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[Done] Add an intro about how to delete the Babylon Toolbar

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  • Last reply by Ibai
  1. Ibai 301 posts
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    Based on the information we collected at the survey about this article: http://blog.mozilla.com/sumo/2012/02/27/surveying-our-toolbar-users/

    We found out that the majority of users who land into this article are trying to get rid of their Babylon toolbar (the actual driver to the article).

    I wrote an analysis of the results of the survey here: https://etherpad.mozilla.org/babylon-toolbar-survey

    I'm wondering if we should include a message at the beginning of the article explaining how to get rid of this toolbar.

    I know this is not standard but this article is far from being standard (90% of the traffic comes from a crappy toolbar)

    Based on the information we collected at the survey about this article: http://blog.mozilla.com/sumo/2012/02/27/surveying-our-toolbar-users/ We found out that the majority of users who land into this article are trying to get rid of their Babylon toolbar (the actual driver to the article). I wrote an analysis of the results of the survey here: https://etherpad.mozilla.org/babylon-toolbar-survey I'm wondering if we should include a message at the beginning of the article explaining how to get rid of this toolbar. I know this is not standard but this article is far from being standard (90% of the traffic comes from a crappy toolbar)
  2. AliceWyman 4177 posts
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    Ibai said

    I'm wondering if we should include a message at the beginning of the article explaining how to get rid of this toolbar. I know this is not standard but this article is far from being standard (90% of the traffic comes from a crappy toolbar)

    I don't think we should add a note at the beginning of this article explaining how to get rid of a toolbar. If this is something that needs to be documented in the KB then we should create a new "Uninstalling Toolbars" article - something like http://kb.mozillazine.org/Uninstalling_toolbars - and link to it from one of the Navigation articles on the home page (Fix problems with Kaspersky, Norton, Google or other toolbars or Fix problems with your home page or search).

    If you decide to include a note in this article about removing the Babylon toolbar then I think it should be at the very bottom of the page, underneath the "Troubleshooting" section, so that it doesn't distract from the rest of the article content.

    ''Ibai [[#post-5173|said]]'' <blockquote> I'm wondering if we should include a message at the beginning of the article explaining how to get rid of this toolbar. I know this is not standard but this article is far from being standard (90% of the traffic comes from a crappy toolbar) </blockquote> I don't think we should add a note at the beginning of this article explaining how to get rid of a toolbar. If this is something that needs to be documented in the KB then we should create a new "Uninstalling Toolbars" article - something like http://kb.mozillazine.org/Uninstalling_toolbars - and link to it from one of the Navigation articles on the home page ([[Fixing problems with Google, Norton or other toolbars]] or [[Fix problems with your home page or search]]). If you decide to include a note in this article about removing the Babylon toolbar then I think it should be at the very bottom of the page, underneath the "Troubleshooting" section, so that it doesn't distract from the rest of the article content.
  3. Ashish Namdev 8 posts
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    The Babylone Toolbar is sucking more while using Firefox. It slows down Firefox start up and it's processing. Many Times Firefox Doesn't response when Babylone is present in Firefox. there should be some Code included in Firefox For Removing programmatically such unwanted Tool Bars. we should include article about such issues in our discussion forums.

    The Babylone Toolbar is sucking more while using Firefox. It slows down Firefox start up and it's processing. Many Times Firefox Doesn't response when Babylone is present in Firefox. there should be some Code included in Firefox For Removing programmatically such unwanted Tool Bars. we should include article about such issues in our discussion forums.
  4. AliceWyman 4177 posts
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    Related discussion:

