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Sync doesn't work

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I installed the latest Firefox version and started my Sync account in two computers: a desktop and a notebook. Even though I didn't receive any error messages and they both appear as connected, nothing gets synchronized. Nothing happens, at all. I have looked at all the articles and troubleshooting pages, to no avail.

I installed the latest Firefox version and started my Sync account in two computers: a desktop and a notebook. Even though I didn't receive any error messages and they both appear as connected, nothing gets synchronized. Nothing happens, at all. I have looked at all the articles and troubleshooting pages, to no avail.

Chosen solution

HI Flabarbieri,

Please check a few things and report back so we can get you up and running:

  1. open up the account manager and make sure that the preferences are checked on both computers
  2. Check the interval of time that sync will take, I think it is 600 seconds
  3. open up about:sync-logs and see if there are any logs with errors.

If you have any questions, happy to help.

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Chosen Solution

HI Flabarbieri,

Please check a few things and report back so we can get you up and running:

  1. open up the account manager and make sure that the preferences are checked on both computers
  2. Check the interval of time that sync will take, I think it is 600 seconds
  3. open up about:sync-logs and see if there are any logs with errors.

If you have any questions, happy to help.

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Did you "upgrade" your Sync account for the new version of Sync that is in Firefox 29?

See this KB article - Sync your Firefox bookmarks, history, passwords and more