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Firefox crashes

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It crashes all the time! I've done everything (EVERY SINGLE STEP) from here https://support.mozilla.org/en-US/kb/send-plugin-crash-reports-help-improve-firefox?redirectlocale=en-US&as=u&redirectslug=Plugin+crash+reports&utm_source=inproduct . Here are the details of the latest crash. Help me, please. It's killing me ID: 079cbeb8-4db0-46d0-9f43-aecde2140513 Signature: hang | ntdll.dll@0x3d72c More Reports Search UUID 079cbeb8-4db0-46d0-9f43-aecde2140513 Date Processed 2014-05-13 01:25:37.183338 Process Type plugin Shockwave Flash Version:13.0.0.206 Filename:NPSWF32_13_0_0_206.dll Uptime 12087 Install Age 118881 since version was first installed. Install Time 2014-05-11 19:25:23 Product Firefox Version 29.0.1 Build ID 20140506152807 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x770bd72c User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 1854103c, AdapterDriverVersion: 9.17.10.2932 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+

Processor Notes sp-processor07_phx1_mozilla_com.23979:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; MDSW did not identify the crashing thread EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x0116

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 ntdll.dll ntdll.dll@0x3d72c 1 user32.dll user32.dll@0xc2a0 2 user32.dll user32.dll@0xbe18 3 NPSWF32_13_0_0_206.dll F_1152915508___________________________________ F117835525______________________________________________________________________________:118 4 NPSWF32_13_0_0_206.dll F2166389_____________________________________________________________________ F_851861807__________________________________________________________:552 5 NPSWF32_13_0_0_206.dll F_917831355____________________________________________ F_851861807__________________________________________________________:488 6 NPSWF32_13_0_0_206.dll F1315696776________________________________ F_851861807__________________________________________________________:439 7 NPSWF32_13_0_0_206.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 8 NPSWF32_13_0_0_206.dll F845925699_____________________________________ F1677514683__________________________________________________________________________________:104 9 NPSWF32_13_0_0_206.dll F_274593382________________________________ F209679109___________________________________________________________________________________:1696 10 NPSWF32_13_0_0_206.dll F_305312235__________________________________________ F209679109___________________________________________________________________________________:984 11 user32.dll user32.dll@0x7834 12 user32.dll user32.dll@0x7a9a 13 user32.dll user32.dll@0x988e 14 user32.dll user32.dll@0x98f1 15 xul.dll base::MessagePumpForUI::ProcessMessageHelper(tagMSG const &) ipc/chromium/src/base/message_pump_win.cc 16 user32.dll user32.dll@0x827b 17 xul.dll base::MessagePumpForUI::ProcessMessageHelper(tagMSG const &) ipc/chromium/src/base/message_pump_win.cc 18 xul.dll base::MessagePumpForUI::ProcessNextWindowsMessage() ipc/chromium/src/base/message_pump_win.cc 19 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc 20 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate *,base::MessagePumpWin::Dispatcher *) ipc/chromium/src/base/message_pump_win.cc 21 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate *) ipc/chromium/src/base/message_pump_win.h 22 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 23 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 24 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 25 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 26 plugin-container.exe NS_internal_main(int,char * *) ipc/app/MozillaRuntimeMain.cpp 27 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp 28 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crtexe.c:552 29 kernel32.dll kernel32.dll@0x1919f 30 ntdll.dll ntdll.dll@0x4a8cb 31 ntdll.dll ntdll.dll@0x4a8a1

