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[Done] Drafting this article

  • 8 Replies
  • Last reply by AliceWyman
  1. Michael Verdi 1755 posts
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    Hi Alice,
    I'm looking at your first draft and I have some ideas about it.

    • I think this article should focus on users. Our contributors can be referred to Adding screenshots for more detailed instructions. The idea here would be to have this article linked right there next to the upload form.
    • I think you can remove "(i.e. snapshot)" from the introduction. "Snapshot" is no more descriptive than image or screenshot.
    • I think it would be better to give numbered, step-by-step instructions. You can copy them (and I think the related screenshots) out of the Adding screenshots article. For example:
      • Set up the situation you want to screenshot. When you've got it how you want, press Print Screen or Prnt Scrn on your keyboard.
      • Go to the Start menu and open up the Paint program.
      • Once Paint is open, click Paste and your screenshot will appear.
      • Save your image as a PNG so you can upload it to the media gallery.
      • Next, go back to the question page on support.mozilla.org and click the Browse button under Post a Reply.
      • etc., etc.
    • For the sake of simplicity you can remove redundant info like the note about other tutorials the other tools section.
    Hi Alice,<br> I'm looking at your [https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem/revision/20691 first draft] and I have some ideas about it. *I think this article should focus on users. Our contributors can be referred to [[Adding screenshots]] for more detailed instructions. The idea here would be to have this article linked right there next to the upload form. *I think you can remove "(i.e. snapshot)" from the introduction. "Snapshot" is no more descriptive than image or screenshot. *I think it would be better to give numbered, step-by-step instructions. You can copy them (and I think the related screenshots) out of the [[Adding screenshots]] article. For example: **Set up the situation you want to screenshot. When you've got it how you want, press Print Screen or Prnt Scrn on your keyboard. **Go to the Start menu and open up the Paint program. **Once Paint is open, click Paste and your screenshot will appear. **Save your image as a PNG so you can upload it to the media gallery. **Next, go back to the question page on support.mozilla.org and click the Browse button under Post a Reply. **etc., etc. *For the sake of simplicity you can remove redundant info like the note about other tutorials the other tools section.
  2. AliceWyman 4212 posts
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    Hi, Michael,

    What I did in my first draft was to basically copy the information from the old version of Adding screenshots, including the "(i.e. snapshot)" which I'm fine with removing. I made a couple of additions which I copied from the Forum rules and guidelines point on adding images.

    The two links I added, http://en.wikipedia.org/wiki/Screenshot and http://take-a-screenshot.org/ have lots of good information, by the way. If you don't want to link to it within the main part of the article, what about adding it at the bottom, maybe incorporate with "Tools" into a links section named "Tools and additional resources"?

    I was hoping some of the forum contributors like the-edmeister, John99 and cor-el could help finish this article by making their own edits. I'll wait awhile to see if anyone else has suggestions.

    Feel free (anyone) to edit my first draft and make it more helpful.

    Hi, Michael, What I did in my first draft was to basically copy the information from the old version of [[Adding screenshots]], including the "(i.e. snapshot)" which I'm fine with removing. I made a couple of additions which I copied from the [[Forum and chat rules and guidelines]] point on adding images. The two links I added, http://en.wikipedia.org/wiki/Screenshot and http://take-a-screenshot.org/ have lots of good information, by the way. If you don't want to link to it within the main part of the article, what about adding it at the bottom, maybe incorporate with "Tools" into a links section named "'''Tools and additional resources'''"? I was hoping some of the forum contributors like the-edmeister, John99 and cor-el could help finish this article by making their own edits. I'll wait awhile to see if anyone else has suggestions. Feel free (anyone) to edit my first draft and make it more helpful.
    Modified by AliceWyman on
  3. John99 2953 posts
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    The attach images feature may change slightly after the recent discussion & the new bugs see thread /forums/contributors/708082?last=44584#post-44524 my main concers previously were

    • nill instructions for users
    • large files were likely to be problematic,
      but I could not find anywhere where we had documented any size limits

    A longstanding known issue is being addressed, I am glad about that, but not too bothered about which screenshots are addedor the exact wording, as long as we get some info out there.

    The''' attach images '''feature may change slightly after the recent discussion & the new bugs see thread [/forums/contributors/708082?last=44584#post-44524] my main concers previously were * nill instructions for users * large files were likely to be problematic, <br/> but I could not find anywhere where we had documented any size limits A longstanding known issue is being addressed, I am glad about that, but not too bothered about which screenshots are addedor the exact wording, as long as we get some info out there.
  4. cor-el 987 posts
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    Only on Windows XP it may take more effort to get a screenshot.
    On Windows Vista and later there is the Snipping tool to take a screenshot that also allows to save the screenshot as PNG or JPG.

    That is probably the best way to get a screenshot on Windows.

    The Printscreen key (Prt Src) will probably give the full screen by default and with modern wide screens that can make quite a large image, so it may be better to use a tool that allows to grab a portion of the screen.


