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Why does Firefox crash every time I try to print?

Posted

I am running Firefox 31.0 on a MacBook Pro running Mac OS X 10.7.5. I was having issues with mysterious add-ons that added new buttons to the toolbar on both Firefox and Safari. I un-installed Firefox and the Firefox settings folder, then re-installed Firefox from an earlier version (18.0) which automatically updates to the latest version.

Every time I try to print any page on any website, the Print dialog box appears but Firefox crashes as soon as I click the "Print" (OK) or "Cancel" button.

I have tried running Firefox in Safe Mode, but the problem recurs. I tried resetting Firefox, but the problem recurs. I tried resetting Firefox's print settings, but there were no "print_printer" or "print.print_printer" settings in about:config and no lines beginning with "print_" in the prefs.js file. I un-installed and re-installed Firefox after deleting the Firefox settings folder, and still the problem recurs.

Crash reports: bp-a83a0840-2e6d-4e14-a666-5ef052140617 17 Jun 2014 15:57 bp-bb497460-fee7-4e6a-a131-f761d2140617 17 Jun 2014 15:48 bp-20885386-fd12-4edc-8d41-d02632140617 17 Jun 2014 15:46 bp-d7718dd4-1ff8-4c71-b5ad-c465d2140617 17 Jun 2014 15:45 bp-d9635fe5-6af4-46bc-98f5-0ca9d2140617 17 Jun 2014 15:45 bp-e85452bc-71c5-449b-b02d-040152140617 17 Jun 2014 15:44

I am running Firefox 31.0 on a MacBook Pro running Mac OS X 10.7.5. I was having issues with mysterious add-ons that added new buttons to the toolbar on both Firefox and Safari. I un-installed Firefox and the Firefox settings folder, then re-installed Firefox from an earlier version (18.0) which automatically updates to the latest version. Every time I try to print any page on any website, the Print dialog box appears but Firefox crashes as soon as I click the "Print" (OK) or "Cancel" button. I have tried running Firefox in Safe Mode, but the problem recurs. I tried resetting Firefox, but the problem recurs. I tried resetting Firefox's print settings, but there were no "print_printer" or "print.print_printer" settings in about:config and no lines beginning with "print_" in the prefs.js file. I un-installed and re-installed Firefox after deleting the Firefox settings folder, and still the problem recurs. Crash reports: bp-a83a0840-2e6d-4e14-a666-5ef052140617 17 Jun 2014 15:57 bp-bb497460-fee7-4e6a-a131-f761d2140617 17 Jun 2014 15:48 bp-20885386-fd12-4edc-8d41-d02632140617 17 Jun 2014 15:46 bp-d7718dd4-1ff8-4c71-b5ad-c465d2140617 17 Jun 2014 15:45 bp-d9635fe5-6af4-46bc-98f5-0ca9d2140617 17 Jun 2014 15:45 bp-e85452bc-71c5-449b-b02d-040152140617 17 Jun 2014 15:44

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.8 r800
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.5
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.0.55
  • 5.0.61118.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/Darwin/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6760
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6490M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140610163407
  • browser.startup.homepage_override.buildID: 20140610163407
  • browser.startup.homepage_override.mstone: 31.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1402985031
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1402985031

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars 492 solutions 5972 answers

Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

Start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode to Troubleshoot the issue] and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). * https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Helpful Reply

I run Firefox in Safe Mode: the problem recurs. bp-7c511a21-b221-4fbf-8a6e-a102a2140617 18 Jun 2014 09:03

I update the plug-ins and restart Firefox: the problem recurs. bp-6c2f990e-b722-4274-949d-cea202140617 18 Jun 2014 09:24

I disable all plug-ins and extensions, then restart Firefox: the problem recurs. 4B7DF2BF-3AEE-43B9-824E-EA4DD7DEF81B 18 Jun 2014 09:25

I'm using the default theme and have avoided changing any settings since the last re-install.

Halp!

I run Firefox in Safe Mode: the problem recurs. bp-7c511a21-b221-4fbf-8a6e-a102a2140617 18 Jun 2014 09:03 I update the plug-ins and restart Firefox: the problem recurs. bp-6c2f990e-b722-4274-949d-cea202140617 18 Jun 2014 09:24 I disable all plug-ins and extensions, then restart Firefox: the problem recurs. 4B7DF2BF-3AEE-43B9-824E-EA4DD7DEF81B 18 Jun 2014 09:25 I'm using the default theme and have avoided changing any settings since the last re-install. Halp!
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 158993 answers

Try to check for corrupted and duplicate fonts and other font issues:

Try to check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

First, update your Shockwave Flash.http://get.adobe.com/shockwave/

First, update your Shockwave Flash.'''http://get.adobe.com/shockwave/'''

Question owner

I ran the Font Book validator and removed duplicate fonts. There were no corrupted fonts detected. Restarted Firefox, attempted to print, crashed. bp-f020b148-c596-4a64-89e2-b349b2140618 18 Jun 2014 12:05

I already updated Shockwave Flash in response to the earlier comment. It is disabled, as are all plug-ins and add-ons. Still crashing.

