Fix slowness, crashing, error messages and other problems

Procedures to diagnose and fix problems

  • Cannot receive messages Troubleshooting information for if you are having problems receiving messages.
  • Cannot send messages If you cannot send messages, this page provides a series of steps you can use to check for common problems.
  • Cannot delete messages This article explains how to fix issues with message deletion caused by a missing or corrupted trash folder.
  • Rebuilding the Global Database Rebuilding the Global Database will initiate a re-indexing of emails and address book cards (newsgroup messages are not indexed).