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Go ahead, say it. You reccommend another browser not repair FF. Does that mean new FF is unfixable? I can handle that if that's what you want.

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I think the question is self explanatory. You recommend using a competitor's browser because you can't or won't fix the new FF. And if that is correct (as you said) I can do that.

I think the question is self explanatory. You recommend using a competitor's browser because you can't or won't fix the new FF. And if that is correct (as you said) I can do that.

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Tyler Downer
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1530 solutions 10669 answers

Helpful Reply

What problem are you having with Firefox?

What problem are you having with Firefox?

Question owner

I think the question is self explanatory. You recommend using a competitor's browser because you can't or won't fix the new FF. And if that is correct (as you said) I can do that.

And getting these stupid replies doesn't even begin to solve the problem.

So it's off to try some new browsers. Ones that don't crash several times a day. And don't tell me it's my responsibility to fix your (Mozella Firefox) screw-ups.

Because if that is also the FF team attitude, I don't need it.

Also, to threaten me with the old firefox being vulnerable to attack is a very weak argument. My old Firefox never gave me any trouble.

I will use IE if I have to, don't want to, but will if the FF team doesn't give a $h1t.

I think the question is self explanatory. You recommend using a competitor's browser because you can't or won't fix the new FF. And if that is correct (as you said) I can do that. And getting these stupid replies doesn't even begin to solve the problem. So it's off to try some new browsers. Ones that don't crash several times a day. And don't tell me it's my responsibility to fix your (Mozella Firefox) screw-ups. Because if that is also the FF team attitude, I don't need it. Also, to threaten me with the old firefox being vulnerable to attack is a very weak argument. My old Firefox never gave me any trouble. I will use IE if I have to, don't want to, but will if the FF team doesn't give a $h1t.
Tyler Downer
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1530 solutions 10669 answers

What do we need to fix in Firefox? You haven't explained your problem. We don't want anyone to have to move from Firefox to another browser, but if you don't tell us what is wrong we can't help you.

What do we need to fix in Firefox? You haven't explained your problem. We don't want anyone to have to move from Firefox to another browser, but if you don't tell us what is wrong we can't help you.

Question owner

I don't know how many times or how many ways I have to say it. The damn thing crashes several times a day and you (FF) recommends other browsers instead of fixing the problem. You must be part of the problem. Else you would not make these silly comments.

I don't know how many times or how many ways I have to say it. The damn thing crashes several times a day and you (FF) recommends other browsers instead of fixing the problem. You must be part of the problem. Else you would not make these silly comments.
Tyler Downer
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1530 solutions 10669 answers

I don't know who suggested another browser instead of helping you fix your crashes, but that isn't the standard for support here.

If you want some help, please do the following:

  • Type about:crashes into your URL bar, press Enter.
  • Copy the crash ID's that start with bp- into this thread.
I don't know who suggested another browser instead of helping you fix your crashes, but that isn't the standard for support here. If you want some help, please do the following: *Type about:crashes into your URL bar, press Enter. * Copy the crash ID's that start with bp- into this thread.

