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Solution if Trusteer Rapport has caused the issue

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  • Last reply by AliceWyman
  1. andrewtindall 0 posts
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    I had the same issue with 11.3 and 11.4 Adobe Flash Player Plugin crashing, yet 10.3 was OK. I raised it in bugzilla and it turned out to be Rapport. Unfortunately this free on-line banking security software doesn't check for latest versions. Go to the Trusteer Rapport console (Win7: Start, All Programs, Trusteer Rapport, Rapport Console), If the version is "Emerald Build 1205.4" you are out-of-date. Get the latest executable: http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe and run it. You will now be at "Emerald Build 1205.8". Reboot your PC, and all sorted!

    I had the same issue with 11.3 and 11.4 Adobe Flash Player Plugin crashing, yet 10.3 was OK. I raised it in bugzilla and it turned out to be Rapport. Unfortunately this free on-line banking security software doesn't check for latest versions. Go to the Trusteer Rapport console (Win7: Start, All Programs, Trusteer Rapport, Rapport Console), If the version is "Emerald Build 1205.4" you are out-of-date. Get the latest executable: http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe and run it. You will now be at "Emerald Build 1205.8". Reboot your PC, and all sorted!
  2. AliceWyman 4254 posts
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    Here is what I could find on this issue in Bugzilla:

    • Bug 787014 - Flash 11.4 Constantly Crashing when viewing any web page with an old version of Trusteer Rapport
    • Bug 789431 - Flash crashes continuously since upgrade to Firefox 15.0 then 15.0.1 with an old version of Trusteer Rapport
    • Bug 789880 - Adobe Flash Player crashes when trying to play videos (eg from youtube)

    I see from bug 789880#c11 that scoobidiver invited you to post this information here. Thanks.

    Here is what I could find on this issue in Bugzilla: *[https://bugzilla.mozilla.org/show_bug.cgi?id=787014 Bug 787014] - Flash 11.4 Constantly Crashing when viewing any web page with an old version of Trusteer Rapport *[https://bugzilla.mozilla.org/show_bug.cgi?id=789431 Bug 789431] - Flash crashes continuously since upgrade to Firefox 15.0 then 15.0.1 with an old version of Trusteer Rapport *[https://bugzilla.mozilla.org/show_bug.cgi?id=789880 Bug 789880] - Adobe Flash Player crashes when trying to play videos (eg from youtube) I see from [https://bugzilla.mozilla.org/show_bug.cgi?id=789880#c11 bug 789880#c11] that scoobidiver invited you to post this information here. Thanks.