I ran the Font Book validator and removed duplicate fonts. There were no corrupted fonts detected. Restarted Firefox, attempted to print, crashed. bp-f020b148-c596-4a64-89e2-b349b2140618 18 Jun 2014 12:05 I already updated Shockwave Flash in response to the earlier comment. It is disabled, as are all plug-ins and add-ons. Still crashing.

Modified by sroc

Question owner

I have also tried re-installing the printer, to no avail.

018EA38C-6435-45D7-9E6B-7DF091DB262A 18 Jun 2014 13:56 0003C54C-67E0-4D5C-8C1C-B123650F7EFE 18 Jun 2014 13:26

I have also tried re-installing the printer, to no avail. 018EA38C-6435-45D7-9E6B-7DF091DB262A 18 Jun 2014 13:56 0003C54C-67E0-4D5C-8C1C-B123650F7EFE 18 Jun 2014 13:26
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

Try starting the Computer in safe mode with network

Try starting the '''Computer''' in safe mode with network

Question owner

How do I start in "Safe Mode" on a Mac?

Also, the printer is on a network, so disabling network connections will not allow the printer to work, although it would be interesting to see if Firefox crashes anyway in making the attempt.

FYI, the crash also occurs when I am not connected to the network that has the printer.

How do I start in "Safe Mode" on a Mac? Also, the printer is on a network, so disabling network connections will not allow the printer to work, although it would be interesting to see if Firefox crashes anyway in making the attempt. FYI, the crash also occurs when I am not connected to the network that has the printer.
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

How do I start in "Safe Mode" on a Mac?

I don't know. Check your user manual.

'''''How do I start in "Safe Mode" on a Mac?''''' I don't know. Check your user manual.

Question owner

"Safe Mode" did not work. It appears to start-up in Safe Mode and restart instantly in normal mode. The computer has an encrypted drive which requires a login immediately on turning up before the startup process continues and then the desktop loads. In this case, I needed to login with my password, then hold down shift to force the Safe Mode startup process, then had to login with my password again, and the desktop starts with a translucent menu bar indicating that it was not in Safe Mode. Attempting to print or even opening the Print option and then selecting "Cancel" still causes Firefox to crash.

8C0A298F-70DC-415C-8BDB-0B7ECEB2681B 06 Jul 2014 21:05 6F06ED82-4A96-41A8-A14F-EC1D099FAB11 06 Jul 2014 21:05

Any other ideas?

"Safe Mode" did not work. It appears to start-up in Safe Mode and restart instantly in normal mode. The computer has an encrypted drive which requires a login immediately on turning up before the startup process continues and then the desktop loads. In this case, I needed to login with my password, then hold down shift to force the Safe Mode startup process, then had to login with my password again, and the desktop starts with a translucent menu bar indicating that it was not in Safe Mode. Attempting to print or even opening the Print option and then selecting "Cancel" still causes Firefox to crash. 8C0A298F-70DC-415C-8BDB-0B7ECEB2681B 06 Jul 2014 21:05 6F06ED82-4A96-41A8-A14F-EC1D099FAB11 06 Jul 2014 21:05 Any other ideas?

Modified by sroc

FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

Copy and paste the latest crash reports in the reply box.

Copy and paste the latest crash reports in the reply box.

Question owner

See the attached image for this report:

bp-dd7c6053-a2a3-401a-84c7-fd6382140706 06 Jul 2014 21:06

See the attached image for this report: bp-dd7c6053-a2a3-401a-84c7-fd6382140706 06 Jul 2014 21:06

Question owner

Anyone?

Anyone?
iamjayakumars 492 solutions 5972 answers

Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore

Create a new profile as a test to check if your current profile is causing the problems. <br> See '''Creating a profile''': *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem <br> '''Profile Backup and Restore''' *http://kb.mozillazine.org/Profile_backup *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

I followed those steps to create a new profile. Tried to print this page. Crash!

bp-7d480217-2dcf-47a8-86c4-70df92140716 16 Jul 2014 12:10

I followed those steps to create a new profile. Tried to print this page. Crash! bp-7d480217-2dcf-47a8-86c4-70df92140716 16 Jul 2014 12:10
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

Crash Reason EXC_SOFTWARE / SIGABRT

Related Bugs https://bugzilla.mozilla.org/show_bug.cgi?id=973971

   973971 VERIFIED FIXED Crashes in mozilla::gfx::DrawGradient() | mozilla::gfx::DrawTargetCG::FillRect() throwing a C++ exception
Crash Reason EXC_SOFTWARE / SIGABRT Related Bugs '''https://bugzilla.mozilla.org/show_bug.cgi?id=973971''' 973971 VERIFIED FIXED Crashes in mozilla::gfx::DrawGradient() | mozilla::gfx::DrawTargetCG::FillRect() throwing a C++ exception

Question owner

Sorry, FredMcD, I'm not sure what to do with that information.

Sorry, FredMcD, I'm not sure what to do with that information.
BruuuceF 0 solutions 3 answers

I just started having the same problem. Have you come up with an answer?

I just started having the same problem. Have you come up with an answer?

Question owner

Afraid not. As it happens, I no longer have that computer so I'm no longer suffering as a result, but I don't have any solutions. Sorry! Best of luck!

Afraid not. As it happens, I no longer have that computer so I'm no longer suffering as a result, but I don't have any solutions. Sorry! Best of luck!