User Feedback Report
Revision Information
- Revision id: 35882
- Created:
- Creator: Joshua Smith
- Comment: Added Jan 13 - Jan 19
- Reviewed: Yes
- Reviewed:
- Reviewed by: mluna
- Is approved? Yes
- Is current revision? No
- Ready for localization: No
Revision Source
Revision Content
2012
November 25 - December 1
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Problems with eBay, Facebook, Youtube, and Google
- Users cannot modify start page
- Frequent crashes and freezes
- General dislike for the way Firefox handles automatic updates
December 2 - December 8
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- More freezes, crashes, and slow browsing.
- Sites do not load (usually Facebook, Youtube, and Gmail).
- Updates do not install properly.
- Problems with tabs.
- Flash/Java content does not load.
December 9 - December 15
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Slow browsing, crashes, malware.
- Still facing problems with popular sites.
- Flash is not displayed.
- Firefox 17.0 is unreliable and buggy.
- Extension incompatibility.
December 16 - December 22
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Hangs, crashes, slow browsing.
- Bad flash and javascript support (scripts become unresponsive).
- Sites don't load.
- Updates cause problems like broken addons and crashes.
- Popular extensions are not compatible.
December 23 - December 29
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Crashing, slow browsing, freezes on startup.
- Bad flash support.
- UX issues ("Saved Passwords" window opens on startup, preferences don't work).
- Security problems (pop-ups are not blocked, downloads are not scanned).
- Firefox is unintuitive.
2013
December 30 - January 5
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Sites don't load.
- Security problems (pop-ups are not blocked, downloads are not scanned).
- Crashing, slow browsing, large memory usage.
- Flash problems.
- Web rendering issues.
- Preferences either don't show, or don't make a difference.
January 6 - January 12
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):
- Issues with Java/Flash (20%).
- Sites don't work (16%).
- Issues with addons (11%).
- Firefox Bugs (8%).
- Complaints about speed (8%).
- Crashes, Hangs, Freezes (7%). Examples: 1, 2, 3
- UX/Usability Issues (7%).
- Security (4%).
January 13 - January 19
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):