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Pending Revisions for list of recommended alternatives

  1. Hey there,

    To follow up on the last two revisions, I wanted to discuss a bit further the list of recommended sites for user to visit. I think this list should be the same when the site is under maintenance.

    Based on the current list there are:

    • Recently solved questions
    • End User Support emails (community owned)
    • Mozillazine forums
    • Communities - added by certain locales using their own AAQ or self hosted forum for questions

    What thoughts on adding:

    • R/Firefox

    Removing @firefox makes sense because not all languages are supported - at the moment there is a common response to recommend going to the support forum for more complicated user issues.

    Removing MDN makes sense as well, but does pointing users to stackoverflow.com here make sense, is that english only?

    One follow up question on keeping Mozillazine: the articles are not all up to date, and they have a similar issue by which old solutions for older versions of Firefox are still indexed and could give outdated information. Is this kept because we are just pointing to the active community forums?

    Thank you for your input.

    Hey there, To follow up on the last two revisions, I wanted to discuss a bit further the list of recommended sites for user to visit. I think this list should be the same when the site is under maintenance. Based on the current list there are: * Recently solved questions * End User Support emails (community owned) * Mozillazine forums * Communities - added by certain locales using their own AAQ or self hosted forum for questions What thoughts on adding: *R/Firefox Removing @firefox makes sense because not all languages are supported - at the moment there is a common response to recommend going to the support forum for more complicated user issues. Removing MDN makes sense as well, but does pointing users to stackoverflow.com here make sense, is that english only? One follow up question on keeping Mozillazine: the articles are not all up to date, and they have a similar issue by which old solutions for older versions of Firefox are still indexed and could give outdated information. Is this kept because we are just pointing to the active community forums? Thank you for your input.
  2. This is the current list of support alternatives, under the Additional resources section of the article:


    Adding this would be fine:

    I don't care either way about Recently solved questions about Mozilla software or Where to go for developer support.

    I would keep Mozilla Forums: End-User Support and MozillaZine forums since, in addition to Firefox support, both include Thunderbird and SeaMonkey support options.

    Like you said, many of the KB articles at MozillaZine are outdated. I often use the mozillaZine forums, though, both for finding information and occasionally to answer questions. Contributors answering Firefox support forum questions at forums.mozillazine.org include the-edmeister, jscher2000, James and cor-el (under a different name).

    This is the current list of support alternatives, under the '''Additional resources''' section of the article: *[https://support.mozilla.org/questions/all?sort=requested&filter=solved&show=done Recently solved questions about Mozilla software] *[http://www.mozilla.org/about/forums/#end-user-support Mozilla Forums: End-User Support] *[http://forums.mozillazine.org MozillaZine forums] *[[Where to go for developer support]] ----- Adding this would be fine: * [https://www.reddit.com/r/firefox/ r/Firefox forum at reddit] I don't care either way about [https://support.mozilla.org/questions/all?sort=requested&filter=solved&show=done Recently solved questions about Mozilla software] or [[Where to go for developer support]]. I would keep [http://www.mozilla.org/about/forums/#end-user-support Mozilla Forums: End-User Support] and [http://forums.mozillazine.org MozillaZine forums] since, in addition to Firefox support, both include Thunderbird and SeaMonkey support options. Like you said, many of the KB articles at MozillaZine are outdated. I often use the mozillaZine forums, though, both for finding information and occasionally to answer questions. Contributors answering [http://forums.mozillazine.org/viewforum.php?f=38 Firefox support forum] questions at forums.mozillazine.org include [/user/the-edmeister the-edmeister], [/user/jscher2000 jscher2000], [/user/James James] and [/user/cor-el cor-el] (under a different name).

    Modified by AliceWyman on

  3. guigs said

    Removing @firefox makes sense because not all languages are supported - at the moment there is a common response to recommend going to the support forum for more complicated user issues.

    I take that to mean you no longer wish to add the following, which you proposed in your pending revision:


    • Tweet to @firefox with 'help me' in your text to get help live from the Social Support Community.

    ''guigs [[#post-16836|said]]'' <blockquote> Removing @firefox makes sense because not all languages are supported - at the moment there is a common response to recommend going to the support forum for more complicated user issues. </blockquote> I take that to mean you no longer wish to add the following, which you proposed in your pending revision: ----- *Tweet to @firefox with 'help me' in your text to get help live from the Social Support Community. -----