM 27db1026-d372-4d2b-948b-4c026fc8b502 6/18/2014 3:51 PM 4a7f1844-00da-4623-ab8a-26d5ea90edea 6/1/2014 7:52 PM 8b427dae-9e40-4781-8a25-af4019c1e4a4 5/31/2014 6:19 PM

ec77630d-0136-45c0-aeb0-61e2e6eb267a 6/27/2014 6:36 PM b58bf860-da15-417a-bb34-0f034accaa90 6/27/2014 6:36 PM 78101f16-e787-4222-a2d6-9eabdb67a339 6/27/2014 6:19 PM 27db1026-d372-4d2b-948b-4c026fc8b502 6/18/2014 3:51 PM 4a7f1844-00da-4623-ab8a-26d5ea90edea 6/1/2014 7:52 PM 8b427dae-9e40-4781-8a25-af4019c1e4a4 5/31/2014 6:19 PM

Question owner

I just tryed to update a new adobe flash and after doing so the download part under tools said firefox.setup.exe failed. Just fyi

I just tryed to update a new adobe flash and after doing so the download part under tools said firefox.setup.exe failed. Just fyi
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157849 answers

Those reports haven't been submitted. Can you click them on the about:crashes page to submit them, so they get a bp- prefix?

Those reports haven't been submitted. Can you click them on the about:crashes page to submit them, so they get a bp- prefix?

Question owner

I clicked on about 6 or 7 of them.

I clicked on about 6 or 7 of them.
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157849 answers

So, do you now see crash reports with a "bp-" prefix? If you see them then please post a few of them.

So, do you now see crash reports with a "bp-" prefix? If you see them then please post a few of them.

Question owner

How do I post them?

How do I post them?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Open about:crashes Using the mouse, mark everything you can see, and copy it. Now, in the reply box below, right click it and select paste.

Open '''about:crashes''' Using the mouse, mark everything you can see, and copy it. Now, in the reply box below, right click it and select paste.

