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Start the safe mode when Firefox cannot start normally

  • 2 Replies
  • Last reply by AliceWyman
  1. Underpass 725 posts
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    Hello,

    One user in the Italian forum had problem with Firefox after having installed Windows 10: the window is completely black, with no menu or option visible.

    I suggested to start in safe mode but I didn't remember that this article doesn't show how to start in safe mode with the command

    firefox -safe-mode

    I think that it's important to restore these instructions.


    edit: the user has solved the problem. I think this might turn useful to know, now that many users will probably upgrade to Windows 10.

    Hello, One user in the Italian forum had problem with Firefox after having installed Windows 10: the window is completely black, with no menu or option visible. I suggested to start in safe mode but I didn't remember that this article doesn't show how to start in safe mode with the command <code>firefox -safe-mode</code> I think that it's important to restore these instructions. edit: the user has solved the problem. I think this might turn useful to know, now that many users will probably upgrade to Windows 10.
    Modified by Underpass on
  2. John99 3665 posts
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    + Sounds a good idea to me. The note is still present in Linux versions. Linux does not have the Shift option. (Option option on Macs)

    I know we always make easy methods prominent but we still need this method to be documented, although it must be very rare that installing or changing Firefox could affect the Computers Desktop.


    Not sure I can see this sort of issue reported recently in en-US

    + Sounds a good idea to me. The note is still present in Linux versions. Linux does not have the ''Shift'' option. (''Option'' option on Macs) I know we always make easy methods prominent but we still need this method to be documented, although it must be very rare that installing or changing Firefox could affect the Computers Desktop. ------ Not sure I can see this sort of issue reported recently in en-US * [https://support.mozilla.org/en-US/search/advanced?q=black+%2Bscreen&num_voted=0&num_votes=&asked_by=&answered_by=&q_tags=&created=2&created_date=07%2F28%2F2015&updated=0&updated_date=&sortby=1&a=1&w=2 search black screen from 29/8] ** A Mac user had the .dmg installer attempting to display instead of save <br /> ''When I try to down load Firefox to my mac all I get is a black page and no way to get to support.'' [/questions/1075431]
  3. AliceWyman 5146 posts
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    Underpass said

    I suggested to start in safe mode but I didn't remember that this article doesn't show how to start in safe mode with the command firefox -safe-mode I think that it's important to restore these instructions.

    MozillaZine's article has those instructions. See:

    http://kb.mozillazine.org/Safe_Mode#Starting_Safe_Mode

    ''Underpass [[#post-12267|said]]'' <blockquote> I suggested to start in safe mode but I didn't remember that this article doesn't show how to start in safe mode with the command <code>firefox -safe-mode</code> I think that it's important to restore these instructions. </blockquote> MozillaZine's article has those instructions. See: http://kb.mozillazine.org/Safe_Mode#Starting_Safe_Mode