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Firefox download link

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  • Last reply by AliceWyman
  1. AliceWyman 4285 posts
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    I made an edit to change the Firefox download link to http://www.mozilla.org/firefox#desktop (review pending).

    See https://support.mozilla.org/forums/knowledge-base-articles/708854 Need to change the Firefox download links for Firefox desktop articles

    I made an edit to change the Firefox download link to http://www.mozilla.org/firefox#desktop (review pending). See https://support.mozilla.org/forums/knowledge-base-articles/708854 Need to change the Firefox download links for Firefox desktop articles
  2. AliceWyman 4285 posts
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    I removed my pending edit based on the reply from Chris Ilias here.

    I removed my pending edit based on the reply from Chris Ilias [https://support.mozilla.org/en-US/forums/knowledge-base-articles/708854?last=49896#post-49894 here].
  3. Joni 234 posts
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    I changed the download link (pending review) to https://www.mozilla.org/firefox/new/?scene=2#download-fx per the Growth team's recommendation. The page will detect the user's version of Firefox and download automatically, so it's more in line with what the article describes.

    I looked at the discussion thread you've referenced, but it doesn't affect this article, as far as I can tell. I've left my revision pending in case I'm wrong.

    I changed the download link (pending review) to https://www.mozilla.org/firefox/new/?scene=2#download-fx per the Growth team's recommendation. The page will detect the user's version of Firefox and download automatically, so it's more in line with what the article describes. I looked at the discussion thread you've referenced, but it doesn't affect this article, as far as I can tell. I've left my revision pending in case I'm wrong.
  4. AliceWyman 4285 posts
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    Joni said

    I changed the download link (pending review) to https://www.mozilla.org/firefox/new/?scene=2#download-fx per the Growth team's recommendation.

    Joni, That link works when using Firefox 33.0.1 on Windows 7 (it starts a download of the Firefox 3233.0.2 installer). It does NOT work for me, when using Internet Explorer: no download is started and there is no visible download link.

    People would use IE or another browser when they can't use Firefox to update ... for example in this scenario:

    Firefox shows a black screen or blank screen after updating to 33

    Could you ask someone else to test that link with Internet Explorer, in case the problem is only at my end?

    ''Joni [[#post-10298|said]]'' <blockquote> I changed the download link (pending review) to https://www.mozilla.org/firefox/new/?scene=2#download-fx per the Growth team's recommendation. </blockquote> Joni, That link works when using Firefox 33.0.1 on Windows 7 (it starts a download of the Firefox <s>32</s>33.0.2 installer). It does NOT work for me, when using Internet Explorer: no download is started and there is no visible download link. People would use IE or another browser when they can't use Firefox to update ... for example in this scenario: [[Firefox shows a black screen or blank screen after updating to 33]] Could you ask someone else to test that link with Internet Explorer, in case the problem is only at my end?
    Modified by AliceWyman on
  5. AliceWyman 4285 posts
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    To add to my last comment:

    If your main concern is for people who can still use Firefox but are having update issues, the link is fine. If you want to also consider people who get to this article in another browser, then you can add another link:

    {warning}Important: If the update didn't start, didn't complete or there was some other problem, please download and install a fresh copy using this download link. Alternatively, you can visit this page to select a download for your language and operating system. {/warning}

    To add to my last comment: If your main concern is for people who can still use Firefox but are having update issues, the link is fine. If you want to also consider people who get to this article in another browser, then you can add another link: {warning}'''Important:''' If the update didn't start, didn't complete or there was some other problem, please download and install a fresh copy using [https://www.mozilla.org/firefox/new/?scene=2#download-fx this download link]. Alternatively, you can visit [https://www.mozilla.org/firefox/all/ this page] to select a download for your language and operating system. {/warning}
  6. AliceWyman 4285 posts
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    More information, which I discovered doing a bugzilla search and finding https://bugzilla.mozilla.org/show_bug.cgi?id=1078341#c3

    If I go to https://www.mozilla.org there is a green "Download Firefox" tile that changes to include a "Free Download" button on hover. The download button goes to https://www.mozilla.org/firefox/new/?scene=2#download-fx

    Screenshot using IE: https://support.mozilla.org/en-US/gallery/image/19548

    Clicking the "Free Download" button also works in Internet Explorer (an infobar pops up at the bottom offering 33.0.2) even though going there directly doesn't work.