Question owner

I knew how to do that, sorry. I didn't know if you wanted a copy of each individual report or just the page. Here it is... Submitted Crash Reports Report ID Date Submitted bp-af8afb9c-406f-4843-b5f0-f341c2140704 7/2/2014 7:12 PM bp-500df430-465f-44ec-9a7e-c34372140702 7/2/2014 4:52 PM bp-2c14d0a2-b4a2-4eee-a72d-85b912140702 7/2/2014 4:51 PM bp-2e8bc220-7e16-4291-b3c3-59a7b2140702 7/2/2014 4:50 PM bp-ea8a52d4-ff08-48f4-b641-539202140702 7/2/2014 4:49 PM bp-7ff8483e-468a-4324-b788-336e02140702 7/2/2014 4:46 PM bp-ee0edfa1-f678-428c-868d-1f80b2140702 7/2/2014 4:44 PM bp-dd32ccd5-4a84-4582-baa9-d731a2140701 7/1/2014 5:29 PM 75d1f4f1-730e-4e6d-a9aa-7bf08527c14e 5/14/2014 7:40 PM a5d77b9b-5adc-40ed-8926-245f9c1711b2 4/23/2014 6:24 PM 42ef8c1d-dd05-401f-b91c-15633c5080f5 2/17/2014 2:33 PM 0a233130-e0e9-4a78-ac7c-70ce42d07fcd 2/17/2014 2:33 PM 90b4e67a-5655-4dbf-96aa-b1ceb622cffb 2/17/2014 2:33 PM 1222611d-88cd-4c2b-a165-48dc2ae60888 2/17/2014 2:33 PM 921660a9-b14c-4b71-81c0-4864f246f531 2/17/2014 2:32 PM 84c51953-118a-4b16-a65c-5b0472c31885 2/17/2014 2:32 PM b12c8c12-b5d2-4028-8804-7831fff1e059 2/17/2014 2:32 PM fa608271-c2c6-4ff2-8fee-dd12d9cddca5 2/17/2014 2:32 PM 110a075b-5209-4b48-98fb-51f6c18747b7 2/17/2014 2:32 PM f6b7c7f8-edb5-4c8a-9f9d-95cdf9dae28f 2/17/2014 2:32 PM 38df997b-6c08-4b04-9e10-79114e21b087 2/17/2014 2:32 PM 58e8b80b-0482-4df7-874e-e3c051e3a390 2/17/2014 2:32 PM 2649763b-3e51-414c-87a9-c429e2542a1c 2/17/2014 2:32 PM f3323912-ee94-40ac-9378-891cf8d04454 2/17/2014 2:32 PM db9a70c3-8de0-4b52-b7f2-999da7fa4584 2/17/2014 2:32 PM ac6c20aa-fd8b-4068-8fee-777fddba34a9 2/17/2014 2:32 PM 86068336-7d23-42de-ae1e-30c58f38ed20 2/17/2014 2:32 PM da68f0b9-1b9f-4fc6-b16d-1f7b3e57a111 2/17/2014 2:32 PM a5a07386-14fb-44e3-aabe-2dcf350980f8 2/17/2014 2:32 PM 3f447cee-1105-416e-9b66-163fcb2f25fb 2/17/2014 2:32 PM 968c04e0-00bd-4489-8ac3-13e2100b0f70 2/17/2014 2:32 PM 84a12490-7aff-43a3-8b18-e596eef73ece 2/17/2014 2:32 PM 8f5bc390-2805-41df-8d60-48c2b6b61816 2/17/2014 2:32 PM 088af5c3-ec72-47a6-be3e-5635daf4bd7c 2/17/2014 2:32 PM 30f469f8-4802-4708-ad13-01b0f69a5087 2/17/2014 2:32 PM 33080078-0b63-4db7-8f06-0ae2547e8118 2/17/2014 2:32 PM f03a4616-d0bb-41a6-b322-b5edfbaaede8 2/17/2014 2:32 PM 577bb1ab-2f33-4707-b3f5-a89fab3ecdfb 2/17/2014 2:32 PM e05818d0-59b2-4e32-aa85-88a76401a12c 2/17/2014 2:32 PM 0d6c09fa-bc59-438a-b306-7775f4339846 2/17/2014 2:32 PM 95d256b1-f1d2-4443-99f1-2373246e2c40 2/17/2014 2:32 PM fa943610-9b45-4e01-ba2e-137fff6b0278 2/17/2014 2:32 PM 1d918c94-c13e-4e1b-89f6-6931e0aa99a8 2/17/2014 2:32 PM b7a0218c-de80-4a2f-9aea-8df9bda565fe 2/17/2014 2:32 PM 9b9d142f-e411-4529-840d-b0ad9bae57e6 2/17/2014 2:32 PM cbdc8180-d488-4a74-954a-2b209954cee9 2/17/2014 2:32 PM b0d7cb88-4f57-4650-8863-d085d7eaa255 2/17/2014 2:32 PM fc56f033-1b12-4588-8ffb-8742245d8e0b 2/17/2014 2:32 PM 603c27c7-d40e-45bb-8a23-85cd5e3ad974 2/17/2014 2:32 PM 03778c8d-1e07-4532-a692-cc13200c9bd8 2/17/2014 2:32 PM e8a1bcbd-9109-48a3-9d4b-7ad2c66ba12f 2/17/2014 2:32 PM 5c063da2-6949-44cf-9f8a-12d45e41b053 2/17/2014 2:32 PM 6758ff53-9c38-472f-83b0-466c7d38080a 2/17/2014 2:32 PM a252f676-f745-415b-b640-5eb8df5cbc6d 2/17/2014 2:32 PM a0ffc786-3e64-4d41-8518-1545ec39ca90 2/17/2014 2:32 PM 922ea6d5-6204-4a10-8208-68dddef1afcb 2/17/2014 2:32 PM 8bf8a1b9-33ce-48df-9f73-36d09da7d3b2 2/17/2014 2:00 PM

