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How do I create a screenshot of my problem?
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A user's guide to creating a screenshot of their problem for uploading to the support forum.
A user's guide to creating a screenshot of their problem for uploading to the support forum.
Content:
<!-- Note: The https://support.mozilla.org/en-US/kb/how-to-make-screenshots article includes instructions for KB contributors to create and edit screenshot images to use in KB articles. This article should be a guide for users who want to take a screenshot to include in a support forum post. This article should use "for" to separate instructions for Windows, Mac and Linux. The instructions should use the default, built-in tools and just focus on making and uploading an image. Resizing and annotating are not necessary. For reference on how to use the built-in tools see https://support.mozilla.org/en-US/kb/how-to-make-screenshots - Note that until https://bugzilla.mozilla.org/show_bug.cgi?id=718732 is fixed, Windows XP users will have to save their images as png (the default is bmp). -->
A [http://en.wikipedia.org/wiki/Screenshot screenshot] is an image of your computer screen or portion of the screen. On the Mozilla Support forum, we don't want people to be shy about adding screenshots. A picture is worth a thousand words and can go a long way to help explain a problem.
To take a screenshot, either use Firefox Screenshots{for not fx57} (available in [[Find what version of Firefox you are using|Firefox version]] 57 and above){/for} or else follow the directions given below to create a screenshot on your computer, iOS device or Android device.
__TOC__
=Firefox Screenshots=
{for not fx57}[[T:update fx desktop]]{/for}
You can use the [[Firefox Screenshots]] feature to take, download and share screenshots with just a click of a button. To use it, click on the ''Page actions'' menu in the address bar:
;[[Image:screenshot 57]]
{for win}
= Create a screenshot on Windows =
Once you have the screen presented the way you want for the screenshot:
#Press the {key Print Screen} or {key Prnt Scrn} or {key prt sc} key (depending on your keyboard). This key is usually found in the upper right section of your keyboard. To capture only the active window, hold down the {key Alt} key at the same time.
# Go to the Windows Start menu and open up the Microsoft Paint program from the Programs list (look under Accessories).
#Once Paint is open, click Paste and your screenshot will appear.
#Save your image as a PNG file, in an easy-to-find location such as your desktop
You now have a screenshot that you can add to your forum question by clicking the Browse button below the Post a Reply box.
== Tools ==
* [http://en.wikipedia.org/wiki/Microsoft_Paint Microsoft Paint] (included with Windows)
* [http://en.wikipedia.org/wiki/Snipping_Tool Snipping tool] (included with Windows 7, Vista, Windows 8 and Windows 10)
* [http://www.irfanview.com/ Irfanview] (Free)
* [http://www.getpaint.net/ Paint .NET] (Free)
* [http://www.xnview.com/en/index.html XNView] (Free)
* [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software]
{/for}
{for mac}
= Create a screenshot on Mac =
Once you have the screen presented the way you want for the screenshot:
*To capture the screen, hold down the {key command} key, as well as the {key Shift} key, as you press {key 3}.
*To capture a specific section, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then select the area you want to copy.
*To capture a specific window, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then press the {key spacebar}. You can then click on a window to capture it.
As a result, there will be a PNG file on your desktop, called {filepath Picture 1}. You now have a screenshot that you can add to your forum question by clicking the Browse button below the Post a Reply box.
== Tools ==
* [http://www.xnview.com/en/index.html XNView] (Free)
* [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software]
{/for}
{for linux}
= Create a screenshot on Gnu/Linux =
Once you have the screen presented the way you want for the screenshot:
*On Ubuntu, click the {menu Applications} menu, go to the {menu Accessories} folder, and select {menu Take Screenshot}.
