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What if I'm locked out of Two-Step Authentication?
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If you’ve forgotten your password or gotten locked out of your two-step authentication login, you can use a recovery key to securely regain access to your account.
If you’ve forgotten your password or gotten locked out of your two-step authentication login, you can use a recovery key to securely regain access to your account.
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Two-step authentication adds extra security to your Firefox account by making it harder for someone else to log in to your account. If you’ve forgotten your password or gotten locked out of your two-step authentication login, you can use a recovery key to securely regain access to your account. Alternatively, if you have a device still signed into your account, you can use that device to disable two-factor authentication so you can log into your account without two-factor authentication.
__TOC__
=How to Use a Recovery Key to Access Your Account=
You can use a recovery key to regain access to your Firefox account if you’ve forgotten your password. In order to use a recovery key, you first have to have [[Reset your Firefox Account password with Recovery Keys | set up and stored your key]]. If you have a recovery key, follow the instructions below to use it to reset your password.
#From the sign in page, click the '''Forgot your password?''' link.
#Check the email associated with your account and use the password reset provided.
#Enter your recovery key.
#Create a new password.
#Create a new recovery key.
=How to Disable Two-Factor Authentication=
If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication to regain access to your account.
#[[Template:optionspreferences]]
#Open the Firefox Account panel.
#;[[Image:fxa panel]]
#Click '''Manage account'''.
#Click {button Disable} in the row that says ''Two-step authentication''.
Two-step authentication adds extra security to your Firefox account by making it harder for someone else to log in to your account. If you’ve forgotten your password or gotten locked out of your two-step authentication login, you can use a recovery key to securely regain access to your account. Alternatively, if you have a device still signed in to your account, you can use that device to disable two-factor authentication so you can log in to your account without two-factor authentication.
__TOC__
=I have my two-step authentication device=
#Go to https://accounts.firefox.com and login.
#Enter the authentication code from your authentication application.
#After login, expand the ''Two-step authentication'' section by clicking {button Change}.
#Click {button Disable}.
=I lost my two-step authentication device but I have another logged-in device.=
If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication:
#Go to https://accounts.firefox.com and login.
#Click {button Disable} in the row that says ''Two-step authentication''.
{note}If you don't have access to your logged-in devices and lost your two-step authentication devices, continue to the sections below.{/note}
=I lost my two-step authentication device but I have a recovery code.=
#Go to https://accounts.firefox.com and login.
#If you are prompted for a two-step authentication code, click '''Use recovery code''' and enter one of your saved recovery codes.
#*If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename '''<your_email> Firefox Recovery Codes.txt'''.
#Expand the Two-step authentication section by clicking {button Change}.
#Click {button Disable}.
=I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device.=
In this case, you might be able to recreate the account and start again. This is a non-reversible operation and any Sync data stored on our servers will be lost. Before continuing, please confirm the following:
#I have looked for the saved recovery codes in a file named “<user-email> Firefox Recovery Codes.txt”
#I have checked on other devices and do not have a device from which I can disable Two-step authentication.
#I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.
To continue, submit a request using [https://bugzilla.mozilla.org/enter_bug.cgi?assigned_to=nobody%40mozilla.org&bug_ignored=0&bug_severity=normal&bug_status=NEW&cf_fx_iteration=---&cf_fx_points=---&cf_status_firefox64=---&cf_status_firefox65=---&cf_status_firefox66=---&cf_status_firefox_esr60=---&cf_status_geckoview64=---&cf_status_geckoview65=---&cf_status_geckoview66=---&cf_tracking_firefox64=---&cf_tracking_firefox65=---&cf_tracking_firefox66=---&cf_tracking_firefox_esr60=---&cf_tracking_firefox_relnote=---&cf_tracking_geckoview64=---&cf_tracking_geckoview65=---&cf_tracking_geckoview66=---&comment=Please%20delete%20the%20Firefox%20Account%20for%20%3Cxxx%3E.%20%3C---%20insert%20email%20address%20here%0D%0A%0D%0AI%20can%20confirm%20that%3A%0D%0A%0D%0A1.%20I%20have%20looked%20for%20the%20saved%20recovery%20codes%20in%20a%20file%20named%20%E2%80%9C%3Cuser-email%3E%20Firefox%20Recovery%20Codes.txt%E2%80%9D%0D%0A2.%20I%20have%20checked%20on%20other%20devices%20and%20do%20not%20have%20a%20device%20from%20which%20I%20can%20disable%20Two-step%20authentication.%0D%0A3.%20I%20understand%20this%20operation%20is%20non-reversible%20and%20I%20will%20lose%20access%20to%20any%20Sync%20data%20that%20is%20not%20already%20on%20a%20device.%0D%0A%0D%0A&component=Server%3A%20Firefox%20Accounts&contenttypemethod=list&contenttypeselection=text%2Fplain&defined_groups=1&flag_type-37=X&flag_type-5=X&flag_type-607=X&flag_type-708=X&flag_type-721=X&flag_type-737=X&flag_type-748=X&flag_type-787=X&flag_type-800=X&flag_type-803=X&flag_type-846=X&flag_type-864=X&flag_type-929=X&flag_type-934=X&form_name=enter_bug&groups=mozilla-employee-confidential&maketemplate=Remember%20values%20as%20bookmarkable%20template&op_sys=Unspecified&priority=--&product=Cloud%20Services&rep_platform=Unspecified&short_desc=Please%20delete%20my%20Firefox%20Account%2C%20I%20no%20longer%20have%20access%20to%20my%202FA%20device%20and%20recovery%20codes&target_milestone=---&version=unspecified this link].