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I can't submit information on a page.

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I'm not able to push a submit button on a page. I can enter information, but when i push the submit button, nothing happens. I tried restarting Firefox, restarting my computer, and starting Firefox in Safe Mode...Any idaeas?

I'm not able to push a submit button on a page. I can enter information, but when i push the submit button, nothing happens. I tried restarting Firefox, restarting my computer, and starting Firefox in Safe Mode...Any idaeas?

Chosen solution

Okay, don't worry about it. If you ever need help again, you know where we are.

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Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Version 5.4.1.18709
  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • iTunes Detector Plug-in
  • Intel web components updater - Installs and updates the Intel web components
  • Nitro PDF plugin for Firefox and Chrome

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • iCloud Bookmarks 1.2.12 (firefoxdav@icloud.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • ThinkVantage Password Manager 4.50 ({F74D5734-46F5-4B16-96F0-1E7FBF41B750}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 1-22-2014
  • driverDate2:
  • driverVersion: 10.18.10.3412
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1401317654
  • places.history.expiration.transient_current_max_pages: 102595
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1400699424

Misc

  • User JS: No
  • Accessibility: Yes
Epicaleb 21 solutions 186 answers

Which page are you having trouble with, or is the problem occurring for all websites?

Does this problem also occur in other browsers, like Internet Explorer or Chrome?

Thanks for clearing things up!

Which page are you having trouble with, or is the problem occurring for all websites? Does this problem also occur in other browsers, like Internet Explorer or Chrome? Thanks for clearing things up!

Modified by Epicaleb

FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Options > Privacy.

Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Then; '''Tools > Options > Advanced > Network > Cached Web Content: Clear Now''' and * Remove Cookies Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Then '''Tools > Options > Privacy.''' Under '''History''', select Firefox will '''Use Custom Settings'''. There is a button on the right side called '''Show Cookies'''. If there is still a problem, '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link} While you are in safe mode; Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.. Then '''Tools > Options > Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites and see if there is still a problem. Then restart.

Question owner

i did all that to no avail...it's one particular site, one of mine and it's my admin section. i emailed my webguys to see if it's something on their end. thanks for your help.

i did all that to no avail...it's one particular site, one of mine and it's my admin section. i emailed my webguys to see if it's something on their end. thanks for your help.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

It's not to no avail, when we find out where the problem is not, then we can look someplace else. What is the web address so we can look at it?

Open the Add-ons Manager. Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Add-ons. Hot key; <Control> (Mac: <Command>) <Shift> A) From the left side of the page, select Plugins. At the top right is a link to check your plugins. When you get the report, tell us what it says.

It's not ''to no avail,'' when we find out where the problem is not, then we can look someplace else. What is the web address so we can look at it? Open the Add-ons Manager. Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Then '''Tools > Add-ons. ''' Hot key; '''<Control> ''(Mac: <Command>)'' <Shift> A)''' From the left side of the page, select Plugins. At the top right is a link to check your plugins. When you get the report, tell us what it says.

Question owner

i'm uploading the screen shot of the ones that aren't up to date.

the page i'm having trouble with brings you into the backend of my website--it's my admin panel, which you can't access without my password. doesn't feel quite right to get you inside there...

thanks, katy

p.s. i'm on a PC

i'm uploading the screen shot of the ones that aren't up to date. the page i'm having trouble with brings you into the backend of my website--it's my admin panel, which you can't access without my password. doesn't feel quite right to get you inside there... thanks, katy p.s. i'm on a PC
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

I'll show you mine if you show me yours ;->

The ones that have the Research button, don't worry about for now. That just means the checker does not know about that plugin.

Did any of them come up as Outdated?

Have you tried another web browser? Do you get the same problem?

I'll show you mine if you show me yours ''';->''' The ones that have the '''Research''' button, don't worry about for now. That just means the checker does not know about that plugin. Did any of them come up as '''Outdated?''' Have you tried another web browser? Do you get the same problem?

Question owner

Thanks for continuing to try to help! I feel a little chagrined, but I just found out that the problem is that I was trying to edit the header on a page and even though I could edit it on the screen, I couldn’t push the “submit” because I’m not allowed to change that part. It’s not a Firefox problem at all.

Thanks for your time and all the best, Katy

Thanks for continuing to try to help! I feel a little chagrined, but I just found out that the problem is that I was trying to edit the header on a page and even though I could edit it on the screen, I couldn’t push the “submit” because I’m not allowed to change that part. It’s not a Firefox problem at all. Thanks for your time and all the best, Katy
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Helpful Reply

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution. This will help other users experiencing similar problems find help faster and more efficiently.

I am glad to hear that your problem has been resolved. If you have not already, please mark this thread as solved by marking the solution. This will help other users experiencing similar problems find help faster and more efficiently.

Question owner

sorry, i'm trying to mark this as solved, but i keep coming up with an error message when i follow the link in the email. can you do it from your end?

sorry, i'm trying to mark this as solved, but i keep coming up with an error message when i follow the link in the email. can you do it from your end?
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

What you do is go to the message that solved the problem, even if its from the one who asked the question. Next to the message is a link that says Solved. Press it. All done.

What you do is go to the message that solved the problem, even if its from the one who asked the question. Next to the message is a link that says '''Solved.''' Press it. All done.

Question owner

i'm sorry, but i don't see that button anywhere here--i looked last time, too...and i just tried again and got the same error message...

i'm sorry, but i don't see that button anywhere here--i looked last time, too...and i just tried again and got the same error message...
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Chosen Solution

Okay, don't worry about it. If you ever need help again, you know where we are.

Okay, don't worry about it. If you ever need help again, you know where we are.