Troubleshooting
Fix problems with Firefox Private Network VPN
The language of the websites I visit changes when I turn Mozilla VPN on - What to do
This article explains what to do if the language of the websites you visit changes when you use Mozilla VPN
Mozilla VPN won’t connect or keeps disconnecting - How to fix
What to do if Mozilla VPN disconnects or turns off after being activated, or if websites fail to load even though Mozilla VPN is connected.
Help, I still have questions about Mozilla VPN
Open the Tips and Tricks section in the VPN to get information about features and troubleshooting tips.
Debugging Mozilla VPN
Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. Learn more.
Fritz!box isn't working when Mozilla VPN is on
Fritz!box is blocked when Mozilla VPN is on.
Troubleshooting speed issues on Mozilla VPN
This article gives you a few troubleshooting tips to fix speed issues on Mozilla VPN.
How to remove Mozilla VPN App Data from your device
This article explains how to clear Mozilla VPN app data from your device.
How do I uninstall Mozilla VPN?
This article describes the steps to uninstall Mozilla VPN from your device.
Why do I see a white screen after updating Mozilla VPN to version 2.8.3?
Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. In this article, you'll find a workaround for this issue.
Why do I get an error when I try to upgrade my subscription?
Users who purchased a subscription from the Apple Store or Google Play Store will receive an error message when attempting to upgrade their subscription from the website. This article explains what the error means and how to fix it.
