Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

There is no RESET FIREFOX FUNCTION in my version 16.0 of Firefox. Do you have another solution?

more options

Your solution to Reset Firefox does not appear to be available in version 16.0. Do you have another solution or can you help me figure out how to RESET in version 16.0?

Chosen solution

Updating to Firefox 29 is not possible in this case because current Firefox versions need OS X 10.6 or later.

Last Firefox for Mac OS X 10.5:

Another option to consider is to install the last Firefox 10.0.x ESR version as that version is more recent than the Firefox 16.0.2 version.


What kind of issue(s) do you have that you want to reset Firefox?

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file. If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the reset button in Firefox.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

Read this answer in context 👍 2

All Replies (3)

more options

Upgrade to the recent version (29.0.1).

more options

Chosen Solution

Updating to Firefox 29 is not possible in this case because current Firefox versions need OS X 10.6 or later.

Last Firefox for Mac OS X 10.5:

Another option to consider is to install the last Firefox 10.0.x ESR version as that version is more recent than the Firefox 16.0.2 version.


What kind of issue(s) do you have that you want to reset Firefox?

You only see the reset button on the "Help > Troubleshooting Information" page if you use the profile that is marked as Default=1 in the profiles.ini file. If you do not have the "Reset" button then either use the Profile Manager to create a new profile or use the Profile Manager to start with the current default profile to get the reset button in Firefox.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

more options

Helloooo!!! Did you read my original message. UPGRADE NOT POSSIBLE DUE TO INCOMPATIBILITY!!!! But alas, I found my own solution through a change in the coding of my files. Mozilla should hang for screwing things up like this constantly.