    I'll make a new revision to add https://www.mozilla.org as an alternate link.

    More information, which I discovered doing a bugzilla search and finding https://bugzilla.mozilla.org/show_bug.cgi?id=1078341#c3 If I go to https://www.mozilla.org there is a green "Download Firefox" tile that changes to include a "Free Download" button on hover. The download button goes to https://www.mozilla.org/firefox/new/?scene=2#download-fx Screenshot using IE: https://support.mozilla.org/en-US/gallery/image/19548 Clicking the "Free Download" button also works in Internet Explorer (an infobar pops up at the bottom offering 33.0.2) even though going there directly doesn't work. I'll make a new revision to add https://www.mozilla.org as an alternate link.
  7. Joni 234 posts
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    Thanks, Alice!

    I just received a note that Chris More fixed the IE problem. Would you like to try it again? The download starts for me on IE (Mac). I can't test it on Windows since I'm having problems with my virtual machine.

    Either way, I think your note should take care of people who are experiencing the same problem.

    Thanks, Alice! I just received a note that Chris More fixed the IE problem. Would you like to try it again? The download starts for me on IE (Mac). I can't test it on Windows since I'm having problems with my virtual machine. Either way, I think your note should take care of people who are experiencing the same problem.
  8. AliceWyman 4285 posts
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    Joni said

    Thanks, Alice! I just received a note that Chris More fixed the IE problem. Would you like to try it again?

    I tested it again and the direct link to https://www.mozilla.org/firefox/new/?scene=2#download-fx (which is now in the article) still doesn't work [*] in Internet Explorer 10 on Windows 7, even after clearing my IE History, cookies and TIF in Internet Options. I have to use the www.mozilla.org "Download Firefox / Free Download" link before I see the infobar that allows me to run or save the Firefox Setup Stub 33.0.2.exe installer.

    [*] Screenshot of what I see when using the direct link: https://support.mozilla.org/en-US/gallery/image/19552

    ''Joni [[#post-10309|said]]'' <blockquote> Thanks, Alice! I just received a note that Chris More fixed the IE problem. Would you like to try it again? </blockquote> I tested it again and the direct link to https://www.mozilla.org/firefox/new/?scene=2#download-fx (which is now in the article) still doesn't work [*] in Internet Explorer 10 on Windows 7, even after clearing my IE History, cookies and TIF in Internet Options. I have to use the www.mozilla.org "Download Firefox / Free Download" link before I see the infobar that allows me to run or save the Firefox Setup Stub 33.0.2.exe installer. [*] Screenshot of what I see when using the direct link: https://support.mozilla.org/en-US/gallery/image/19552
    Modified by AliceWyman on
  9. Joni 234 posts
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    It was able to test the link on IE, Windows 7. It didn't work for me either. The Growth Team proposed this download link instead: https://www.mozilla.org/firefox/new/.

    It doesn't auto-download but the big, green "download" button should be self-explanatory. I think it might be more user-friendly to just use this one link instead of two options.

    I've revised the article but didn't self-approve, in case anyone sees issues with this that I'm not seeing.

    It was able to test the link on IE, Windows 7. It didn't work for me either. The Growth Team proposed this download link instead: [https://www.mozilla.org/firefox/new/]. It doesn't auto-download but the big, green "download" button should be self-explanatory. I think it might be more user-friendly to just use this one link instead of two options. I've revised the article but didn't self-approve, in case anyone sees issues with this that I'm not seeing.
  10. AliceWyman 4285 posts
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    Joni said

    The Growth Team proposed this download link instead: https://www.mozilla.org/firefox/new/. I've revised the article but didn't self-approve, in case anyone sees issues with this that I'm not seeing.

