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Two Windows 7 accounts on one pc, one firefox works fine, the other fixefox not responding.

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by Redel

thepessimist
thepessimist
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We have 2 WIndows 7 accounts on one pc. On the account my wife uses, she is always having problems with firefox that I never have. Recently it was shrinking fonts in emails. Now, she gets Firefox not responding on start up. Can't reset settings because I can't get control of the menu in firefox while it is spinning. What to do, eh?

We have 2 WIndows 7 accounts on one pc. On the account my wife uses, she is always having problems with firefox that I never have. Recently it was shrinking fonts in emails. Now, she gets Firefox not responding on start up. Can't reset settings because I can't get control of the menu in firefox while it is spinning. What to do, eh?

All Replies (2)

guigs
guigs
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Hi thepessimist,

  1. Force quit the program when it hangs
  2. Then start the browser in Safe Mode, this will give you the option to reset I believe. Check this document for more accuracy: Diagnose Firefox issues using Troubleshoot Mode

Hope this helps, please post back with any questions or if it worked.

Redel
Redel
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It may also be a local problem with some other programs on her account. I would run both an antivirus (Windows Security Essentials, Kaspersky, etc) and an anti-malware (Malwarebytes) to discount those possibilities, then use a Task Manager window (ctr-alt-del or right click the taskbar) to monitor resource usage.

It's also possible she accidentally installed a lot of taskbars which are draining resources and modifying behavior. Once you get into the browser using Guig2's method (above), look at your addons and plugins, use a search engine to figure out what they do, and disable what you're not using. You may need to use Add/Remove programs as well.