    scoobidiver said

    I disagree to add unrelated content to an article. You can use the survey feature to add a popup with a link to the article you want for users coming from a specific website. For the Babylon case, see this discussion about adding a section in the article about malware or creating a dedicated article about unwanted toolbars.
    Verdi said
    I forgot this - Gavin Sharp made us a restartless add-on that resets your home page, location bar search and search bar search - https://addons.mozilla.org/en-US/firefox/addon/searchreset I think it might make sense to add something about it (and hijacking by add-ons) to: We might also create a new article that has you delete toolbar add-ons and then run this to fix the case where, for example the Ask toolbar (or you-name-it-spam-toolbar) has gotten installed accidentally.
    Related discussion: * https://support.mozilla.org/forums/knowledge-base-articles/708244 Adding "off-topic" content to articles ''scoobidiver said'' <blockquote> I disagree to add unrelated content to an article. You can use the survey feature to add a popup with a link to the article you want for users coming from a specific website. For the Babylon case, see [/forums/knowledge-base-articles/708234?last=45820#post-45780 this discussion] about adding a section in the article about malware or creating a dedicated article about unwanted toolbars. </blockquote> *https://support.mozilla.org/forums/knowledge-base-articles/708234 Firefox 12 Updates ''Verdi said''<blockquote> I forgot this - Gavin Sharp made us a restartless add-on that resets your home page, location bar search and search bar search - https://addons.mozilla.org/en-US/firefox/addon/searchreset I think it might make sense to add something about it (and hijacking by add-ons) to: *[[How to set the home page]] *[[Search bar]] *[[Searches are redirected to another site]] We might also create a new article that has you delete toolbar add-ons and then run this to fix the case where, for example the Ask toolbar (or you-name-it-spam-toolbar) has gotten installed accidentally. </blockquote>
    Modified by AliceWyman on
  5. Ibai 301 posts
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    AliceWyman said

    Ibai said
    I'm wondering if we should include a message at the beginning of the article explaining how to get rid of this toolbar. I know this is not standard but this article is far from being standard (90% of the traffic comes from a crappy toolbar)

    I don't think we should add a note at the beginning of this article explaining how to get rid of a toolbar. If this is something that needs to be documented in the KB then we should create a new "Uninstalling Toolbars" article - something like http://kb.mozillazine.org/Uninstalling_toolbars - and link to it from one of the Navigation articles on the home page (Fix problems with Kaspersky, Norton, Google or other toolbars or Fix problems with your home page or search).

    If you decide to include a note in this article about removing the Babylon toolbar then I think it should be at the very bottom of the page, underneath the "Troubleshooting" section, so that it doesn't distract from the rest of the article content.

    Alyce I will agree if the vast majority of the traffic wasn't coming from the Babylon toolbar. The way it is today 90%+ of the traffic comes from the toolbar and from the survey we know that half of them want to remove the toolbar.

    I don't think that 2 lines will hurt 50% of the users and we will help a lot to the other 50%.

    I agree that we should create an article as you propose but I will like to see how do you want to give it the right visibility so we can improve the experience of this frustrated users.

    ''AliceWyman [[#post-5174|said]]'' <blockquote> ''Ibai [[#post-5173|said]]'' <blockquote> I'm wondering if we should include a message at the beginning of the article explaining how to get rid of this toolbar. I know this is not standard but this article is far from being standard (90% of the traffic comes from a crappy toolbar) </blockquote> I don't think we should add a note at the beginning of this article explaining how to get rid of a toolbar. If this is something that needs to be documented in the KB then we should create a new "Uninstalling Toolbars" article - something like http://kb.mozillazine.org/Uninstalling_toolbars - and link to it from one of the Navigation articles on the home page ([[Fixing problems with Google, Norton or other toolbars]] or [[Fix problems with your home page or search]]). If you decide to include a note in this article about removing the Babylon toolbar then I think it should be at the very bottom of the page, underneath the "Troubleshooting" section, so that it doesn't distract from the rest of the article content. </blockquote> Alyce I will agree if the vast majority of the traffic wasn't coming from the Babylon toolbar. The way it is today 90%+ of the traffic comes from the toolbar and from the survey we know that half of them want to remove the toolbar. I don't think that 2 lines will hurt 50% of the users and we will help a lot to the other 50%. I agree that we should create an article as you propose but I will like to see how do you want to give it the right visibility so we can improve the experience of this frustrated users.
  6. AliceWyman 4177 posts
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    Ibai said

    Alyce I will agree if the vast majority of the traffic wasn't coming from the Babylon toolbar. The way it is today 90%+ of the traffic comes from the toolbar and from the survey we know that half of them want to remove the toolbar.

    I don't think that 2 lines will hurt 50% of the users and we will help a lot to the other 50%.

    I agree that we should create an article as you propose but I will like to see how do you want to give it the right visibility so we can improve the experience of this frustrated users.

    What are the two lines about removing the Babylon Toolbar you would add to this article? Maybe we could add a "Babylon Toolbar" section to the proposed Remove a toolbar that has taken over your Firefox search or home page article that is waiting for a draft?