Question owner

Submitted Crash Reports Report ID Date Submitted bp-ff7e88b2-698c-46eb-a5ae-3f8242140522 5/22/2014 11:08 AM e3e8a55f-807f-4fb2-bfd4-4397505f3381 5/21/2014 7:36 AM bp-86e01b07-77e6-42da-af6a-96de82140519 5/18/2014 10:31 PM bp-891bd13a-4166-42d2-ac58-f64c42140518 5/18/2014 8:44 AM bp-0407fd30-08c1-413e-a49b-be3292140517 5/17/2014 2:58 PM bp-c383642d-9336-4c1d-a267-ae8082140516 5/16/2014 6:54 PM bp-fce8b501-5793-43ec-ab61-5fb3b2140516 5/16/2014 3:09 PM bp-3e465825-07c4-40ae-a89d-901132140516 5/15/2014 8:31 PM bp-17abb8e0-bc25-44eb-88b1-4f4a62140515 5/15/2014 7:21 PM bp-ac1cde52-4d81-4a39-b8eb-8b7fc2140509 5/9/2014 3:18 PM bp-2ffa9163-291d-405a-9150-c200c2140509 5/9/2014 9:37 AM b40e86ec-c5de-47b5-a5e8-af22f2072b24 5/8/2014 5:33 PM 857b7a5f-2517-4c33-9398-7152d1e1446f 5/7/2014 11:22 PM bp-33615256-d2a3-499c-b786-554d22140507 5/7/2014 7:39 PM bp-a22b074f-ee44-4f29-87c4-f0da72140505 5/5/2014 11:55 AM bp-11f04791-4e0e-403f-86ad-4e7ee2140505 5/5/2014 6:47 AM bp-999ce881-5c90-4be9-9c7e-af75c2140505 5/5/2014 2:05 AM bp-25aee494-c35c-4623-bda4-fd2842140505 5/5/2014 12:11 AM bp-9fb16705-5664-45ae-8723-d68ea2140504 5/4/2014 10:38 AM bp-82c0a993-426c-4f45-a4a5-2ccaa2140503 5/3/2014 7:04 AM e5d68161-e3a9-4a69-98ac-35d8e3a5cc61 5/2/2014 10:07 AM bp-45fa4d1f-b8bd-4622-845e-9aea02140502 5/2/2014 8:49 AM e941c8b4-aa84-4518-8755-b841e44e166e 4/30/2014 12:44 PM bp-685ba136-c62f-499f-902b-a1fd52140428 4/28/2014 6:44 PM 305e86a3-adf6-4956-add7-ab408cc29456 4/27/2014 1:09 PM bp-74869932-6105-427f-966e-ac45a2140426 4/26/2014 4:44 PM 44254aaf-e0fa-4b1a-8542-c763c9c2655b 4/26/2014 1:27 PM 698cd74f-b001-428b-87d6-9809ef92a65b 4/26/2014 1:27 PM 0265f253-18f1-4a5c-8717-d196122b2fd1 4/25/2014 6:53 PM bp-3af2494c-98bb-4bb5-926e-af0232140420 4/20/2014 1:09 AM 774d0c76-b87d-4cf7-9181-df2ae7244bd8 4/18/2014 12:13 PM bp-8be2dd2d-710e-46c6-8898-ff1c12140418 4/18/2014 10:27 AM 816eaf8b-38b5-4858-9943-ce2616f72e8c 4/17/2014 3:58 PM 19eec8c4-9047-4fb4-a140-accd3fd3e709 4/12/2014 7:10 PM 77e190ef-5626-460d-80d6-c85310008a53 4/12/2014 10:04 AM 20b052bd-a835-4b95-b6ca-e4106159f524 4/9/2014 6:39 AM

