Help improve the Mozilla Support Knowledge Base by making revisions to existing articles or by creating new articles.
A Support Document Guide which includes picking a good title, writing a search summary, organizing your article, and a style guide.
This is the wiki markup available on SUMO.
How to add a video or animated image of what's displayed on a computer screen to a Knowledge Base article.
Learn how to add screenshots to Mozilla Support articles.
Learn about the Mozilla Support (SUMO) Knowledge Base and how it works.
In this article you will learn how to use "For" in the knowledge base.
How to use Templates
Article review guidelines
This is the description of the SUMO technical writing program
The keywords field in an article can be used to improve search results. It should be used only under specific circumstances though as misuse can hurt search.
You've got 160 characters plus the title to let people know what the article is about. It's like a tweet or classified ad.
Guidelines and a template for creating a new article.
This is a list of the most commonly used wiki markup in support articles.
How to create screenshots on Windows, Mac, Linux, iOS devices, and Android devices so that you can add the image to Knowledge Base articles.
What wiki markup you should use to put an image in an article.
See an article's history.
How to edit Mozilla Support articles.
Fill out an article description before writing an article.
Discuss articles with other Mozilla Support team members.
Learn about top articles and minor articles as well as what constitutes a big change or a minor change.
Learn to use the Knowledge Base Dashboard to view a list of Mozilla Support articles.
This article provides a series of best practices so that you can create high-quality video tutorials to better serve users with using Mozilla's products.