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Flash recently updated and may not load videos in Firefox. Videos may appear, black, white or grey and never play. We'll show some possible fixes.

Flash has recently updated to version 11.3. Some users are reporting issues with this version of Flash and Firefox. The video may appear black, white or grey and never play. This article has a few solutions that have been reported to work. __TOC__ There are several steps that you can try to remedy this situation. Each step is valuable in troubleshooting this issue. '''Please try these steps in order.''' {for win,mac} =If RealPlayer is installed, try this first= == Turn off Web Download & Recording in RealPlayer == # Launch RealPlayer # Click the RealPlayer icon in the upper left corner of the window and choose Preferences. # Choose Download & Recording from the left hand panel # Uncheck "Enable Web Download & Recording for these installed browsers" # Click OK and close RealPlayer # Restart Firefox {note}'''Note:''' This will remove the RealPlayer Browser Record extension from the Firefox Add-ons Manager.{/note} == Disable the RealPlayer Browser Record extension in Firefox == {note}'''Note:''' Some versions of the RealPlayer Browser Record extension have been [https://addons.mozilla.org/en-US/firefox/blocked/i106 blocklisted]. If your version wasn't disabled or if you re-enabled it afterwards, you can use the following steps to disable it again.{/note} # [[T:Open Add-ons|type=Extensions]] # Select the RealPlayer Browser Record extension. # Click the {button Disable} button. # Click '''Restart now'''. Your tabs will be saved and restored after the restart. {/for} {for win} == Uninstall RealPlayer == If disabling or turning off the Browser Record feature did not resolve the issue, please try uninstalling RealPlayer from your computer: [http://service.real.com/realplayer/support.html?section=uninstallRP Uninstalling RealPlayer on Windows] {/for} {for mac} == Uninstall RealPlayer == If disabling or turning off the Browser Record feature did not resolve the issue, please try uninstalling RealPlayer from your computer: [https://real.custhelp.com/app/answers/detail/a_id/8652/~/uninstall-and-reinstall-realplayer-for-mac-os-x Uninstalling RealPlayer on Mac] {/for} {for win} = Disable Protected Mode in Flash = If you do not have RealPlayer installed on your computer, you may want to try disabling Protected Mode in Flash. You find steps for [http://forums.adobe.com/thread/1018071 disabling Protected Mode on the Adobe support forum]. For more information on this feature, please see [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html Inside Flash Player Protected Mode for Firefox]. {/for} = Downgrade to Flash 11.2 = If the previous steps did not resolve your issue or Flash is constantly crashing, you should uninstall Flash 11.3 and downgrade to Flash 11.2. You can find steps for downgrading to Flash 11.2 in: [[Flash 11.3 crashes]]