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[Approved] Uninstall by removing the installation folder, add "Program Files (x86)" path for 64-bit Windows (was: Improve helpfulness)

  • 8 Replies
  • Last reply by Chris Ilias
  1. AliceWyman 5061 posts
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    This article is one of the top twenty troubleshooting articles but is considered "failing", with a helpfulness rating of less than 50%.

    See the related discussion:
    /forums/knowledge-base-articles/707113 Focus on troubleshooting

    P.S. When updating, need to include the default Firefox program path for 64-bit Windows in the section about reinstalling Firefox:
    C:\Program Files (x86)\Mozilla Firefox

    This article is one of the top twenty troubleshooting articles but is considered "failing", with a helpfulness rating of less than 50%. See the related discussion:<br> [/forums/knowledge-base-articles/707113] Focus on troubleshooting P.S. When updating, need to include the default Firefox program path for 64-bit Windows in the section about reinstalling Firefox:<br> ''C:\Program Files (x86)\Mozilla Firefox''
    Modified by AliceWyman on
  2. Michael Verdi 1755 posts
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    This article was re-written in February and March and it didn't really improve the helpfulness rating. My theory is on that is that troubleshooting in general and in Firefox specifically is a real pain. The only thing I see that we can do to this article is remove one step from the clean install process. You don't have to run the uninstaller. If you just delete the install directory you will be in the same place according to Rob Strong the Fx engineer that works on the installer/uninstaller. I'll make that change.

    This article was re-written in February and March and it didn't really improve the helpfulness rating. My theory is on that is that troubleshooting in general and in Firefox specifically is a real pain. The only thing I see that we can do to this article is remove one step from the clean install process. You don't have to run the uninstaller. If you just delete the install directory you will be in the same place according to Rob Strong the Fx engineer that works on the installer/uninstaller. I'll make that change.
  3. scoobidiver 1275 posts
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    I've two comments:

    I've two comments: * The 64-bit folder path change is missing. * Which official download site is the right one: www.mozilla.com or getfirefox.com?
  4. Michael Verdi 1755 posts
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    scoobidiver said

    I've two comments:

    What is the 64-bit folder path change?

    I guess mozilla.com is good for now. getfirefox.com redirects to mozilla.com. It's going to change soon to mozilla.org or mozilla.org/firefox though.

    ''scoobidiver [[#post-3237|said]]'' <blockquote> I've two comments: * The 64-bit folder path change is missing. * Which official download site is the right one: www.mozilla.com or getfirefox.com? </blockquote> What is the 64-bit folder path change? I guess mozilla.com is good for now. getfirefox.com redirects to mozilla.com. It's going to change soon to mozilla.org or mozilla.org/firefox though.
    Modified by Michael Verdi on
  5. scoobidiver 1275 posts
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    Verdi said

    What is the 64-bit folder path change?

    See Alice's post.

    I guess mozilla.com is good for now. getfirefox.com redirects to mozilla.com.

    You refer to the both on Linux, you must choose one.

    ''Verdi [[#post-3241|said]]'' <blockquote> What is the 64-bit folder path change? </blockquote> See [/en-US/kb/Basic%20Troubleshooting/discuss/1653#post-3105 Alice's post]. <blockquote> I guess mozilla.com is good for now. getfirefox.com redirects to mozilla.com. </blockquote> You refer to the both on Linux, you must choose one.
  6. Michael Verdi 1755 posts
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    Ah - got it. I made a new revision with the changes.

    Ah - got it. I made a new revision with the changes.
  7. Chris Ilias 2029 posts
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    The download location will change soon. Originally, it was www.mozilla.org/products/firefox/ , then mozilla.com/firefox (and maybe a change to mozilla.com), and soon it will be www.mozilla.org/firefox/ . getfirefox.com has always worked through all the changes, and as far as I know there are no plans to discontinue it. That's why getfirefox.com is used throughout the KB.

    This is really a decision that should come from the marketing team. Now that Mozilla owns firefox.com, that is the download URL we've seen on Firefox marketing material, so I suspect they would want us to change it to firefox.com.

    So;

    • we should use getfirefox.com for now
    • we should ask marketing if we should change the URL, and if they say yes, we need to systematically go through the KB for download links.
    The download location will change soon. Originally, it was www.mozilla.org/products/firefox/ , then mozilla.com/firefox (and maybe a change to mozilla.com), and soon it will be www.mozilla.org/firefox/ . getfirefox.com has always worked through all the changes, and as far as I know there are no plans to discontinue it. That's why getfirefox.com is used [[Installing Firefox|throughout the KB]]. This is really a decision that should come from the marketing team. Now that Mozilla owns firefox.com, that is the download URL we've seen on Firefox marketing material, so I suspect they would want us to change it to firefox.com. So; * we should use getfirefox.com for now * we should ask marketing if we should change the URL, and if they say yes, we need to systematically go through the KB for download links.
  8. scoobidiver 1275 posts
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    Chris_Ilias said

    we should use getfirefox.com for now

    That won't work in articles where it is said: "Make sure you downloaded Firefox from" as in How do I prevent malware from being installed?.

    ''Chris_Ilias [[#post-3335|said]]'' <blockquote> we should use getfirefox.com for now </blockquote> That won't work in articles where it is said: "Make sure you downloaded Firefox from" as in [[Is my Firefox problem a result of malware#w_how-do-i-prevent-malware-from-being-installed|How do I prevent malware from being installed?]].
  9. Chris Ilias 2029 posts
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    [https://support.mozilla.com/en-US/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20malware/revision/689 Sure it does] :)