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Mac 10.9 trackpad scroll not working - reprise

Posted

Hello,

This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644

My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue?

I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Hello, This is a reprise of the bug show here: https://support.mozilla.org/en-US/questions/976644 My trackpad today started to randomly stop being able to two finger scroll up or down. Like the OP I found exiting and entering temporarily restores scrolling for a short time. I'm unsure how to fix this. Am I alone, or is anyone else having this same issue? I have a late 2013 Macbook Pro using OSX 10.9.3 and Firefox 30.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:30.0) Gecko/20100101 Firefox/30.0

More Information

guigs 1072 solutions 11697 answers

Hi madmoose, Thank you for your question and sorry that you are experiencing this. In order to investigate wether or not this is a regression of a previous scrolling issue in Mac OSX could you please try the following:

  1. Disable scrolling acceleration
  2. Does this also happen in Safe Mode [Troubleshoot Firefox issues using Safe Mode ]and a new Profile? Profile Manager - Create, remove, or switch Firefox profiles

Looking forward to your reply! I could not reproduce this, but once we settings that may cause this or a website it could help narrow down what may be causing the scrolling issue.:-)

Hi madmoose, Thank you for your question and sorry that you are experiencing this. In order to investigate wether or not this is a regression of a previous scrolling issue in Mac OSX could you please try the following: # Disable scrolling acceleration # Does this also happen in Safe Mode [[[Troubleshoot Firefox issues using Safe Mode]] ]and a new Profile? [[Use the Profile Manager to create and remove Firefox profiles]] Looking forward to your reply! I could not reproduce this, but once we settings that may cause this or a website it could help narrow down what may be causing the scrolling issue.:-)
jzstoller 0 solutions 1 answers

I am having the same issue.

I disabled "Use autoscrolling", "Use smooth scrolling", and "Use hardware acceleration when available" and the problem persisted.

I restarted in safe mode and so far two finger scrolling is working.

I hope someone can figure out what the problem is. I can't use FF in safe mode.

iMac, FF ver 30.0, 10.9.4

I am having the same issue. I disabled "Use autoscrolling", "Use smooth scrolling", and "Use hardware acceleration when available" and the problem persisted. I restarted in safe mode and so far two finger scrolling is working. I hope someone can figure out what the problem is. I can't use FF in safe mode. iMac, FF ver 30.0, 10.9.4
Mr.C. 0 solutions 1 answers

Helpful Reply

The problem is easy to reproduce.

While scrolling is in motion, use a two finger left or right swipe. This will cause scrolling to stop working until Firefox is restarted.

Here is the bug report (it is an Apple bug):

  https://bugzilla.mozilla.org/show_bug.cgi?id=927702

As a workaround, put the Mac to sleep, and then wake it up. Scrolling should start working again.

The problem is easy to reproduce. While scrolling is in motion, use a two finger left or right swipe. This will cause scrolling to stop working until Firefox is restarted. Here is the bug report (it is an Apple bug): https://bugzilla.mozilla.org/show_bug.cgi?id=927702 As a workaround, put the Mac to sleep, and then wake it up. Scrolling should start working again.

Modified by Mr.C.

lancer1993 0 solutions 5 answers

Helpful Reply

I had this issue a few months back, and its just came back again. It's need an ongoing issue for a number of years I'm just amazed it is still a problem that neither Apple or Mozilla are able to fix.

I had this issue a few months back, and its just came back again. It's need an ongoing issue for a number of years I'm just amazed it is still a problem that neither Apple or Mozilla are able to fix.

Modified by lancer1993