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Issues with DOM storage and cookies

  • 2 Replies
  • Last reply by Underpass
  1. Underpass 713 posts
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    Hello,

    With my "production" profile I found that I couldn't display nor use the about:accounts page. After the "Start" screen of Firefox Sync, the only thing I could view was a white rectangle on a grey page. On new profiles the error did not occur.

    It took nearly two days to figure out what was happening: the problem was the preference

    dom.storage.enabled

    that I changed to false some time ago. I had to reset all my changed preferences to find it out.

    Moreover: to use it you have to enable cookies for the domain firefox.com. In my profile, all cookies are disabled except those I explicitly allow. And, again, it took me some time to figure out the problem.


    Can someone make the same tests? Do you find this information worth to be taken into account for a "Troubleshooting" section of the article?

    I will wait for an answer, thanks.

    Hello, With my "production" profile I found that I couldn't display nor use the about:accounts page. After the "Start" screen of Firefox Sync, the only thing I could view was a white rectangle on a grey page. On new profiles the error did not occur. It took nearly two days to figure out what was happening: the problem was the preference '''dom.storage.enabled''' that I changed to '''false''' some time ago. I had to reset all my changed preferences to find it out. Moreover: to use it you have to enable cookies for the domain '''firefox.com'''. In my profile, all cookies are disabled except those I explicitly allow. And, again, it took me some time to figure out the problem. Can someone make the same tests? Do you find this information worth to be taken into account for a "Troubleshooting" section of the article? I will wait for an answer, thanks.
  2. Michael Verdi 1755 posts
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    This is good to know. It sounds like this problem occurred after disconnecting old sync. Is that right? If so, maybe this info is better in How do I set up Sync on my computer? Seems that resetting Firefox would fix the issue.

    This is good to know. It sounds like this problem occurred after disconnecting old sync. Is that right? If so, maybe this info is better in [[How do I set up Firefox Sync?]] Seems that resetting Firefox would fix the issue.
  3. Underpass 713 posts
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    It sounds like this problem occurred after disconnecting old sync. Is that right?

    Thanks for the answer. No, I've never used Sync before (it is a not a feature I need) and I created a "fresh" Firefox account.

    I was wondering if a bug would be needed for this issue. I mean: maybe the browser could warn the user that cookies and DOM storage are not enabled.

    <blockquote> It sounds like this problem occurred after disconnecting old sync. Is that right?</blockquote> Thanks for the answer. No, I've never used Sync before (it is a not a feature I need) and I created a "fresh" Firefox account. I was wondering if a bug would be needed for this issue. I mean: maybe the browser could warn the user that cookies and DOM storage are not enabled.