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[Deferred] Installation help

  • 3 Replies
  • Last reply by Michael Verdi
  1. ig123 0 posts
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    I came to this article looking for help with installation of Firefox. The website makes it very easy to find the download, but the download does not include installation instructions making it difficult to use. The README.txt file only has a reference to the website.

    Getting Started documentation seemed like a likely place to find out how to download and install (the first steps in getting started from my perspective) but, unfortunately for me, the article assumes Firefox is already installed.

    And the support page doesn't have a separate article that covers installation.

    Even if installation isn't covered in this article, it would be a significant improvement if it began with links to articles that do cover installation (perhaps separate articles for different operating systems). This is particularly important because neither the download page nor the support page have obvious links to articles covering installation - I looked, maybe I'm blind but I couldn't find such articles, which is why I came to this one.

    I would really like to get started.

    I came to this article looking for help with installation of Firefox. The website makes it very easy to find the download, but the download does not include installation instructions making it difficult to use. The README.txt file only has a reference to the website. Getting Started documentation seemed like a likely place to find out how to download and install (the first steps in getting started from my perspective) but, unfortunately for me, the article assumes Firefox is already installed. And the support page doesn't have a separate article that covers installation. Even if installation isn't covered in this article, it would be a significant improvement if it began with links to articles that do cover installation (perhaps separate articles for different operating systems). This is particularly important because neither the download page nor the support page have obvious links to articles covering installation - I looked, maybe I'm blind but I couldn't find such articles, which is why I came to this one. I would really like to get started.
  2. AliceWyman 4159 posts
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    Thanks for the feedback, that you think that either this article or the Firefox Support Home Page should link to articles that cover installing Firefox.

    Links to articles that will help you install Firefox on different operating systems can be found in the Installing Firefox article.

    Thanks for the feedback, that you think that either this article or the [http://support.mozilla.com/home Firefox Support Home Page] should link to articles that cover installing Firefox. Links to articles that will help you install Firefox on different operating systems can be found in the [[Installing Firefox]] article.
  3. AliceWyman 4159 posts
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    P.S. I see you already made a pending edit to add a section on installing Firefox to this article. I also created a discussion topic here, about adding a link to Installing Firefox to the Template:New to Firefox so that it will be listed under the "New to Firefox?" section of the Firefox Support Home Page.

    P.S. I see you already made a pending edit to add a section on installing Firefox to this article. I also created a discussion topic [/kb/templatenew-firefox/discuss/2012 here], about adding a link to [[Installing Firefox]] to the [/kb/templatenew-firefox Template:New to Firefox] so that it will be listed under the "New to Firefox?" section of the [http://support.mozilla.com/home Firefox Support Home Page].
  4. Michael Verdi 1755 posts
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    This article was initially written specifically for people that already had Firefox installed. When they started Firefox we showed them a page with info about Firefox and we told them to go to that article for more. That said, I see your point but I'm not sure we need a section about it. The download page for Firefox - http://mozilla.org/firefox contains platform specific instructions for installation. We also have an Installing Firefox article and I just approved Alice's edit that adds it to the home page in the New to Firefox section. I think that will solve the problem. If we did add something about installing Firefox to the getting started article, I'd do something very brief, like:
    (in the intro)
    Don't have Firefox yet? Go download and install it!

    This article was initially written specifically for people that already had Firefox installed. When they started Firefox we showed them a page with info about Firefox and we told them to go to that article for more. That said, I see your point but I'm not sure we need a section about it. The download page for Firefox - http://mozilla.org/firefox contains platform specific instructions for installation. We also have an [[Installing Firefox article]] and I just approved Alice's edit that adds it to the home page in the New to Firefox section. I think that will solve the problem. If we did add something about installing Firefox to the getting started article, I'd do something very brief, like: <br>(in the intro) <br>Don't have Firefox yet? [http://mozilla.org/firefox Go download and install it!]