    That link shows me "Congrats! You’re using the latest version of Firefox" when I test it with Firefox 33.0.1 even though 33.0.2 was released on Oct 28th.

    https://www.mozilla.org/firefox/new/?scene=2#download-fx offers 33.0.2 using Firefox 33.0.1. So does www.mozilla.org in both Fx and IE 10) so those are better links

    ''Joni [[#post-10320|said]]'' <blockquote> The Growth Team proposed this download link instead: [https://www.mozilla.org/firefox/new/]. I've revised the article but didn't self-approve, in case anyone sees issues with this that I'm not seeing. </blockquote> That link shows me "Congrats! You’re using the latest version of Firefox" when I test it with Firefox 33.0.1 even though 33.0.2 was released on Oct 28th. https://www.mozilla.org/firefox/new/?scene=2#download-fx offers 33.0.2 using Firefox 33.0.1. So does www.mozilla.org in both Fx and IE 10) so those are better links
  11. AliceWyman 4285 posts
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    https://www.mozilla.org/firefox/new/ doesn't offer me Firefox 33.1.1 when I go there in Firefox 33.1 (that link shows me "Congrats! You’re using the latest version of Firefox") but http://www.mozilla.org does offer Firefox 33.1.1. Assuming you want a single download link that works in all browsers, I think it should be www.mozilla.org ... otherwise, we should use both https://www.mozilla.org/firefox/new/?scene=2#download-fx and http://www.mozilla.org

    I made a new revision to change the download link since we want Firefox users to download the latest version, Firefox 33.1.1

    https://www.mozilla.org/firefox/new/ doesn't offer me Firefox 33.1.1 when I go there in Firefox 33.1 (that link shows me "Congrats! You’re using the latest version of Firefox") but http://www.mozilla.org does offer Firefox 33.1.1. Assuming you want a single download link that works in all browsers, I think it should be www.mozilla.org ... otherwise, we should use both https://www.mozilla.org/firefox/new/?scene=2#download-fx and http://www.mozilla.org I made a new revision to change the download link since we want Firefox users to download the latest version, Firefox 33.1.1
    Modified by AliceWyman on
  12. Joni 234 posts
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    I showed this discussion to Chris from the Growth Team and he advised that we just change it back to https://www.mozilla.org/firefox/all/ to avoid confusing users with conditional instructions. The "/all" link's not ideal, but it's better than two links.

    Here's his explanation for the issue you've mentioned above: "Hmm, yeah, that's expected behavior for users on one dot release away from the latest version. Firefox only tells you the major version, thus 33.1 and 33.0 look exactly the same to websites."

    I showed this discussion to Chris from the Growth Team and he advised that we just change it back to https://www.mozilla.org/firefox/all/ to avoid confusing users with conditional instructions. The "/all" link's not ideal, but it's better than two links. Here's his explanation for the issue you've mentioned above: "Hmm, yeah, that's expected behavior for users on one dot release away from the latest version. Firefox only tells you the major version, thus 33.1 and 33.0 look exactly the same to websites."
  13. AliceWyman 4285 posts
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    OK, I made a new revision that's pending review. (Notice that mozilla.org is linkified but I think that's OK):

    {warning}Important: If the update didn't start, didn't complete or there was some other problem, please download and install the latest Firefox version from mozilla.org for your operating system and language. {/warning}

    OK, I made a new revision that's pending review. (Notice that mozilla.org is linkified but I think that's OK): {warning}'''Important:''' If the update didn't start, didn't complete or there was some other problem, please [https://www.mozilla.org/firefox/all/ download] and install the latest Firefox version from mozilla.org for your operating system and language. {/warning}
    Modified by AliceWyman on
  14. AliceWyman 4285 posts
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    Joni said

    Here's his explanation for the issue you've mentioned above: "Hmm, yeah, that's expected behavior for users on one dot release away from the latest version. Firefox only tells you the major version, thus 33.1 and 33.0 look exactly the same to websites."

