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New KB article

  • 4 Replies
  • Last reply by AliceWyman
  1. AliceWyman 4210 posts
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    New KB article ""Uninstall BitGuard to fix crashes with Firefox 25"

    These crashes also occur in Firefox 24 so I'm renaming this article by dropping "25" from the title. Ref:

    /questions/974654 Firefox 24 keeps crashing every day constantly on Windows 7 64bit
    /questions/974599 cannot start firefox
    /questions/973345  Fire Fox don't start in both normal and safe mode
    

    Related bug:

    New KB article ""Uninstall BitGuard to fix crashes with Firefox 25" These crashes also occur in Firefox 24 so I'm renaming this article by dropping "25" from the title. Ref: [/questions/974654] Firefox 24 keeps crashing every day constantly on Windows 7 64bit [/questions/974599] cannot start firefox [/questions/973345] Fire Fox don't start in both normal and safe mode Related bug: *[https://bugzilla.mozilla.org/show_bug.cgi?id=925459 Bug 925459] - crashes related to bitguard.dll
  2. AliceWyman 4210 posts
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    I've edited this article to also cover Firefox 24 crashes.

    I've edited this article to also cover Firefox 24 crashes.
  3. AliceWyman 4210 posts
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    I tried editing this article twice before but the revisions are disappearing:

    Maybe the third time will be the charm?

    P.S: All three revisions are now showing up so I deleted 49120 and 49122.

    Also, there's a related bug report that links to this article:

    I tried editing this article twice before but the revisions are disappearing: *[/kb/uninstall-bitguard-fix-crashes-firefox/revision/49119] *<s>[/kb/uninstall-bitguard-fix-crashes-firefox/revision/49120]</s> <s>Maybe the third time will be the charm?</s> *<s>[/kb/uninstall-bitguard-fix-crashes-firefox/revision/49122]</s> P.S: All three revisions are now showing up so I deleted 49120 and 49122. Also, there's a related bug report that links to this article: *[https://bugzilla.mozilla.org/show_bug.cgi?id=931907 Bug 931907 - Email users with crashes in bitguard]
    Modified by AliceWyman on
  4. Michael Verdi 1755 posts
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    Thanks Alice!

    Thanks Alice!
  5. AliceWyman 4210 posts
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    You're welcome, Michael.

    I also edited the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

    You're welcome, Michael. I also edited the [[Firefox crashes]] article.