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Renaming this article

  • 15 Replies
  • Last reply by AliceWyman
  1. AliceWyman 4956 posts
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    The current title is "Reset Firefox – easily fix most problems". Since "Reset" will become "Refresh" in Firefox 35, the obvious choice would be: Refresh Firefox – easily fix most problems

    Alternatively, we could rename this article to something that would apply to all Firefox versions by not using "Refresh" or "Reset" ... maybe: Restore Firefox to its default state Automatically repair Firefox  ? Use the automatic repair tool to fix Firefox problems  ?

    "Restore Firefox to its default state" is probably too "scary" and no longer describes the feature which deletes less and less in future versions. See Bug 1027884 - We need a more appropriate name for "Reset Firefox"


    Verdi [:verdi] 2014-06-19 15:14:33 PDT
    
    The word "reset" was chosen when we first launched this feature and it did indeed reset and delete many things. Over time we've kept the repair ability of the feature while saving more and more of your critical information. We want to make this option discoverable for users and now need a name that is less scary, more appropriate and helps users choose the right time to use it.
    <snip>
    For reference IE, Chrome and Safari all call it reset but their versions are somewhat more destructive. 
    <snip>
    We also plan to have it deactivate and save your add-ons and their data instead of deleting them (Bug 1017919). 
    
    Verdi [:verdi] 2014-08-06 13:03:41 PDT
    
    Thanks Matej! Refresh has grown on me. I also like Repair. 
    

    I'd still like something without "easily fix most problems" in the title. People get angry when they use the feature and it doesn't fix their problems, and they end up with no extensions, Applications settings (mimeTypes.rdf) and preferences (prefs.js) are reset to defaults, etc. The process is easy but it may not fix MOST problems.

    The current title is "Reset Firefox – easily fix most problems". Since "Reset" will become "Refresh" in Firefox 35, the obvious choice would be: '''Refresh Firefox – easily fix most problems''' Alternatively, we could rename this article to something that would apply to all Firefox versions by not using "Refresh" or "Reset" ... maybe: <s>'''Restore Firefox to its default state'''</s> '''Automatically repair Firefox''' ? '''Use the automatic repair tool to fix Firefox problems''' ? "Restore Firefox to its default state" is probably too "scary" and no longer describes the feature which deletes less and less in future versions. See ''[https://bugzilla.mozilla.org/show_bug.cgi?id=1027884 Bug 1027884] - We need a more appropriate name for "Reset Firefox"'' ----- Verdi [:verdi] 2014-06-19 15:14:33 PDT The word "reset" was chosen when we first launched this feature and it did indeed reset and delete many things. Over time we've kept the repair ability of the feature while saving more and more of your critical information. We want to make this option discoverable for users and now need a name that is less scary, more appropriate and helps users choose the right time to use it. <snip> For reference IE, Chrome and Safari all call it reset but their versions are somewhat more destructive. <snip> We also plan to have it deactivate and save your add-ons and their data instead of deleting them ([https://bugzilla.mozilla.org/show_bug.cgi?id=1017919 Bug 1017919]). Verdi [:verdi] 2014-08-06 13:03:41 PDT Thanks Matej! Refresh has grown on me. I also like Repair. ----- I'd still like something without "easily fix most problems" in the title. People get angry when they use the feature and it doesn't fix their problems, and they end up with no extensions, Applications settings (mimeTypes.rdf) and preferences (prefs.js) are reset to defaults, etc. The process is easy but it may not fix MOST problems.
    Modified by AliceWyman on
  2. AliceWyman 4956 posts
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    Here's the "What links here" list for this article. <snip> we may want to go back and update the links in the above articles with the new title, <snip>

    Update: I'll edit those articles (except for the redirect and archived articles) to change the links to the renamed article.

    Here's the "[/en-US/kb/reset-firefox-easily-fix-most-problems/links What links here" list] for this article. <snip> we may want to go back and update the links in the above articles with the new title, <snip> '''Update: ''' I'll edit those articles (except for the redirect and archived articles) to change the links to the renamed article.
    Modified by AliceWyman on
  3. Joni 326 posts
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    I have a concern with including "Refresh" in the title. Out of context, "refresh" could be interpreted as "reload" (as in reloading web pages).

    It's okay to use the term in the actual article body, but I'd hesitate to use in a title. Perhaps this can be solved if we add more context in the search summary.

    I don't have a solution yet, but I think one of your proposals ("repair") could work. I'll do more keyword research and post back soon. Also, I agree with you on removing "...fix most problems".

    I have a concern with including "Refresh" in the title. Out of context, "refresh" could be interpreted as "reload" (as in reloading web pages). It's okay to use the term in the actual article body, but I'd hesitate to use in a title. Perhaps this can be solved if we add more context in the search summary. I don't have a solution yet, but I think one of your proposals ("repair") could work. I'll do more keyword research and post back soon. Also, I agree with you on removing "...fix most problems".
  4. AliceWyman 4956 posts
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    Thanks Joni.

