Norton Toolbar won't work with Firefox version 41

Revision Information
  • Revision id: 105843
  • Created:
  • Creator: pollti
  • Comment: added wikipedia link
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: AliceWyman
  • Is approved? No
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

Starting with version 41, Firefox has stopped supporting an old and fairly unstable technology called "Binary XPCOM" used by a small number of add-on developers. Mozilla has encouraged developers to update their add-ons in order to stay safe and compatible with the latest versions of Firefox (see this Mozilla blog post).

Because the current Norton Toolbar uses the older technology, it is temporarily incompatible with Firefox until Norton releases a fix. Norton is planning a fix for Norton Toolbar version 22.5 (see Norton's announcement).

Steps you can take:

  • The standalone Norton application will continue to work without the toolbar. Use the features within the Norton application and uninstall the toolbar. Reinstall it when Norton releases a fix.
  • Continue using the latest version of Firefox for the most stability and security. Do not use an older version of Firefox.
  • Identity Safe users: Use Identity Safe directly in your Norton product, or visit https://identitysafe.norton.com/ in a new tab. From your Norton product or the Identity Safe site, you can view your logins and copy/paste your usernames and passwords. You can also access your address and wallet items.