Submitted Crash Reports Report ID Date Submitted bp-ff7e88b2-698c-46eb-a5ae-3f8242140522 5/22/2014 11:08 AM e3e8a55f-807f-4fb2-bfd4-4397505f3381 5/21/2014 7:36 AM bp-86e01b07-77e6-42da-af6a-96de82140519 5/18/2014 10:31 PM bp-891bd13a-4166-42d2-ac58-f64c42140518 5/18/2014 8:44 AM bp-0407fd30-08c1-413e-a49b-be3292140517 5/17/2014 2:58 PM bp-c383642d-9336-4c1d-a267-ae8082140516 5/16/2014 6:54 PM bp-fce8b501-5793-43ec-ab61-5fb3b2140516 5/16/2014 3:09 PM bp-3e465825-07c4-40ae-a89d-901132140516 5/15/2014 8:31 PM bp-17abb8e0-bc25-44eb-88b1-4f4a62140515 5/15/2014 7:21 PM bp-ac1cde52-4d81-4a39-b8eb-8b7fc2140509 5/9/2014 3:18 PM bp-2ffa9163-291d-405a-9150-c200c2140509 5/9/2014 9:37 AM b40e86ec-c5de-47b5-a5e8-af22f2072b24 5/8/2014 5:33 PM 857b7a5f-2517-4c33-9398-7152d1e1446f 5/7/2014 11:22 PM bp-33615256-d2a3-499c-b786-554d22140507 5/7/2014 7:39 PM bp-a22b074f-ee44-4f29-87c4-f0da72140505 5/5/2014 11:55 AM bp-11f04791-4e0e-403f-86ad-4e7ee2140505 5/5/2014 6:47 AM bp-999ce881-5c90-4be9-9c7e-af75c2140505 5/5/2014 2:05 AM bp-25aee494-c35c-4623-bda4-fd2842140505 5/5/2014 12:11 AM bp-9fb16705-5664-45ae-8723-d68ea2140504 5/4/2014 10:38 AM bp-82c0a993-426c-4f45-a4a5-2ccaa2140503 5/3/2014 7:04 AM e5d68161-e3a9-4a69-98ac-35d8e3a5cc61 5/2/2014 10:07 AM bp-45fa4d1f-b8bd-4622-845e-9aea02140502 5/2/2014 8:49 AM e941c8b4-aa84-4518-8755-b841e44e166e 4/30/2014 12:44 PM bp-685ba136-c62f-499f-902b-a1fd52140428 4/28/2014 6:44 PM 305e86a3-adf6-4956-add7-ab408cc29456 4/27/2014 1:09 PM bp-74869932-6105-427f-966e-ac45a2140426 4/26/2014 4:44 PM 44254aaf-e0fa-4b1a-8542-c763c9c2655b 4/26/2014 1:27 PM 698cd74f-b001-428b-87d6-9809ef92a65b 4/26/2014 1:27 PM 0265f253-18f1-4a5c-8717-d196122b2fd1 4/25/2014 6:53 PM bp-3af2494c-98bb-4bb5-926e-af0232140420 4/20/2014 1:09 AM 774d0c76-b87d-4cf7-9181-df2ae7244bd8 4/18/2014 12:13 PM bp-8be2dd2d-710e-46c6-8898-ff1c12140418 4/18/2014 10:27 AM 816eaf8b-38b5-4858-9943-ce2616f72e8c 4/17/2014 3:58 PM 19eec8c4-9047-4fb4-a140-accd3fd3e709 4/12/2014 7:10 PM 77e190ef-5626-460d-80d6-c85310008a53 4/12/2014 10:04 AM 20b052bd-a835-4b95-b6ca-e4106159f524 4/9/2014 6:39 AM
Tyler Downer
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1530 solutions 10669 answers

Helpful Reply

So you have a few different issues causing you to crash, which usually points to some system stability issues or something else going wrong on your computer.

This is going to require a bit of a shotgun approach, we will try a few different things and hope something sticks :)

First, Do the following:

Let me know if it still crashes after these steps :)

So you have a few different issues causing you to crash, which usually points to some system stability issues or something else going wrong on your computer. This is going to require a bit of a shotgun approach, we will try a few different things and hope something sticks :) First, Do the following: * Scan for malware: [[Troubleshoot Firefox issues caused by malware]] * Install all windows Updates, especially make sure you have Windows 8.1 Update 1 * Update your graphics Driver [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] * Finally, try to Reset Firefox. [[Reset Firefox – easily fix most problems]] Let me know if it still crashes after these steps :)
cor-el
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Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Have done everything except reseting FF. I could better understand if my system ever crashed while not using FF. Of course I have no idea what all that gibberish in the crash report means. and I am sure that is by design, either by Microsoft or Mozilla or both. So, how do I reset FF without screwing up something else?

Have done everything except reseting FF. I could better understand if my system ever crashed while not using FF. Of course I have no idea what all that gibberish in the crash report means. and I am sure that is by design, either by Microsoft or Mozilla or both. So, how do I reset FF without screwing up something else?

Question owner

FF crashed again. I have no way of knowing if it crashed before or immediately after attmpting to send my reply.

FF crashed again. I have no way of knowing if it crashed before or immediately after attmpting to send my reply.

Question owner

These look like more pain in the ass problems. I am running Windows 8.1 with all the latest and greatest updates installed. The programs I looked at do not run on Windows beyond 7.

These look like more pain in the ass problems. I am running Windows 8.1 with all the latest and greatest updates installed. The programs I looked at do not run on Windows beyond 7.
FredMcD
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4246 solutions 59390 answers

When you Reset Firefox {web link}, The program will remove all add-ons and reset all options to the factory defaults. Your history and password files will be placed in a new user profile. Everything else will be moved to a folder called Old Firefox on your desktop. For more information, use the web link.

When you '''''[https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox]''''' {web link}, The program will remove all add-ons and reset all options to the factory defaults. Your history and password files will be placed in a new user profile. Everything else will be moved to a folder called '''Old Firefox''' on your desktop. For more information, use the web link.