    This article is still pending review for Firefox 35 changes. I see you reverted made a number of edits to my last change to /kb/templateresetsteps - WHY ?!The template no longer works now.

    /kb/templateresetsteps/compare?locale=en-US&to=85733&from=8...

    In your last revision, /kb/templateresetsteps/revision/85733 nothing shows for fx35 except the Refresh button.

    For fx34, it says "Click the Refresh button in the upper-right corner of the Troubleshooting Information page".

    Thanks Joni. This article is still pending review for Firefox 35 changes. I see you <s>reverted</s> <sub>made a number of edits to</sub> my last change to [/kb/templateresetsteps] - <s>WHY ?!</s>The template no longer works now. [/kb/templateresetsteps/compare?locale=en-US&to=85733&from=84948] In your last revision, [/kb/templateresetsteps/revision/85733] nothing shows for fx35 except the Refresh button. For fx34, it says "Click the Refresh button in the upper-right corner of the Troubleshooting Information page".
    Modified by AliceWyman on
  5. AliceWyman 4956 posts
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    AliceWyman said

    In your last revision, /kb/templateresetsteps/revision/85733 nothing shows for fx35 except the Refresh button.

    For fx34, it says "Click the Refresh button in the upper-right corner of the Troubleshooting Information page".

    Ah, I see why you did that: https://support.mozilla.org/forums/knowledge-base-articles/710972

    I still made a new revision to change {button Refresh} to {button Reset} for fx34

    ''AliceWyman [[#post-10953|said]]'' <blockquote> In your last revision, [/kb/templateresetsteps/revision/85733] nothing shows for fx35 except the Refresh button. <br><br> For fx34, it says "Click the Refresh button in the upper-right corner of the Troubleshooting Information page". </blockquote> Ah, I see why you did that: https://support.mozilla.org/forums/knowledge-base-articles/710972 I still made a new revision to change {button Refresh} to {button Reset} for fx34
  6. Joni 326 posts
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    Sorry, Alice! I was really slow in posting this explanation: https://support.mozilla.org/en-US/kb/templateresetsteps/discuss/5823

    Thanks for fixing fx34 in the article.

    Sorry, Alice! I was really slow in posting this explanation: https://support.mozilla.org/en-US/kb/templateresetsteps/discuss/5823 Thanks for fixing fx34 in the article.
  7. Joni 326 posts
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    I looked at search data for "reset", "restore", "repair", "refresh" and "fix". Reset is still the most overwhelmingly popular search term, followed by restore. Refresh, as I thought, has more to do with searches like "where is the refresh button?"

    With that said, I think we should still use “Refresh Firefox” in the title to help promote and rebrand the “Reset” feature. As Alice noted, "reset" isn't really accurate anyway. Here are some title suggestions:

    • Refresh Firefox - reset add-ons and settings (my top choice because it still attracts “reset” searches while promoting the new name)
    • Reset add-ons and settings in Firefox
    • Firefox repair - fix problems caused by add-ons and settings
    • Repair Firefox - reset add-ons and settings

    We should also write a more descriptive search summary: “The Refresh feature repairs Firefox by resetting problematic add-ons and extensions without removing your bookmarks, passwords and other essential information."

    For users on older versions, we should put a conditional note saying that Firefox has a new, improved feature called “Refresh Firefox” and encourage them to update.

    What does everyone think? Any issues I'm not seeing?

    I looked at [https://docs.google.com/spreadsheets/d/1Rl2h_4EWaprqpF7fkjJPTsJ3PTn3YzLEmkFGiOhqjDw/edit?usp=sharing search data] for "reset", "restore", "repair", "refresh" and "fix". Reset is still the most overwhelmingly popular search term, followed by restore. Refresh, as I thought, has more to do with searches like "where is the refresh button?" With that said, I think we should still use “Refresh Firefox” in the title to help promote and rebrand the “Reset” feature. As Alice noted, "reset" isn't really accurate anyway. Here are some title suggestions: *Refresh Firefox - reset add-ons and settings (my top choice because it still attracts “reset” searches while promoting the new name) *Reset add-ons and settings in Firefox *Firefox repair - fix problems caused by add-ons and settings *Repair Firefox - reset add-ons and settings We should also write a more descriptive search summary: “The Refresh feature repairs Firefox by resetting problematic add-ons and extensions without removing your bookmarks, passwords and other essential information." For users on older versions, we should put a conditional note saying that Firefox has a new, improved feature called “Refresh Firefox” and encourage them to update. What does everyone think? Any issues I'm not seeing?
  8. AliceWyman 4956 posts
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    I also like Refresh Firefox - reset add-ons and settings

    I also like '''Refresh Firefox - reset add-ons and settings'''
  9. Joni 326 posts
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    Let's change it when fx 35 gets to general release. I'm traveling that week, but I plan to make these changes when I get back online on the 19th (if nobody has made them by then).

