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[Proposal] Section to Re-set your account

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  • Last reply by Ibai
  1. Ibai 301 posts
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    We need an explanation for user that have their Sync account created and everything needed to set it up again, but don't know how to do it.

    The actual process is far from intuitive. And while I'm pushing to make it a little bit more simple with Product this is not going to land soon.

    What about creating a section:

    - I want to set up my Sync account again.

    Or something like that. The process is explained in https://support.mozilla.com/en-US/kb/templateaddcomputer (that I just updated with the new process that was launched in FX4) and it's integrated in several articles but never with this explanation. The usage in general is to explain how to add a computer when you are far from the other one.

    Some users don't find the info for the explained use-case, because it's not that obvious.

    We need an explanation for user that have their Sync account created and everything needed to set it up again, but don't know how to do it. The actual process is far from intuitive. And while I'm pushing to make it a little bit more simple with Product this is not going to land soon. What about creating a section: - I want to set up my Sync account again. Or something like that. The process is explained in https://support.mozilla.com/en-US/kb/templateaddcomputer (that I just updated with the new process that was launched in FX4) and it's integrated in several articles but never with this explanation. The usage in general is to explain how to add a computer when you are far from the other one. Some users don't find the info for the explained use-case, because it's not that obvious.