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Experiment proposal

  • 7 Replies
  • Last reply by AliceWyman
  1. Michael Verdi 1755 posts
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    This article is highly rated and one of our top articles BUT, it's not the solution that we use in our forum all the time. For basic trouble with a website we always recommend clearing the cache AND cookies. The canned response follows the steps in Websites don't load - troubleshoot and fix error messages.

    In addition, clearing the cache automatically when Firefox closes has nothing to do with fixing website issues. Also, that is covered in Delete browsing, search and download history on Firefox.

    So I propose that we change this article to use the instructions for clearing both cookies and cache and remove the section about automatically clearing the cache on quit.

    We should make that change and NOT mark it ready for localization so we can see how it performs.

    This article is highly rated and one of our top articles BUT, it's not the solution that we use in our forum all the time. For basic trouble with a website we always recommend clearing the cache AND cookies. The canned response follows the steps in [[Websites don't load - troubleshoot and fix error messages]]. In addition, clearing the cache automatically when Firefox closes has nothing to do with fixing website issues. Also, that is covered in [[Remove recent browsing, search and download history]]. So I propose that we change this article to use the instructions for clearing both cookies and cache and remove the section about automatically clearing the cache on quit. We should make that change and NOT mark it ready for localization so we can see how it performs.
  2. AliceWyman 4285 posts
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    This is a "How to" article, originally named "How to clear the cache". The name was changed recently to "Clear the cache - Delete temporary Internet files to fix common website issues" but this is not a "troubleshooting" article about fixing website issues (or at least it didn't start out that way).

    Changing the instructions was discussed awhile back and an experiment was made to change the article to use the "Clear recent history" steps. See:

    (from Chris Ilias, page 2 March 26, 2010 1:35:48 PM) Using the Clear Recent History instructions actually brought the scores down.

    According to the article History. Chris Ilias then reverted the change and switched back to using the advanced settings instructions, on Apr 5, 2010

    This is a "How to" article, originally named "[https://support.mozilla.org/en-US/kb/How%20to%20clear%20the%20cache?redirect=no How to clear the cache]". The name was changed recently to "Clear the cache - Delete temporary Internet files to fix common website issues" but this is not a "troubleshooting" article about fixing website issues (or at least it didn't start out that way). Changing the instructions was discussed awhile back and an experiment was made to change the article to use the "Clear recent history" steps. See: *https://support.mozilla.org/en-US/forums/contributors/479674 Simplify How to clear cache instructions? (from Chris Ilias, page 2 March 26, 2010 1:35:48 PM) ''Using the Clear Recent History instructions actually brought the scores down.'' According to the article History. Chris Ilias then reverted the change and switched back to using the advanced settings instructions, on Apr 5, 2010
    Modified by AliceWyman on
  3. AliceWyman 4285 posts
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    Verdi said

    So I propose that we change this article to use the instructions for clearing both cookies and cache and remove the section about automatically clearing the cache on quit.

    This "How to" article answers the simple question "How do I clear the cache?". If you want to add steps for clearing cookies as well as clearing the cache, I think it would make more sense to create a new "troubleshooting" article based on step 2 of Troubleshoot and diagnose Firefox problems to clear both cache and cookies.

    ''Verdi [[#post-7657|said]]'' <blockquote> So I propose that we change this article to use the instructions for clearing both cookies and cache and remove the section about automatically clearing the cache on quit. </blockquote> This "How to" article answers the simple question "How do I clear the cache?". If you want to add steps for clearing cookies as well as clearing the cache, I think it would make more sense to create a new "troubleshooting" article based on step 2 of [[Basic Troubleshooting]] to clear both cache and cookies.
  4. Michael Verdi 1755 posts
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    Thanks for the history Alice. In that case we should change the name of this article back. I personally don't see much need to regularly clear the cache except to fix a problem but I understand people like to do it.

    Thanks for the history Alice. In that case we should change the name of this article back. I personally don't see much need to regularly clear the cache except to fix a problem but I understand people like to do it.
  5. AliceWyman 4285 posts
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    Verdi said

    Thanks for the history Alice. In that case we should change the name of this article back.

    I tried renaming the article back to "How to clear the cache" but I get a message, "Document with this Title and Locale already exists."

    How about I rename it "How do I clear the cache?" ... or "Clear the cache"?

    ''Verdi [[#post-7663|said]]'' <blockquote> Thanks for the history Alice. In that case we should change the name of this article back. </blockquote> I tried renaming the article back to "How to clear the cache" but I get a message, "Document with this Title and Locale already exists." How about I rename it "How do I clear the cache?" ... or "Clear the cache"?
  6. Saulo Coelho 0 posts
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    Im agree 2..But its true the people become most of part pure lazy.Most of problems im see its from computer of user is loot of mistakes in pc is registy, and sometimes dont need clean cache need use only ccleaner to fix that and work. Some people 2 dont have anti virus or dont care abou update and with lot pf malwares and virus how can work browsing?

    Im agree 2..But its true the people become most of part pure lazy.Most of problems im see its from computer of user is loot of mistakes in pc is registy, and sometimes dont need clean cache need use only ccleaner to fix that and work. Some people 2 dont have anti virus or dont care abou update and with lot pf malwares and virus how can work browsing?
  7. AliceWyman 4285 posts
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    A better name then the first two I suggested is "How to clear the Firefox cache" based on the second sentence in the article's introduction, which is, This article describes how to clear the Firefox cache".

    AliceWyman said

    Verdi said
    Thanks for the history Alice. In that case we should change the name of this article back.

    I tried renaming the article back to "How to clear the cache" but I get a message, "Document with this Title and Locale already exists."

    How about I rename it "How do I clear the cache?" ... or "Clear the cache"?

    A better name then the first two I suggested is "How to clear the Firefox cache" based on the second sentence in the article's introduction, which is, ''This article describes how to clear the Firefox cache". ''AliceWyman [[#post-7664|said]]'' <blockquote> ''Verdi [[#post-7663|said]]'' <blockquote> Thanks for the history Alice. In that case we should change the name of this article back. </blockquote> I tried renaming the article back to "How to clear the cache" but I get a message, "Document with this Title and Locale already exists." How about I rename it "How do I clear the cache?" ... or "Clear the cache"? </blockquote>
  8. AliceWyman 4285 posts
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    I renamed this article "How to clear the Firefox cache".

    I renamed this article "How to clear the Firefox cache".