    Let's change it when fx 35 gets to general release. I'm traveling that week, but I plan to make these changes when I get back online on the 19th (if nobody has made them by then).
  10. AliceWyman 4956 posts
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    I noticed this revision was approved today, but nothing has been changed in this article and the title is still the same, "Reset Firefox – easily fix most problems"


    Revision Information

       Revision id: 87480
       Created: Jan 16, 2015 8:47:38 AM
       Creator: vesper
       Comment: with Fx 35 live, updating according to https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems/discuss/5794
       Reviewed: Yes
       Reviewed: Jan 16, 2015 8:51:57 AM
       Reviewed by: vesper
       Is approved? Yes
       Is current revision? Yes
       Ready for localization: Yes
       Readied for localization: Jan 16, 2015 8:51:57 AM
       Readied for localization by: vesper 
    

    In any case, its time to rename this article but there's no big rush. We can wait for Joni.

    I noticed [/en-US/kb/reset-firefox-easily-fix-most-problems/revision/87480 this revision] was approved today, but nothing has been changed in this article and the title is still the same, "Reset Firefox – easily fix most problems" ----- Revision Information Revision id: 87480 Created: Jan 16, 2015 8:47:38 AM Creator: vesper Comment: with Fx 35 live, updating according to https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems/discuss/5794 Reviewed: Yes Reviewed: Jan 16, 2015 8:51:57 AM Reviewed by: vesper Is approved? Yes Is current revision? Yes Ready for localization: Yes Readied for localization: Jan 16, 2015 8:51:57 AM Readied for localization by: vesper ----- In any case, its time to rename this article but there's no big rush. We can wait for Joni.
  11. John99 3665 posts
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    It may also be worth adding "tune up" as a keyword beause that is the description used on /products/firefox

    It may also be worth adding "tune up" as a keyword beause that is the description used on [/products/firefox]
  12. AliceWyman 4956 posts
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    John99 said

    It may also be worth adding "tune up" as a keyword beause that is the description used on /products/firefox

    Yes, we can add keywords or else update the search summary to add "tune up" and "repair".

    Refresh Firefox - reset add-ons and settings is Joni's suggestion for renaming this article. The current summary is:

    Fix problems like slowness, crashing, unwanted toolbars, search hijacking and more by restoring Firefox to default settings while saving your important data. 
    

    We can change the summary to something like this:

    Repair or tune up Firefox by restoring it to default settings while saving essential data. This can fix slowness, crashing, search hijacking and other problems.
    
    ''John99 [[#post-11120|said]]'' <blockquote> It may also be worth adding "tune up" as a keyword beause that is the description used on [/products/firefox] </blockquote> Yes, we can add keywords or else update the search summary to add "tune up" and "repair". '''Refresh Firefox - reset add-ons and settings''' is Joni's suggestion for renaming this article. The current summary is: Fix problems like slowness, crashing, unwanted toolbars, search hijacking and more by restoring Firefox to default settings while saving your important data. We can change the summary to something like this: Repair or tune up Firefox by restoring it to default settings while saving essential data. This can fix slowness, crashing, search hijacking and other problems.
  13. AliceWyman 4956 posts
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    AliceWyman said

    We can change the summary to something like this: Repair or tune up Firefox by restoring it to default settings while saving essential data. This can fix slowness, crashing, search hijacking and other problems.

    Done!

    ''AliceWyman [[#post-11127|said]]'' <blockquote> We can change the summary to something like this: Repair or tune up Firefox by restoring it to default settings while saving essential data. This can fix slowness, crashing, search hijacking and other problems. </blockquote> Done!
  14. Joni 326 posts
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    The new search summary looks great. Thanks for writing it.

    I've renamed the article now. I'll see if we get any user complaints or confusion.

    The new search summary looks great. Thanks for writing it. I've renamed the article now. I'll see if we get any user complaints or confusion.
  15. AliceWyman 4956 posts
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    Thanks, Joni. Welcome back!

    Thanks, Joni. Welcome back!
  16. AliceWyman 4956 posts
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    There seems to be an issue with the basic SuMo search. I wan't able to find this article searching on "Reset Firefox". I made a minor edit to add keywords, then reverted my last edit. I think the problem was adding "Firefox" to the search box. Related search bug: https://bugzilla.mozilla.org/show_bug.cgi?id=738789

    Using just "Reset" brings up this article just fine.

    There seems to be an issue with the basic SuMo search. I wan't able to find this article searching on "Reset Firefox". I made a minor edit to add keywords, then reverted my last edit. I think the problem was adding "Firefox" to the search box. Related search bug: https://bugzilla.mozilla.org/show_bug.cgi?id=738789 Using just "Reset" brings up this article just fine.