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Adding step: Create a new Firefox profile

  • 2 Replies
  • Last reply by AliceWyman
  1. AliceWyman 5113 posts
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    Creating a new Firefox profile is a common troubleshooting step and fixes issues that a Reset/Refresh doesn't, such as a corrupt places.sqlite file. See https://bugzilla.mozilla.org/show_bug.cgi?id=1180419 and http://forums.mozillazine.org/viewtopic.php?f=38&t=2944871

    Creating a new Firefox profile is a common troubleshooting step and fixes issues that a Reset/Refresh doesn't, such as a corrupt places.sqlite file. See https://bugzilla.mozilla.org/show_bug.cgi?id=1180419 and http://forums.mozillazine.org/viewtopic.php?f=38&t=2944871
  2. John99 3665 posts
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    I like the revision. I think we sometimes over promote use of Reset|Refresh, and could easily forget a new additional profile may in some circumstances be very useful.

    It helps in few scenarios. Another is:

    Some users will have very many session tabs open. Reset/Refresh preserves them; quite rightly for most users; but that may cause performance etc. problems and the user will not wish to manually review and close all those tabs.
    Using a new additional profile allows progress to be made with troubleshooting, without disrupting day to day browsing.


    It is probably against Mozilla long term policy to encourage use of multiple profiles through the profile manager, although it is documented for Thunderbird, and we do have alternative methods if necessary.

    • T.bird Using Multiple Profiles
    • The10+ year old Bug 214675 - Remove Profile Manager UI
      • The lack of support for the standlone possibly indicates no one is going to remove the built in profile manager any time soon.
        (#c109}
        > b) an external program by Griffin that has been ruined (false error message) by the resolution of an
        > other bug and is no more supported/updated,
        I'd love to find a community owner for this; if anyone is interested, please contact me.
    I like the revision. I think we sometimes over promote use of Reset|Refresh, and could easily forget a new additional profile may in some circumstances be very useful. It helps in few scenarios. Another is: Some users will have very many '''session tabs''' open. Reset/Refresh preserves them; quite rightly for most users; but that may cause performance etc. problems and the user will not wish to manually review and close all those tabs.<br />Using a new additional profile allows progress to be made with troubleshooting, without disrupting day to day browsing. ------- It is probably against Mozilla long term policy to encourage use of multiple profiles through the profile manager, although it is documented for Thunderbird, and we do have alternative methods if necessary. * T.bird [[Using Multiple Profiles]] * The10+ year old [https://bugzilla.mozilla.org/show_bug.cgi?id=214675 Bug 214675 - Remove Profile Manager UI] ** The lack of support for the standlone possibly indicates no one is going to remove the built in profile manager any time soon. <blockquote>([https://bugzilla.mozilla.org/show_bug.cgi?id=214675#c109 #c109]} <blockquote>> b) an external program by Griffin that has been ruined (false error message) by the resolution of an <br /> > other bug and is no more supported/updated, </blockquote>I'd love to find a community owner for this; if anyone is interested, please contact me. </blockquote>
  3. AliceWyman 5113 posts
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    Thanks, John.

    I thought about placing the step to create a new Firefox profile ahead of the Refresh step but decided to put it last was the more conservative approach.

    A "Refresh" is easier than creating a new profile for most people and it saves essential information. Restoring old Firefox data is harder, though, and some issues aren't fixed if the files that the Refresh saves are the problem.

    Creating a new profile will fix more problems and you can easily switch back to the old profile... but some users might not realize that. It's upsetting to "average" users who have never used multiple profiles, when everything is reset to defaults and all data is "gone".

    Thanks, John. I thought about placing the step to create a new Firefox profile ahead of the Refresh step but decided to put it last was the more conservative approach. A "Refresh" is easier than creating a new profile for most people and it saves essential information. Restoring old Firefox data is harder, though, and some issues aren't fixed if the files that the Refresh saves are the problem. Creating a new profile will fix more problems and you can easily switch back to the old profile... but some users might not realize that. It's upsetting to "average" users who have never used multiple profiles, when everything is reset to defaults and all data is "gone".