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Information needed on missing Reset Firefox feature on the Troubleshooting Information page?

  • 2 Replies
  • Last reply by AliceWyman
  1. AliceWyman 4948 posts
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    The Troubleshooting Information page may be missing the "Reset Firefox" option in some cases (e.g., when using a non-default profile) and the-edmeister asked whether this should be added to the article. See this thread for more information:

    The Troubleshooting Information page may be missing the "Reset Firefox" option in some cases (e.g., when using a non-default profile) and the-edmeister asked whether this should be added to the article. See this thread for more information: *https://support.mozilla.org/forums/knowledge-base-articles/708530
  2. Michael Verdi 1755 posts
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    This is an edge case and I don't think we need this in the article as it will just add complexity for no real benefit. That's the only instance of the problem I can find on the forum. In that case the user is using an unsupported version of Firefox.

    This is an edge case and I don't think we need this in the article as it will just add complexity for no real benefit. That's the only instance of the problem I can find on the forum. In that case the user is using an unsupported version of Firefox.
  3. AliceWyman 4948 posts
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    Thanks. Michael.

    I posted a reply to Ed in the KB article forum thread he started, here:

    Thanks. Michael. I posted a reply to Ed in the KB article forum thread he started, here: *https://support.mozilla.org/forums/knowledge-base-articles/708530?last=47977#post-47977