    For Linux, you have these two basic tools apart from the Prt Scrn key depending on which desktop manager you use:

    See also:

    Only on Windows XP it may take more effort to get a screenshot.<br /> On Windows Vista and later there is the Snipping tool to take a screenshot that also allows to save the screenshot as PNG or JPG. *http://en.wikipedia.org/wiki/Snipping_Tool That is probably the best way to get a screenshot on Windows. The Printscreen key (Prt Src) will probably give the full screen by default and with modern wide screens that can make quite a large image, so it may be better to use a tool that allows to grab a portion of the screen. ---- For Linux, you have these two basic tools apart from the Prt Scrn key depending on which desktop manager you use: *http://en.wikipedia.org/wiki/KSnapshot *http://en.wikipedia.org/wiki/Gnome-screenshot See also: *http://en.wikipedia.org/wiki/Category:Screenshot_software
  5. the-edmeister 454 posts
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    Might be a good idea to include the OS in each of the titles for the 4 versions of that article, so users viewing the article can see if they aren't seeing the applicable version.
    Like - Creating the screenshot - Windows
    That OS switch is too low to even come into the screen on short KB articles and can be easily missed. That came up in a discussion started by RobertJ last night.

    followed the link here - https://support.mozilla.org/en-US/forums/contributors/708082?last=44592#post-44592 and somehow the "switch" for Article is for: was on Android when I opened that article (I probably last viewed a "Mobile" KB page), but the Windows version of that article was showing - I'm using WinXP. I changed it to view the Linux and Mac versions, then Windows - as I went back to the Android setting the Windows version was still displayed. I couldn't see the Android version until I left that Tab and came back to it and changed it back and forth between Windows and Android a few times. Might be a fluke with my installation, but I haven't noticed it before - or maybe because it is a Revision article. - ??

    Might be a good idea to include the OS in each of the titles for the 4 versions of that article, so users viewing the article can see if they aren't seeing the applicable version. <br /> Like - '''Creating the screenshot - Windows''' <br /> That OS switch is too low to even come into the screen on short KB articles and can be easily missed. That came up in a discussion started by RobertJ last night. followed the link here - https://support.mozilla.org/en-US/forums/contributors/708082?last=44592#post-44592 and somehow the "switch" for '''Article is for:''' was on Android when I opened that article (I probably last viewed a "Mobile" KB page), but the Windows version of that article was showing - I'm using WinXP. I changed it to view the Linux and Mac versions, then Windows - as I went back to the Android setting the Windows version was still displayed. I couldn't see the Android version until I left that Tab and came back to it and changed it back and forth between Windows and Android a few times. Might be a fluke with my installation, but I haven't noticed it before - or maybe because it is a Revision article. - ??
  6. AliceWyman 4212 posts
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    I made a new draft. I didn't add any screenshots but those can be added later if anyone wants to include them.

    Ed: I agree the OS switch in the Article is for: section is too low, but that's the same for all KB articles.

    I made a new draft. I didn't add any screenshots but those can be added later if anyone wants to include them. '''Ed''': I agree the OS switch in the '''Article is for:''' section is too low, but that's the same for all KB articles.
  7. AliceWyman 4212 posts
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    AliceWyman said

    Ed: I agree the OS switch in the Article is for: section is too low, but that's the same for all KB articles.

    P.S. I filed a bug: Bug 719843 - 'Article is for' displaying OS and Firefox version is placed too low in the Sidebar.

    ''AliceWyman [[#post-4891|said]]'' <blockquote> '''Ed''': I agree the OS switch in the '''Article is for:''' section is too low, but that's the same for all KB articles. </blockquote> P.S. I filed a bug: [https://bugzilla.mozilla.org/show_bug.cgi?id=719843 Bug 719843 - 'Article is for' displaying OS and Firefox version is placed too low in the Sidebar.]
  8. the-edmeister 454 posts
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    Alice, thank you for filing that Bug. I added a comment to it.

    I just noticed a change to the KB article pages that happened in the last few days, there is a new button for Show editing tools and Hide editing tools and the Army of Awesome is gone. That will lessen the problem with that selector not being discoverable on the shorter articles.

    Alice, thank you for filing that Bug. I added a comment to it. I just noticed a change to the KB article pages that happened in the last few days, there is a new button for '''Show editing tools''' and '''''Hide editing tools''''' and the '''Army of Awesome''' is gone. That will lessen the problem with that selector not being discoverable on the shorter articles.
    Modified by the-edmeister on
  9. AliceWyman 4212 posts
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    Ed, Thanks for commenting in the bug report.

    I made another revision to make separate "Creating a screenshot" sections for Windows, Mac, and Linux (you will still only see one section at a time, depending on the "show for" selection). I left the earlier one pending and deferred my first draft and Michael Verdi's "stub".

    I think either of my last two revisions is ready for approval.

    Ed, Thanks for commenting in the bug report. I made another revision to make separate "Creating a screenshot" sections for Windows, Mac, and Linux (you will still only see one section at a time, depending on the "show for" selection). I left the earlier one pending and deferred my first draft and Michael Verdi's "stub". I think either of my last two revisions is ready for approval.
    Modified by AliceWyman on