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Best name for this article

  • 7 Replies
  • Last reply by AliceWyman
  1. Chris Ilias 2062 posts
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    This article was created with the title How to troubleshoot time related errors on secure websites, which I don't think users will find. Looking at the patch to bug 712612, it added the text A secure connection to <span id='wrongSystemTime_URL'/> isn’t possible because your clock appears to show the wrong time.

    Can anyone confirm that the text above is what the user first sees? If so, I think that content should be in the article title (e.g. A secure connection isn’t possible because your clock appears to show the wrong time - How to fix).

    This article was created with the title ''How to troubleshoot time related errors on secure websites'', which I don't think users will find. Looking at the patch to [https://bugzilla.mozilla.org/show_bug.cgi?id=712612 bug 712612], it added the text <code>A secure connection to &lt;span id='wrongSystemTime_URL'/&gt; isn’t possible because your clock appears to show the wrong time.</code> Can anyone confirm that the text above is what the user first sees? If so, I think that content should be in the article title (e.g. ''A secure connection isn’t possible because your clock appears to show the wrong time - How to fix'').
  2. philipp 1086 posts
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    hi, this error text would only be a sub-category of what i had in mind that this article deals with. it should cover all the error codes that are mentioned in the article & ideally one day it would be linked directly from the "learn more" link on such error pages. there will be cases where a user's clock is way off (that's when A secure connection isn’t possible because your clock appears to show the wrong time is shown), when it is off a little bit (a few hours difference or a wrong timezone are enough to cause persistent timing-related ocsp errors on some websites), or when a user clock is right but the certificate is expired/not yet valid.

    hi, this error text would only be a sub-category of what i had in mind that this article deals with. it should cover all the error codes that are mentioned in the article & ideally one day it would be linked directly from the "learn more" link on such error pages. there will be cases where a user's clock is way off (that's when ''A secure connection isn’t possible because your clock appears to show the wrong time'' is shown), when it is off a little bit (a few hours difference or a wrong timezone are enough to cause persistent timing-related ocsp errors on some websites), or when a user clock is right but the certificate is expired/not yet valid.
  3. Chris Ilias 2062 posts
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    When a user experiences this, what are the search terms he/she is most likely to enter when looking to fix it?

    When a user experiences this, what are the search terms he/she is most likely to enter when looking to fix it?
  4. philipp 1086 posts
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    this is what users see: https://expired.badssl.com/

    so upfront they are greeted with a rather generic error message and i'd suppose they'd search for "Your connection is not secure", which isn't particularily helpful because that covers a whole range of issues.

    that's why i wanted to spin off articles for common error codes (like How to troubleshoot security error codes on secure websites) and the article at hand as well, which can now easily be linked directly from the "more information" section on a particular error page (bug 1242886 for example) - so users end up on the right troubleshooting steps for the issue at hand automatically. so imho the article name doesn't have to be optimized for search, but i'm surely open for suggestions to improve the title...

    this is what users see: https://expired.badssl.com/ so upfront they are greeted with a rather generic error message and i'd suppose they'd search for "Your connection is not secure", which isn't particularily helpful because that covers a whole range of issues. that's why i wanted to spin off articles for common error codes (like [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]]) and the article at hand as well, which can now easily be linked directly from the "more information" section on a particular error page ([https://bugzilla.mozilla.org/show_bug.cgi?id=1242886 bug 1242886] for example) - so users end up on the right troubleshooting steps for the issue at hand automatically. so imho the article name doesn't have to be optimized for search, but i'm surely open for suggestions to improve the title...
    Modified by philipp on
  5. Chris Ilias 2062 posts
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    I can't seem to reproduce the error page with the text "A secure connection to isn’t possible because your clock appears to show the wrong time." I think putting the error code in the title might be a better way to go. What do you think about having 6 separate articles?

    I can't seem to reproduce the error page with the text "A secure connection to isn’t possible because your clock appears to show the wrong time." I think putting the error code in the title might be a better way to go. What do you think about having 6 separate articles?
  6. AliceWyman 5126 posts
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    Chris Ilias said

    I can't seem to reproduce the error page with the text "A secure connection to isn’t possible because your clock appears to show the wrong time." I think putting the error code in the title might be a better way to go. What do you think about having 6 separate articles?

    Here are the six error messages mentioned in this article:

    SEC_ERROR_EXPIRED_CERTIFICATE SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE SEC_ERROR_OCSP_FUTURE_RESPONSE SEC_ERROR_OCSP_OLD_RESPONSE MOZILLA_PKIX_ERROR_NOT_YET_VALID_CERTIFICATE MOZILLA_PKIX_ERROR_NOT_YET_VALID_ISSUER_CERTIFICATE

    As I understand from the above discussion, the idea is to link to this article from each of those six error messages. Is that right, philipp?

    In that case, I think we should review and approve this new article.

    As for improving the title, maybe something like this? Troubleshoot errors on secure sites related to issues such as an incorrect system clock or certificate date

    ''Chris Ilias [[#post-13735|said]]'' <blockquote> I can't seem to reproduce the error page with the text "A secure connection to isn’t possible because your clock appears to show the wrong time." I think putting the error code in the title might be a better way to go. What do you think about having 6 separate articles? </blockquote> Here are the six error messages mentioned in this article: SEC_ERROR_EXPIRED_CERTIFICATE SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE SEC_ERROR_OCSP_FUTURE_RESPONSE SEC_ERROR_OCSP_OLD_RESPONSE MOZILLA_PKIX_ERROR_NOT_YET_VALID_CERTIFICATE MOZILLA_PKIX_ERROR_NOT_YET_VALID_ISSUER_CERTIFICATE As I understand from the above discussion, the idea is to link to this article from ''each'' of those six error messages. Is that right, philipp? In that case, I think we should review and approve this new article. As for improving the title, maybe something like this? '''Troubleshoot errors on secure sites related to issues such as an incorrect system clock or certificate date'''
  7. philipp 1086 posts
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    sorry for the delay in replying, i didn't receive notifications for the discussion (bug about this is still unfixed).

    yes alice you're exactly right. therefore i think it is not necessary to particularly optimize the title for search or even to split this up into six different articles, which would be a nightmare to maintain.

    once the article is live i will file a new bug about getting it linked directly from the "more info" section of the mentioned error messages.

    sorry for the delay in replying, i didn't receive notifications for the discussion (bug about this is still unfixed). yes alice you're exactly right. therefore i think it is not necessary to particularly optimize the title for search or even to split this up into six different articles, which would be a nightmare to maintain. once the article is live i will file a new bug about getting it linked directly from the "more info" section of the mentioned error messages.
  8. AliceWyman 5126 posts
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    I approved the article as ready to localize.

    I approved the article as ready to localize.