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no add-ons

  • 4 replies
  • 3 have this problem
  • 252 views
  • Last reply by FredMcD

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With the automatic update to the chrome imitation, I have NO add-ons. They are all gone.

All Replies (4)

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hello, the troubleshooting information you have submitted shows that you have two extensions installed. can you explain your exact issue in a little bit more detail?

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It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

You can also check for problems with preferences.

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

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Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 10.1.10