    What about scoobidiver's idea, You can use the survey feature to add a popup with a link to the article you want for users coming from a specific website.? I don't know the mechanics but if you could include the information (or an article link) in a popup only seen by users coming from Babylon's website that would be ideal.

    Ibai [[#post-5183|said]]'' <blockquote> Alyce I will agree if the vast majority of the traffic wasn't coming from the Babylon toolbar. The way it is today 90%+ of the traffic comes from the toolbar and from the survey we know that half of them want to remove the toolbar. <br><br> I don't think that 2 lines will hurt 50% of the users and we will help a lot to the other 50%. <br><br> I agree that we should create an article as you propose but I will like to see how do you want to give it the right visibility so we can improve the experience of this frustrated users. </blockquote> What are the two lines about removing the Babylon Toolbar you would add to this article? Maybe we could add a "Babylon Toolbar" section to the proposed [[Uninstalling toolbars]] article that is waiting for a draft? What about scoobidiver's idea, ''You can use the survey feature to add a popup with a link to the article you want for users coming from a specific website.''? I don't know the mechanics but if you could include the information (or an article link) in a popup only seen by users coming from Babylon's website that would be ideal.
  7. Ibai 301 posts
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    The two lines should be somethings like this formatted as a warning or not:

    "If you are interested in removing a toolbar (or Babylon toolbar) visit Uninstalling toolbars to learn how".

    I will be surprised that this will ruin the quality of the article or have any other negative side effects beyond creating and exception to a rule that we have been trying to enforce (i.e. maintain articles on topic). If we acknowledge that this is an exception because of a major outlier (it's the most popular article because of an external factor) we should be ok.

    I'll be cool with the pop-up idea but we don't have that feature and developing something when we can use this workaround is not something that I'm comfortable fighting for.

    The two lines should be somethings like this formatted as a warning or not: "If you are interested in removing a toolbar (or Babylon toolbar) visit Uninstalling toolbars to learn how". I will be surprised that this will ruin the quality of the article or have any other negative side effects beyond creating and exception to a rule that we have been trying to enforce (i.e. maintain articles on topic). If we acknowledge that this is an exception because of a major outlier (it's the most popular article because of an external factor) we should be ok. I'll be cool with the pop-up idea but we don't have that feature and developing something when we can use this workaround is not something that I'm comfortable fighting for.
  8. AliceWyman 4177 posts
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    Ibai, The Remove a toolbar that has taken over your Firefox search or home page article has a first draft. Can you review it?

    On the problem with Babylon-related website(s) linking to this article, I wasn't sure how exactly that's being done. I did a forum search and came up with this earlier topic from a couple of months ago:

    I see no problem with the Babylon Toolbar itself including a link to this article or with websites with radio streams or other features that require the Firefox WMP plugin linking here. So, I suppose I don't see why you want to include a note about uninstalling toolbars to this article. If it's just that 40% -50% of the survey respondents want to get rid of the Babylon toolbar, I think simply coming to support.mozilla.org and finding the Remove a toolbar that has taken over your Firefox search or home page article (when approved) should be enough. I don't think we need to add a link about uninstalling toolbars to this article but that's not up to me, if you include a short link, if Michael Verdi or another reviewer approves it.

    By the way, it looks like the problem with Babylon toolbar and Firefox crashes (mentioned in your survey analysis) was fixed by a Babylon update. See https://bugzilla.mozilla.org/show_bug.cgi?id=715757#c23 which links to https://bugzilla.mozilla.org/show_bug.cgi?id=715744 (includes Babylon contact info, if you need it).

    Ibai, The [[Uninstalling toolbars]] article has a first draft. Can you review it? On the problem with Babylon-related website(s) linking to this article, I wasn't sure how exactly that's being done. I did a forum search and came up with this earlier topic from a couple of months ago: *https://support.mozilla.org/forums/contributors/708110 Some findings and further investigation around "WMP in Firefox" article I see no problem with the Babylon Toolbar itself including a link to this article or with websites with radio streams or other features that require the Firefox WMP plugin linking here. So, I suppose I don't see why you want to include a note about uninstalling toolbars to this article. If it's just that 40% -50% of the survey respondents want to get rid of the Babylon toolbar, I think simply coming to support.mozilla.org and finding the [[Uninstalling toolbars]] article (when approved) should be enough. I don't think we need to add a link about uninstalling toolbars to this article but that's not up to me, if you include a short link, if Michael Verdi or another reviewer approves it. By the way, it looks like the problem with Babylon toolbar and Firefox crashes (mentioned in your survey analysis) was fixed by a Babylon update. See https://bugzilla.mozilla.org/show_bug.cgi?id=715757#c23 which links to https://bugzilla.mozilla.org/show_bug.cgi?id=715744 (includes Babylon contact info, if you need it).
  9. Ibai 301 posts
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    AliceWyman said