It crashes all the time! I've done everything (EVERY SINGLE STEP) from here https://support.mozilla.org/en-US/kb/send-plugin-crash-reports-help-improve-firefox?redirectlocale=en-US&as=u&redirectslug=Plugin+crash+reports&utm_source=inproduct . Here are the details of the latest crash. Help me, please. It's killing me ID: 079cbeb8-4db0-46d0-9f43-aecde2140513 Signature: hang | ntdll.dll@0x3d72c More Reports Search UUID 079cbeb8-4db0-46d0-9f43-aecde2140513 Date Processed 2014-05-13 01:25:37.183338 Process Type plugin Shockwave Flash Version:13.0.0.206 Filename:NPSWF32_13_0_0_206.dll Uptime 12087 Install Age 118881 since version was first installed. Install Time 2014-05-11 19:25:23 Product Firefox Version 29.0.1 Build ID 20140506152807 Release Channel release OS Windows NT OS Version 6.3.9600 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x770bd72c User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 1854103c, AdapterDriverVersion: 9.17.10.2932 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor07_phx1_mozilla_com.23979:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; MDSW did not identify the crashing thread EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x8086 Adapter Device ID 0x0116 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs Crashing Thread Frame Module Signature Source 0 ntdll.dll ntdll.dll@0x3d72c 1 user32.dll user32.dll@0xc2a0 2 user32.dll user32.dll@0xbe18 3 NPSWF32_13_0_0_206.dll F_1152915508___________________________________ F117835525______________________________________________________________________________:118 4 NPSWF32_13_0_0_206.dll F2166389_____________________________________________________________________ F_851861807__________________________________________________________:552 5 NPSWF32_13_0_0_206.dll F_917831355____________________________________________ F_851861807__________________________________________________________:488 6 NPSWF32_13_0_0_206.dll F1315696776________________________________ F_851861807__________________________________________________________:439 7 NPSWF32_13_0_0_206.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 8 NPSWF32_13_0_0_206.dll F845925699_____________________________________ F1677514683__________________________________________________________________________________:104 9 NPSWF32_13_0_0_206.dll F_274593382________________________________ F209679109___________________________________________________________________________________:1696 10 NPSWF32_13_0_0_206.dll F_305312235__________________________________________ F209679109___________________________________________________________________________________:984 11 user32.dll user32.dll@0x7834 12 user32.dll user32.dll@0x7a9a 13 user32.dll user32.dll@0x988e 14 user32.dll user32.dll@0x98f1 15 xul.dll base::MessagePumpForUI::ProcessMessageHelper(tagMSG const &) ipc/chromium/src/base/message_pump_win.cc 16 user32.dll user32.dll@0x827b 17 xul.dll base::MessagePumpForUI::ProcessMessageHelper(tagMSG const &) ipc/chromium/src/base/message_pump_win.cc 18 xul.dll base::MessagePumpForUI::ProcessNextWindowsMessage() ipc/chromium/src/base/message_pump_win.cc 19 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc 20 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate *,base::MessagePumpWin::Dispatcher *) ipc/chromium/src/base/message_pump_win.cc 21 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate *) ipc/chromium/src/base/message_pump_win.h 22 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 23 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 24 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 25 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 26 plugin-container.exe NS_internal_main(int,char * *) ipc/app/MozillaRuntimeMain.cpp 27 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp 28 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crtexe.c:552 29 kernel32.dll kernel32.dll@0x1919f 30 ntdll.dll ntdll.dll@0x4a8cb 31 ntdll.dll ntdll.dll@0x4a8a1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • 5.1.30214.0
  • McAfee MSS+ NPAPI Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17409 solutions 157269 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

It doesn't help

It doesn't help

Question owner

ID: 6fef60b3-2bdf-4e54-baef-ee1d82140518

ID: 6fef60b3-2bdf-4e54-baef-ee1d82140518
Moses
  • Moderator
459 solutions 3607 answers

koshart,

Have you tried disabing hardware acceleration in Flash? cor-el suggested that among other proven fixes but you haven't verified what you've tried.

Try disabling Hardware Acceleration.

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.


By the way, your crashes are still caused by Flash

  • @ hang | ntdll.dll@0x3d72c
koshart, Have you tried disabing hardware acceleration in Flash? <i>cor-el</i> suggested that among other proven fixes but you haven't verified what you've tried. Try disabling Hardware Acceleration. <br> #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. ---- By the way, your crashes are still caused by Flash *@ hang | ntdll.dll@0x3d72c

Modified by Moses

Question owner

Yes, I did try it( Nothing works

Yes, I did try it( Nothing works
Aman Routh 77 solutions 607 answers

Can you please try Uninstalling and then Re-installing the Flash

Install the Flash plugin to view videos, animations and games

Can you please try Uninstalling and then Re-installing the Flash [[Install the Flash plugin to view videos, animations and games]]

Question owner

Okay. Did it But it didn't help( What can I do next?

Okay. Did it But it didn't help( What can I do next?
Aman Routh 77 solutions 607 answers
[[Reset Firefox - easily fix most problems.]]

Question owner

I've done it as well(

I've done it as well(
cor-el
  • Top 10 Contributor
  • Moderator
17409 solutions 157269 answers

Are this still crashes with the Flash plugin (i.e. the crashing thread has lines with the Flash plugin file NPSWF32_13_0_0_206.dll)?

