Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i open an website, I can no longer "search" for an item in the page--critical for work!

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

As above. There used to be a place I could click at the top of the page to search for individual items within the page. That function appears to be gone!

I have multiple files I need to use all the time and I am stymied!

example: https://www.familytreedna.com/public/r1a/default.aspx?vgroup=r1a&section=yresults

How do I now search for a particular kit number or member name???

As above. There used to be a place I could click at the top of the page to search for individual items within the page. That function appears to be gone! I have multiple files I need to use all the time and I am stymied! example: https://www.familytreedna.com/public/r1a/default.aspx?vgroup=r1a&section=yresults How do I now search for a particular kit number or member name???

Chosen solution

Do you mean the Firefox Find bar (Ctrl+F) or a site search (I see a Project Search button at the opt of the page)?


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Do you mean the Firefox Find bar (Ctrl+F) or a site search (I see a Project Search button at the opt of the page)?


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.