    Ibai, The Remove a toolbar that has taken over your Firefox search or home page article has a first draft. Can you review it? On the problem with Babylon-related website(s) linking to this article, I wasn't sure how exactly that's being done. I did a forum search and came up with this earlier topic from a couple of months ago: I see no problem with the Babylon Toolbar itself including a link to this article or with websites with radio streams or other features that require the Firefox WMP plugin linking here. So, I suppose I don't see why you want to include a note about uninstalling toolbars to this article. If it's just that 40% -50% of the survey respondents want to get rid of the Babylon toolbar, I think simply coming to support.mozilla.org and finding the Remove a toolbar that has taken over your Firefox search or home page article (when approved) should be enough. I don't think we need to add a link about uninstalling toolbars to this article but that's not up to me, if you include a short link, if Michael Verdi or another reviewer approves it. By the way, it looks like the problem with Babylon toolbar and Firefox crashes (mentioned in your survey analysis) was fixed by a Babylon update. See https://bugzilla.mozilla.org/show_bug.cgi?id=715757#c23 which links to https://bugzilla.mozilla.org/show_bug.cgi?id=715744 (includes Babylon contact info, if you need it).

    The problem that they talk about is crashes. That's cool and it seem to be solved. There's a more fundamental issue about toolbars and it's the fact that they take over the whole experience and they are installed against the will of the users (when they install it voluntarily it's because they are asked to do so because otherwise their site is not going to work well (sic) ).

    The scenario that we are seeing here is that almost 100k visitors a week to SUMO use this article as entry point and what they want is the article that about Uninstalling toolbars (You have done a great job there, kudos). What I'm saying is that we should simplify the way this 100k users land in that article. As simple as it is. If we leave it the way it is, a lot of people will simply give up on SUMO because they don't understand how to find the article they need (Uninstalling Toolbars). Makes sense?

    ''AliceWyman [[#post-5187|said]]'' <blockquote> Ibai, The [[Uninstalling toolbars]] article has a first draft. Can you review it? On the problem with Babylon-related website(s) linking to this article, I wasn't sure how exactly that's being done. I did a forum search and came up with this earlier topic from a couple of months ago: *https://support.mozilla.org/forums/contributors/708110 Some findings and further investigation around "WMP in Firefox" article I see no problem with the Babylon Toolbar itself including a link to this article or with websites with radio streams or other features that require the Firefox WMP plugin linking here. So, I suppose I don't see why you want to include a note about uninstalling toolbars to this article. If it's just that 40% -50% of the survey respondents want to get rid of the Babylon toolbar, I think simply coming to support.mozilla.org and finding the [[Uninstalling toolbars]] article (when approved) should be enough. I don't think we need to add a link about uninstalling toolbars to this article but that's not up to me, if you include a short link, if Michael Verdi or another reviewer approves it. By the way, it looks like the problem with Babylon toolbar and Firefox crashes (mentioned in your survey analysis) was fixed by a Babylon update. See https://bugzilla.mozilla.org/show_bug.cgi?id=715757#c23 which links to https://bugzilla.mozilla.org/show_bug.cgi?id=715744 (includes Babylon contact info, if you need it). </blockquote> The problem that they talk about is crashes. That's cool and it seem to be solved. There's a more fundamental issue about toolbars and it's the fact that they take over the whole experience and they are installed against the will of the users (when they install it voluntarily it's because they are asked to do so because otherwise their site is not going to work well (sic) ). The scenario that we are seeing here is that almost 100k visitors a week to SUMO use this article as entry point and what they want is the article that about Uninstalling toolbars (You have done a great job there, kudos). What I'm saying is that we should simplify the way this 100k users land in that article. As simple as it is. If we leave it the way it is, a lot of people will simply give up on SUMO because they don't understand how to find the article they need (Uninstalling Toolbars). Makes sense?