* In distributions using the KDE environment (Kubuntu, OpenSUSE, etc.), [http://en.wikipedia.org/wiki/KSnapshot KSnapshot]
* In distributions using the Gnome desktop environment (Debian, Trisquel, Fedora, etc.), [http://en.wikipedia.org/wiki/Gnome-screenshot Gnome-screenshot]
*In most other distributions, depending on your desktop manager, you may also use the {key Print Screen} or {key Prnt Scrn} key to capture your screenshot as follows:
** {key Print Screen}: whole screen
** {key Alt} + {key Print Screen}: current window
** {key Shift} + {key Print Screen}: selected rectangle on the screen
** {key Ctrl} combined with any of the above will copy the screenshot to the clipboard
You now have a screenshot that you can add to your forum question by clicking the '''Browse''' button below the '''Post a Reply''' box.
== Tools ==
* [http://shutter-project.org/ Shutter] is powerful screenshot tool available as a standard package in most Gnu/Linux distributions
* [http://www.xnview.com/en/index.html XNView] (Free)
* [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software]
{/for}
= Create a screenshot on iOS devices =
Once you have the screen presented the way you want for the screenshot:
#Press and hold the Sleep/Wake button, then immediately press the Home button.
#Your screen will flash white for a second and the device will make a camera shutter noise (if the volume is on) to indicate that the screenshot has been taken.
#The screenshot is now stored in your photos app for you to view.
{note}'''iOS devices''': iPhone 6 devices & above, the Sleep/Wake button is on the right side of the device.{/note}
= Create a screenshot on Android devices =
How to take a screenshot on your Android phone or tablet depends on the particular device and Android version but here are two common methods:
*Press and hold the Sleep/wake button and the volume-down button simultaneously until the screen flashes.
*If the above did not work and your device has a home button, press and hold the home button and the power button simultaneously until the screen flashes.
Afterwards, find the screenshot image in the Gallery app.
<!-- Ref: https://support.mozilla.org/en-US/kb/adding-screenshots/revision/116638#w_taking-android-screenshots and https://support.mozilla.org/en-US/questions/1076863 -->
If neither method works, you can visit an Android forum such as forums.androidcentral.com for help with your specific device.
= More help =
The [http://www.take-a-screenshot.org/ take-a-screenshot.org] website has instructions for taking a screenshot on Windows, Mac, Linux, iOS and Android devices.
<!-- Note: The https://support.mozilla.org/en-US/kb/how-to-make-screenshots article includes instructions for KB contributors to create and edit screenshot images to use in KB articles. This article should be a guide for users who want to take a screenshot to include in a support forum post. This article should use "for" to separate instructions for Windows, Mac and Linux. The instructions should use the default, built-in tools and just focus on making and uploading an image. Resizing and annotating are not necessary. For reference on how to use the built-in tools see https://support.mozilla.org/en-US/kb/how-to-make-screenshots - Note that until https://bugzilla.mozilla.org/show_bug.cgi?id=718732 is fixed, Windows XP users will have to save their images as png (the default is bmp). -->
A [http://en.wikipedia.org/wiki/Screenshot screenshot] is an image of your computer screen or portion of the screen. On the Mozilla Support forum, we don't want people to be shy about adding screenshots. A picture is worth a thousand words and can go a long way to help explain a problem.
To take a screenshot, either use Firefox Screenshots{for not fx56} (available in [[Find what version of Firefox you are using|Firefox version]] 56 and above){/for} or else follow the directions given below to create a screenshot on your computer, iOS device or Android device.
__TOC__
=Firefox Screenshots=
{for not fx56}[[T:update fx desktop]]{/for}
You can use the [[Firefox Screenshots]] feature to take, download and share screenshots with just a click of a button. To use it, click on the ''Page actions'' menu in the address bar:
;[[Image:screenshot 57]]
{for win}
= Create a screenshot on Windows =
Once you have the screen presented the way you want for the screenshot:
#Press the {key Print Screen} or {key Prnt Scrn} or {key prt sc} key (depending on your keyboard). This key is usually found in the upper right section of your keyboard. To capture only the active window, hold down the {key Alt} key at the same time.
# Go to the Windows Start menu and open up the Microsoft Paint program from the Programs list (look under Accessories).
#Once Paint is open, click Paste and your screenshot will appear.
