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Mention pop-ups from Mozilla / Survey Gizmo

  • 5 Replies
  • Last reply by AliceWyman
  1. AliceWyman 4749 posts
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    Should this article mention that the "block pop-up windows" option doesn't block Mozilla surveys and then list "Survey Gizmo" as a third-party survey provider that Mozilla employs?

    Related discussion: https://support.mozilla.org/en-US/forums/contributors/711492 Firefox and Surveys

    Should this article mention that the "block pop-up windows" option doesn't block Mozilla surveys and then list "Survey Gizmo" as a third-party survey provider that Mozilla employs? Related discussion: https://support.mozilla.org/en-US/forums/contributors/711492 Firefox and Surveys
  2. John99 3665 posts
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    I agree.

    Sounds like it is worth amending the article. From the discussion thread it seems Tyler sees this issue mentioned frequently.

    I myself notice survey requests when using new profiles, but have got used to them, but I can understand users thinking this is a malware problem.

    I agree. Sounds like it is worth amending the article. From the discussion thread it seems Tyler sees this issue mentioned frequently. I myself notice survey requests when using new profiles, but have got used to them, but I can understand users thinking this is a malware problem.
  3. AliceWyman 4749 posts
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    Thanks, John. I'm on the fence now, since Tyler's last post.

    I wrote in https://support.mozilla.org/en-US/forums/contributors/711492#post-66512

    The problem with surveys from a third-party (Survey Gismo) is that users question their legitimacy. Related discussion at DSLreports: http://www.dslreports.com/forum/r29711419-Firefox-Firefox-survey-is-it-legit If the survey looks like it came from Mozilla: * http://qsurvey.mozilla.com/s3/SUMO-Support-Forum-User-Survey (link from bug 1059327) http://qsurvey.mozilla.com/s3/cfdb14/i-100600100-662734/ (link from /questions/1064626) ... instead of a third-party: http://www.surveygizmo.com/s3/popup/1002970/46488f9ad4eb (link from /questions/1051376) I think it would be less of an issue.

    Tyler Downer replied

    Agreed that all surveys should be using the qsurvey link (which is still surveygizmo, just a custom URL). If you see any that are still not let me know.

    I think we should wait and see if there are new questions referring to Mozilla survey popups that link to URLs for surveygizmo or other non-Mozilla sites. Like Tyler posted, all Mozilla surveys should be using a qsurvey.mozilla.com link now, which is actually a surveygizmo "alias". I don't think that many users have a problem with Mozilla survey pop-ups on a Mozilla site.

    Thanks, John. I'm on the fence now, since Tyler's last post. I wrote in https://support.mozilla.org/en-US/forums/contributors/711492#post-66512 <blockquote> The problem with surveys from a third-party (Survey Gismo) is that users question their legitimacy. Related discussion at DSLreports: http://www.dslreports.com/forum/r29711419-Firefox-Firefox-survey-is-it-legit If the survey ''looks like'' it came from Mozilla: * http://qsurvey.mozilla.com/s3/SUMO-Support-Forum-User-Survey (link from [https://bugzilla.mozilla.org/show_bug.cgi?id=1059327 bug 1059327]) http://qsurvey.mozilla.com/s3/cfdb14/i-100600100-662734/ (link from [/questions/1064626]) ... instead of a third-party: http://www.surveygizmo.com/s3/popup/1002970/46488f9ad4eb (link from [/questions/1051376]) I think it would be less of an issue. </blockquote> ''Tyler Downer [https://support.mozilla.org/en-US/forums/contributors/711492#post-66517 replied]'' <blockquote> Agreed that all surveys should be using the qsurvey link (which is still surveygizmo, just a custom URL). If you see any that are still not let me know. </blockquote> I think we should wait and see if there are new questions referring to Mozilla survey popups that link to URLs for surveygizmo or other non-Mozilla sites. Like Tyler posted, all Mozilla surveys should be using a qsurvey.mozilla.com link now, which is actually a surveygizmo "alias". I don't think that many users have a problem with Mozilla survey pop-ups on a Mozilla site.
  4. John99 3665 posts
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    OK but if I just use AAQ /questions/new in Private Browsing mode I get a pop up that will open a surveygismo not qsurvey. This was today

    I will post in Tyler's thread also.

    OK but if I just use AAQ [/questions/new] in Private Browsing mode I get a pop up that will open a surveygismo not qsurvey. This was today * http://www.surveygizmo.com/s3/1717268/SUMO-Survey-candidate-collection-forum I will post in Tyler's thread also.
  5. AliceWyman 4749 posts
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    I added this new section on Mozilla surveys that's pending review:


    Mozilla surveys

    When you visit a Mozilla website, sometimes you'll see a pop-up asking you to participate in a survey. The only third-party that Mozilla ever uses for surveys is SurveyGizmo, which has been vetted by our legal and privacy teams. The Firefox pop-up blocker doesn't block these pop-ups.


    Anything else?

    I added this new section on Mozilla surveys that's pending review: ---- '''Mozilla surveys''' When you visit a Mozilla website, sometimes you'll see a pop-up asking you to participate in a survey. The only third-party that Mozilla ever uses for surveys is [http://www.surveygizmo.com/ SurveyGizmo], which has been vetted by our legal and privacy teams. The Firefox pop-up blocker doesn't block these pop-ups. ---- Anything else?
    Modified by AliceWyman on
  6. AliceWyman 4749 posts
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    John99 said

    OK but if I just use AAQ /questions/new in Private Browsing mode I get a pop up that will open a surveygismo not qsurvey. This was today I will post in Tyler's thread also.

    John99, I see you posted in https://support.mozilla.org/en-US/forums/contributors/711492#post-66551 but you didn't explain that you were testing AAQ /questions/new in Private Browsing mode and that it happened today. I think you should add that info.

    ''John99 [[#post-12386|said]]'' <blockquote> OK but if I just use AAQ [/questions/new] in Private Browsing mode I get a pop up that will open a surveygismo not qsurvey. This was today * http://www.surveygizmo.com/s3/1717268/SUMO-Survey-candidate-collection-forum I will post in Tyler's thread also. </blockquote> John99, I see you posted in https://support.mozilla.org/en-US/forums/contributors/711492#post-66551 but you didn't explain that you were testing AAQ [/questions/new] in Private Browsing mode and that it happened today. I think you should add that info.