Are this still crashes with the Flash plugin (i.e. the crashing thread has lines with the Flash plugin file NPSWF32_13_0_0_206.dll)?

Question owner

It says Unresponsive plugin : Shockwave flash

It says Unresponsive plugin : Shockwave flash

Question owner

What else can I do?I'm so confused

What else can I do?I'm so confused
VerizonSucks 11 solutions 553 answers

> Try disabling Hardware Acceleration.

   Go to this Adobe Flash Player Help page.
   Right-click on the Flash Player logo on that page.
   Click on Settings in the context menu. The Adobe Flash Player Settings screen will open. 

>

No Such Item as "Settings" appears.

I'm using a Mac, and right clicking via holding down the Crtl key as I click.

> Try disabling Hardware Acceleration. Go to this Adobe Flash Player Help page. Right-click on the Flash Player logo on that page. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open. > No Such Item as "Settings" appears. I'm using a Mac, and right clicking via holding down the Crtl key as I click.
VerizonSucks 11 solutions 553 answers

Oh, here's the problem. Bad instructions. Missing step (and I am in Safe Mode with FF):

Go to this Adobe Flash Player Help page. CLICK ON THE FRAME TO ACTIVATE FLASH

  Right-click on the Flash Player logo on that page.
  Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
Oh, here's the problem. Bad instructions. Missing step (and I am in Safe Mode with FF): Go to this Adobe Flash Player Help page. '''CLICK ON THE FRAME TO ACTIVATE FLASH''' Right-click on the Flash Player logo on that page. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
VerizonSucks 11 solutions 553 answers

Still no good. Click on SETTINGS and nothing at all happens.

Click on GLOBAL SETTINGS and the Mac System Preferences pane opens up.

Sez I there is an update available (running OSX 10.6.8).

Lets see what happens...

Still no good. Click on SETTINGS and nothing at all happens. Click on GLOBAL SETTINGS and the Mac System Preferences pane opens up. Sez I there is an update available (running OSX 10.6.8). Lets see what happens...
VerizonSucks 11 solutions 553 answers

All that happens is they want to know how much of my memory they can use for local storage.

So gotta click on that little bitty heiroglyph, whose function is indeterminate because when I hover over it there is no text telling what I would be clicking on?

REALLY ??? users are not given a clue? What kind of software developer does that?

Well, let's see if that helps.

But WHY IS THIS TOGGLE COMPLETELY HIDDEN BOTH IN TRYING TO FIND THAT IT EXISTS AND IN ACTUALLY GETTING TO IT ???

All that happens is they want to know how much of my memory they can use for local storage. So gotta click on that little bitty heiroglyph, whose function is indeterminate because when I hover over it there is no text telling what I would be clicking on? REALLY ??? users are not given a clue? What kind of software developer does that? Well, let's see if that helps. But WHY IS THIS TOGGLE COMPLETELY HIDDEN BOTH IN TRYING TO FIND THAT IT EXISTS AND IN ACTUALLY GETTING TO IT ???

Modified by Moses

Question owner

heeeeeeeeeeeeeeeeeeeeelp

heeeeeeeeeeeeeeeeeeeeelp

Helpful Reply

You know what, only this month I had 238 crashes and these are only the ones that I actually submitted. I've been using Mozilla for years and now I can't get any help and solution to my problem?!?I've had enough. Started using Google Chrome today and it works perfectly fine! There is no way back

You know what, only this month I had 238 crashes and these are only the ones that I actually submitted. I've been using Mozilla for years and now I can't get any help and solution to my problem?!?I've had enough. Started using Google Chrome today and it works perfectly fine! There is no way back
Carm 6 solutions 179 answers

Click on my profile and in my profile is a url to a blog that i wrote for alternative methods to possibly resolve this problem. Once again I offer this as informational purposes and cannot nor will not say it will work for you specifically. It has worked for me and others willing to try.

These methods are not posted here as the majority of the mods and helpers cant understand why it works, but it does.

Click on my profile and in my profile is a url to a blog that i wrote for alternative methods to possibly resolve this problem. Once again I offer this as informational purposes and cannot nor will not say it will work for you specifically. It has worked for me and others willing to try. These methods are not posted here as the majority of the mods and helpers cant understand why it works, but it does.
VerizonSucks 11 solutions 553 answers

Carm -- any chance of a Macintosh version?

BTW really cool color globe on you page

Carm -- any chance of a Macintosh version? BTW really cool color globe on you page

Modified by VerizonSucks