    I found a comment on that by doing a bugzilla search:

    https://bugzilla.mozilla.org/show_bug.cgi?id=1069754#c7

    Chris More [:cmore] 2014-09-23 17:25:19 PDT
    
    (In reply to Steve Chessin from comment #6)
    > Bug 1071597 is marked as "fixed" but when I go to
    > https://www.mozilla.org/en-US/firefox/32.0.2/releasenotes/
    > and click on the Download link
    > https://www.mozilla.org/en-US/firefox/
    > it takes me to
    > https://www.mozilla.org/en-US/firefox/new/
    > where it says
    > 
    > Congrats! You’re using the latest version of Firefox.
    > 
    > even though I'm on 32.0.1. (I added a comment over there as well.)
    
    That's because Firefox only passes the major version of Firefox (on purpose) and one minor, but it doesn't include dot released within a minor version. If you look at your comment 0, you'll see 32.0. The UA will be the same value for both 32.0.1 and 32.0.2 and the code on /firefox/new/ is looking at the user agent to determine if it is up-to-date or not. While not ideal for 100% of all use cases, it is being improved to include full version numbers only for *.mozilla.org properties via bug 988725 and bug 1065525.
    

    This came up recently in a MozillaZine forum thread:

    Here's what James wrote about that on 16 Sep 2014

    The minor updates version is not shown in the useragent as they frozed the build date and removed the minor update from UA since Firefox 16.0 as the 16.0.1 and 16.0.2 was not shown in useragent then.

    For reading as Bugzilla is not a discussion forum and because not usefull comments are basically bug/email spam. Bug 728831 Don't expose the Firefox patch level (13.X.Y) in the UA string, only show the major version (13.X)

    This was in response to a user who wrote:

    Firefox wants to update. I have version 32.0. The new version is 32.0.1. (if you look at menu Help | About, it says I have version 32.0 with an update button for 32.0.1)

    I don't trust Firefox to update itself (NEVER have), so I go to getfirefox.com which redirects me to https://www.mozilla.org/en-US/firefox.../?utm_source=getfirefox-com&utm_medium=referral Where I get the message: Congrats! You’re using the latest version of Firefox.
    ''Joni [[#post-10400|said]]'' <blockquote> Here's his explanation for the issue you've mentioned above: "Hmm, yeah, that's expected behavior for users on one dot release away from the latest version. Firefox only tells you the major version, thus 33.1 and 33.0 look exactly the same to websites." </blockquote> I found a comment on that by doing a bugzilla search: [https://bugzilla.mozilla.org/show_bug.cgi?id=1069754#c7] Chris More [:cmore] 2014-09-23 17:25:19 PDT (In reply to Steve Chessin from comment #6) > Bug 1071597 is marked as "fixed" but when I go to > https://www.mozilla.org/en-US/firefox/32.0.2/releasenotes/ > and click on the Download link > https://www.mozilla.org/en-US/firefox/ > it takes me to > https://www.mozilla.org/en-US/firefox/new/ > where it says > > Congrats! You’re using the latest version of Firefox. > > even though I'm on 32.0.1. (I added a comment over there as well.) That's because Firefox only passes the major version of Firefox (on purpose) and one minor, but it doesn't include dot released within a minor version. If you look at your comment 0, you'll see 32.0. The UA will be the same value for both 32.0.1 and 32.0.2 and the code on /firefox/new/ is looking at the user agent to determine if it is up-to-date or not. While not ideal for 100% of all use cases, it is being improved to include full version numbers only for *.mozilla.org properties via bug 988725 and bug 1065525. ----- This came up recently in a MozillaZine forum thread: *http://forums.mozillazine.org/viewtopic.php?f=9&p=13770065 ''Firefox update bug'' Here's what [/user/James James] wrote about that on 16 Sep 2014 <blockquote>The minor updates version is not shown in the useragent as they frozed the build date and removed the minor update from UA since Firefox 16.0 as the 16.0.1 and 16.0.2 was not shown in useragent then. <br><br> For reading as Bugzilla is not a discussion forum and because not usefull comments are basically bug/email spam. [https://bugzilla.mozilla.org/show_bug.cgi?id=728831 Bug 728831] Don't expose the Firefox patch level (13.X.Y) in the UA string, only show the major version (13.X) </blockquote> This was in response to a user who wrote: <blockquote>Firefox wants to update. I have version 32.0. The new version is 32.0.1. (if you look at menu Help | About, it says I have version 32.0 with an update button for 32.0.1) <br><br> I don't trust Firefox to update itself (NEVER have), so I go to getfirefox.com which redirects me to [https://www.mozilla.org/en-US/firefox/new/?utm_source=getfirefox-com&utm_medium=referral] Where I get the message: Congrats! You’re using the latest version of Firefox.'' </blockquote>
  15. AliceWyman 4285 posts
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    P.S. See also