I knew how to do that, sorry. I didn't know if you wanted a copy of each individual report or just the page. Here it is... Submitted Crash Reports Report ID Date Submitted bp-af8afb9c-406f-4843-b5f0-f341c2140704 7/2/2014 7:12 PM bp-500df430-465f-44ec-9a7e-c34372140702 7/2/2014 4:52 PM bp-2c14d0a2-b4a2-4eee-a72d-85b912140702 7/2/2014 4:51 PM bp-2e8bc220-7e16-4291-b3c3-59a7b2140702 7/2/2014 4:50 PM bp-ea8a52d4-ff08-48f4-b641-539202140702 7/2/2014 4:49 PM bp-7ff8483e-468a-4324-b788-336e02140702 7/2/2014 4:46 PM bp-ee0edfa1-f678-428c-868d-1f80b2140702 7/2/2014 4:44 PM bp-dd32ccd5-4a84-4582-baa9-d731a2140701 7/1/2014 5:29 PM 75d1f4f1-730e-4e6d-a9aa-7bf08527c14e 5/14/2014 7:40 PM a5d77b9b-5adc-40ed-8926-245f9c1711b2 4/23/2014 6:24 PM 42ef8c1d-dd05-401f-b91c-15633c5080f5 2/17/2014 2:33 PM 0a233130-e0e9-4a78-ac7c-70ce42d07fcd 2/17/2014 2:33 PM 90b4e67a-5655-4dbf-96aa-b1ceb622cffb 2/17/2014 2:33 PM 1222611d-88cd-4c2b-a165-48dc2ae60888 2/17/2014 2:33 PM 921660a9-b14c-4b71-81c0-4864f246f531 2/17/2014 2:32 PM 84c51953-118a-4b16-a65c-5b0472c31885 2/17/2014 2:32 PM b12c8c12-b5d2-4028-8804-7831fff1e059 2/17/2014 2:32 PM fa608271-c2c6-4ff2-8fee-dd12d9cddca5 2/17/2014 2:32 PM 110a075b-5209-4b48-98fb-51f6c18747b7 2/17/2014 2:32 PM f6b7c7f8-edb5-4c8a-9f9d-95cdf9dae28f 2/17/2014 2:32 PM 38df997b-6c08-4b04-9e10-79114e21b087 2/17/2014 2:32 PM 58e8b80b-0482-4df7-874e-e3c051e3a390 2/17/2014 2:32 PM 2649763b-3e51-414c-87a9-c429e2542a1c 2/17/2014 2:32 PM f3323912-ee94-40ac-9378-891cf8d04454 2/17/2014 2:32 PM db9a70c3-8de0-4b52-b7f2-999da7fa4584 2/17/2014 2:32 PM ac6c20aa-fd8b-4068-8fee-777fddba34a9 2/17/2014 2:32 PM 86068336-7d23-42de-ae1e-30c58f38ed20 2/17/2014 2:32 PM da68f0b9-1b9f-4fc6-b16d-1f7b3e57a111 2/17/2014 2:32 PM a5a07386-14fb-44e3-aabe-2dcf350980f8 2/17/2014 2:32 PM 3f447cee-1105-416e-9b66-163fcb2f25fb 2/17/2014 2:32 PM 968c04e0-00bd-4489-8ac3-13e2100b0f70 2/17/2014 2:32 PM 84a12490-7aff-43a3-8b18-e596eef73ece 2/17/2014 2:32 PM 8f5bc390-2805-41df-8d60-48c2b6b61816 2/17/2014 2:32 PM 088af5c3-ec72-47a6-be3e-5635daf4bd7c 2/17/2014 2:32 PM 30f469f8-4802-4708-ad13-01b0f69a5087 2/17/2014 2:32 PM 33080078-0b63-4db7-8f06-0ae2547e8118 2/17/2014 2:32 PM f03a4616-d0bb-41a6-b322-b5edfbaaede8 2/17/2014 2:32 PM 577bb1ab-2f33-4707-b3f5-a89fab3ecdfb 2/17/2014 2:32 PM e05818d0-59b2-4e32-aa85-88a76401a12c 2/17/2014 2:32 PM 0d6c09fa-bc59-438a-b306-7775f4339846 2/17/2014 2:32 PM 95d256b1-f1d2-4443-99f1-2373246e2c40 2/17/2014 2:32 PM fa943610-9b45-4e01-ba2e-137fff6b0278 2/17/2014 2:32 PM 1d918c94-c13e-4e1b-89f6-6931e0aa99a8 2/17/2014 2:32 PM b7a0218c-de80-4a2f-9aea-8df9bda565fe 2/17/2014 2:32 PM 9b9d142f-e411-4529-840d-b0ad9bae57e6 2/17/2014 2:32 PM cbdc8180-d488-4a74-954a-2b209954cee9 2/17/2014 2:32 PM b0d7cb88-4f57-4650-8863-d085d7eaa255 2/17/2014 2:32 PM fc56f033-1b12-4588-8ffb-8742245d8e0b 2/17/2014 2:32 PM 603c27c7-d40e-45bb-8a23-85cd5e3ad974 2/17/2014 2:32 PM 03778c8d-1e07-4532-a692-cc13200c9bd8 2/17/2014 2:32 PM e8a1bcbd-9109-48a3-9d4b-7ad2c66ba12f 2/17/2014 2:32 PM 5c063da2-6949-44cf-9f8a-12d45e41b053 2/17/2014 2:32 PM 6758ff53-9c38-472f-83b0-466c7d38080a 2/17/2014 2:32 PM a252f676-f745-415b-b640-5eb8df5cbc6d 2/17/2014 2:32 PM a0ffc786-3e64-4d41-8518-1545ec39ca90 2/17/2014 2:32 PM 922ea6d5-6204-4a10-8208-68dddef1afcb 2/17/2014 2:32 PM 8bf8a1b9-33ce-48df-9f73-36d09da7d3b2 2/17/2014 2:00 PM
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I didn't know if you wanted a copy of each individual report or just the page