#Save your image as a PNG file, in an easy-to-find location such as your desktop
You now have a screenshot that you can add to your forum question by clicking the Browse button below the Post a Reply box.
== Tools ==
* [http://en.wikipedia.org/wiki/Microsoft_Paint Microsoft Paint] (included with Windows)
* [http://en.wikipedia.org/wiki/Snipping_Tool Snipping tool] (included with Windows 7, Vista, Windows 8 and Windows 10)
* [http://www.irfanview.com/ Irfanview] (Free)
* [http://www.getpaint.net/ Paint .NET] (Free)
* [http://www.xnview.com/en/index.html XNView] (Free)
* [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software]
{/for}
{for mac}
= Create a screenshot on Mac =
Once you have the screen presented the way you want for the screenshot:
*To capture the screen, hold down the {key command} key, as well as the {key Shift} key, as you press {key 3}.
*To capture a specific section, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then select the area you want to copy.
*To capture a specific window, hold down the {key command} key, as well as the {key Shift} key, as you press {key 4}; then press the {key spacebar}. You can then click on a window to capture it.
As a result, there will be a PNG file on your desktop, called {filepath Picture 1}. You now have a screenshot that you can add to your forum question by clicking the Browse button below the Post a Reply box.
== Tools ==
* [http://www.xnview.com/en/index.html XNView] (Free)
* [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software]
{/for}
{for linux}
= Create a screenshot on Gnu/Linux =
Once you have the screen presented the way you want for the screenshot:
*On Ubuntu, click the {menu Applications} menu, go to the {menu Accessories} folder, and select {menu Take Screenshot}.
* In distributions using the KDE environment (Kubuntu, OpenSUSE, etc.), [http://en.wikipedia.org/wiki/KSnapshot KSnapshot]
* In distributions using the Gnome desktop environment (Debian, Trisquel, Fedora, etc.), [http://en.wikipedia.org/wiki/Gnome-screenshot Gnome-screenshot]
*In most other distributions, depending on your desktop manager, you may also use the {key Print Screen} or {key Prnt Scrn} key to capture your screenshot as follows:
** {key Print Screen}: whole screen
** {key Alt} + {key Print Screen}: current window
** {key Shift} + {key Print Screen}: selected rectangle on the screen
** {key Ctrl} combined with any of the above will copy the screenshot to the clipboard
You now have a screenshot that you can add to your forum question by clicking the '''Browse''' button below the '''Post a Reply''' box.
== Tools ==
* [http://shutter-project.org/ Shutter] is powerful screenshot tool available as a standard package in most Gnu/Linux distributions
* [http://www.xnview.com/en/index.html XNView] (Free)
* [http://en.wikipedia.org/wiki/Category:Screenshot_software More screenshot software]
{/for}
= Create a screenshot on iOS devices =
Once you have the screen presented the way you want for the screenshot:
#Press and hold the Sleep/Wake button, then immediately press the Home button.
#Your screen will flash white for a second and the device will make a camera shutter noise (if the volume is on) to indicate that the screenshot has been taken.
#The screenshot is now stored in your photos app for you to view.
{note}'''iOS devices''': iPhone 6 devices & above, the Sleep/Wake button is on the right side of the device.{/note}
= Create a screenshot on Android devices =
How to take a screenshot on your Android phone or tablet depends on the particular device and Android version but here are two common methods:
*Press and hold the Sleep/wake button and the volume-down button simultaneously until the screen flashes.
*If the above did not work and your device has a home button, press and hold the home button and the power button simultaneously until the screen flashes.
Afterwards, find the screenshot image in the Gallery app.
<!-- Ref: https://support.mozilla.org/en-US/kb/adding-screenshots/revision/116638#w_taking-android-screenshots and https://support.mozilla.org/en-US/questions/1076863 -->
If neither method works, you can visit an Android forum such as forums.androidcentral.com for help with your specific device.
= More help =
The [http://www.take-a-screenshot.org/ take-a-screenshot.org] website has instructions for taking a screenshot on Windows, Mac, Linux, iOS and Android devices.