    • Bug 1096514 - FIrefox 33.0.3 tells me there's an update to 33.1 but the download link says I have the latest

    Description Steve Chessin 2014-11-10 11:49:29 PST 
    On that page I clicked on the download link
    https://www.mozilla.org/en-US/firefox/
    which took me to here:
    https://www.mozilla.org/en-US/firefox/new/
    which says "Congrats! You’re using the latest version of Firefox"
    

    From comment 8


    Chris More [:cmore] 2014-11-12 16:22:10 PST
    
    I agree it is a jarring experience and you are not alone. It is challenging from the web development side to provide useful information to the visitor when all we know is the major version. You can read the purposeful change by the Firefox team in bug 728831 over 2 years ago.
    
    You're right, there have been other bugs filed on this very topic. Bug 939470 is currently in the queue to be worked on.
    

    P.S. See also *[https://bugzilla.mozilla.org/show_bug.cgi?id=1096514 Bug 1096514] - FIrefox 33.0.3 tells me there's an update to 33.1 but the download link says I have the latest ----- Description Steve Chessin 2014-11-10 11:49:29 PST On that page I clicked on the download link https://www.mozilla.org/en-US/firefox/ which took me to here: https://www.mozilla.org/en-US/firefox/new/ which says "Congrats! You’re using the latest version of Firefox" From [https://bugzilla.mozilla.org/show_bug.cgi?id=1096514#c8 comment 8] ----- Chris More [:cmore] 2014-11-12 16:22:10 PST I agree it is a jarring experience and you are not alone. It is challenging from the web development side to provide useful information to the visitor when all we know is the major version. You can read the purposeful change by the Firefox team in bug 728831 over 2 years ago. You're right, there have been other bugs filed on this very topic. Bug 939470 is currently in the queue to be worked on. ----- *[https://bugzilla.mozilla.org/show_bug.cgi?id=939470 Bug 939470] - mozilla.org tells user it has up to date firefox when it doesnt
  16. AliceWyman 4285 posts
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    AliceWyman said

    OK, I made a new revision that's pending review. (Notice that mozilla.org is linkified but I think that's OK): {warning}Important: If the update didn't start, didn't complete or there was some other problem, please download and install the latest Firefox version from mozilla.org for your operating system and language. {/warning}

    I went ahead and approved it.

    ''AliceWyman [[#post-10402|said]]'' <blockquote> OK, I made a new revision that's pending review. (Notice that mozilla.org is linkified but I think that's OK): {warning}'''Important:''' If the update didn't start, didn't complete or there was some other problem, please [https://www.mozilla.org/firefox/all/ download] and install the latest Firefox version from mozilla.org for your operating system and language. {/warning} </blockquote> I went ahead and approved it.
  17. AliceWyman 4285 posts
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    I made a new revision to remove the https://www.mozilla.org/firefox/all download link and added a link to the related "Install Firefox" article.

    Starting in Firefox 41 the /all page will include two download links for Windows (Windows and Windows 64-bit) which may confuse users with 64-bit Windows. Related discussion: https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-windows/discuss/6219 [Fx41] Needs review: Update for Win64 installer ?

    I made a new revision to remove the https://www.mozilla.org/firefox/all download link and added a link to the related "Install Firefox" article. Starting in Firefox 41 the /all page will include two download links for Windows (Windows and Windows 64-bit) which may confuse users with 64-bit Windows. Related discussion: https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-windows/discuss/6219 [Fx41] Needs review: Update for Win64 installer ?