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[Approved] add to Troubleshooting: Disable hardware acceleration in Flash settings (re: Firefox hangs on Flash)

  • 2 Replies
  • Last reply by AliceWyman
  1. AliceWyman 5162 posts
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    Copied from the post, "Firefox hangs on flash" in the Troubleshooting plugins discussion forum:


    After 6 month searching I found the solution to my problem: Firefox 4.0.1 is hanging on flash ( in youtube for instance ) due to hardware acceleration of the flash display. To turn it off see: http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html


    My reply:
    Thank you for reporting a possible solution for problems with the Flash plugin, which is to disable hardware acceleration in the Flash Player settings as documented at http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

    I checked the Firefox hangs or is not responding - How to fix article and it does refer you to the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article for problems caused by plugins. Since you have identified Flash as the plugin causing the problem, the next step would have been to research Flash articles. <snip>

    The Flash Plugin - Keep it up to date and troubleshoot problems article has a troubleshooting section that links to Flash videos won't play full screen which has "Disable hardware acceleration" in Flash settings as the solution. I think that the Flash Plugin - Keep it up to date and troubleshoot problems article's troubleshooting section should mention that other performance issues caused by Flash can also be solved by disabling hardware acceleration. I'll copy this to that article's discussion forum.


    I think that the Troubleshooting section in this article should mention that disabling hardware acceleration in Flash settings, which is the Flash videos won't play full screen solution, can also resolve hangs and other performance issues when using Flash.

    Copied from the post, "Firefox hangs on flash" in the [/kb/Troubleshooting%20plugins/discuss Troubleshooting plugins discussion] forum: ---- After 6 month searching I found the solution to my problem: Firefox 4.0.1 is hanging on flash ( in youtube for instance ) due to hardware acceleration of the flash display. To turn it off see: http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html ---- My reply:<br> Thank you for reporting a possible solution for problems with the Flash plugin, which is to disable hardware acceleration in the Flash Player settings as documented at http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html I checked the [[Firefox hangs]] article and it does refer you to the [[Troubleshooting plugins]] article for problems caused by plugins. Since you have identified Flash as the plugin causing the problem, the next step would have been to research Flash articles. <snip> The [[Managing the Flash plugin]] article has a troubleshooting section that links to [[Cannot view full screen Flash videos]] which has "Disable hardware acceleration" in Flash settings as the solution. I think that the [[Managing the Flash plugin]] article's troubleshooting section should mention that other performance issues caused by Flash can also be solved by disabling hardware acceleration. I'll copy this to that article's discussion forum. ---- I think that the Troubleshooting section in this article should mention that disabling hardware acceleration in Flash settings, which is the [[Cannot view full screen Flash videos]] solution, can also resolve hangs and other performance issues when using Flash.
    Modified by AliceWyman on
  2. scoobidiver 1275 posts
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    I added a section about Flash HW accel. that may makes Firefox hang, sorted troubleshooting sections by commonness, removed duplicated keywords. It needs review.

    I added a section about Flash HW accel. that may makes Firefox hang, sorted troubleshooting sections by commonness, removed duplicated keywords. It needs review.
  3. AliceWyman 5162 posts
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    I approved it.

    I approved it.