The BP report number is better all around. Once a report is submitted, the Mozilla system checks for comparisons with other reports. Sometimes this shows where the problem is.

'''''I didn't know if you wanted a copy of each individual report or just the page''''' The '''BP''' report number is better all around. Once a report is submitted, the Mozilla system checks for comparisons with other reports. Sometimes this shows where the problem is.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

https://crash-stats.mozilla.com/report/index/af8afb9c-406f-4843-b5f0-f341c2140704 dated 7/2/2014 7:12 PM

Process Type: plugin Shockwave Flash Version:14.0.0.125 Filename:NPSWF32_14_0_0_125.dll-

There have been lots of shockwave problems of late.


It looks like you have AVG on your system. Some have reported problems.

https://crash-stats.mozilla.com/report/index/af8afb9c-406f-4843-b5f0-f341c2140704 '''dated''' 7/2/2014 7:12 PM Process Type: plugin Shockwave Flash Version:14.0.0.125 Filename:NPSWF32_14_0_0_125.dll- There have been lots of shockwave problems of late. It looks like you have AVG on your system. Some have reported problems.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

https://crash-stats.mozilla.com/report/index/500df430-465f-44ec-9a7e-c34372140702 Dated; 2014-07-02 22:52

Process Type plugin Shockwave Flash Version:13.0.0.214 Filename:NPSWF32_13_0_0_214.dll

You still have Shockwave 13 and 14 installed?

https://crash-stats.mozilla.com/report/index/500df430-465f-44ec-9a7e-c34372140702 ''' Dated; '''2014-07-02 22:52 Process Type plugin Shockwave Flash Version:13.0.0.214 Filename:NPSWF32_13_0_0_214.dll You still have Shockwave 13 '''and''' 14 installed?