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cannot update add-on

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I was told to update Adobe Flash Player, which I did with no problem. I was also told to update Adobe Acrobat NPAPI Plug-in. When I click on Update Now nothing happens. I am just brought back to the same screen. Any suggestions.

I was told to update Adobe Flash Player, which I did with no problem. I was also told to update Adobe Acrobat NPAPI Plug-in. When I click on Update Now nothing happens. I am just brought back to the same screen. Any suggestions.

Chosen solution

You have Adobe Reader 11.0.07, which is currently the latest version. The plug-in checker is incorrectly reporting that it's vulnerable.

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 1023718 - Plugin checker for newly installed FF 30.0 shows Adobe Acrobat plugin "vulnerable" but update button just reloads plugin checker
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Chosen Solution

You have Adobe Reader 11.0.07, which is currently the latest version. The plug-in checker is incorrectly reporting that it's vulnerable.

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 1023718 - Plugin checker for newly installed FF 30.0 shows Adobe Acrobat plugin "vulnerable" but update button just reloads plugin checker