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Uninstalling Flash instructions for Windows

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  • Last reply by AliceWyman
  1. AliceWyman 4207 posts
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    Sorry for the long post but .....

    This article says, "To uninstall Flash 11.3 on Windows, you will need to use the uninstaller provided by Adobe." and then links to http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe ...but this removes both the Flash Plugin AND the Flash ActiveX .

    The next step only says to download and install the Flash Plugin but never mentions re-installing the Flash ActiveX control. This can cause problems for users who may not use Internet Explorer but have other software that needs the Flash Player ActiveX control to function properly.

    Related discussion: https://support.mozilla.org/en-US/kb/fix-problems-realplayer-add-ons/discuss/2483#post-5497

    Note that CheckMate is a RealPlayer user who has been helping other users downgrade Flash and he reports removing the Adobe Flash Player ActiveX will cause problems using RealPlayer. He said,
    One user, who had followed the advice of me and others on the thread who had rolled back to 10.3 (I did provide others the link to the "How do I revert to a previous version of Flash Player" page with the choices) and said he found it "more stable" than the 11.2 but said he couldn't use the RealPlayer converter or play videos with it. I tested the converter - working perfectly, so I asked him to tell me every single step he did. He said he actually had followed the instructions in the Crash article (not mine) to install the 10.3 after running the uninstaller. But he was getting a pop up that said RealPlayer needs Internet Explorer to install Flash Player to work.<snip> I told him it didn't work because he never installed it - he only installed the FF version again and told him to start over, uninstall and follow my instructions to reinstall both versions from the direct links page for the 10.3 from the the "How do I revert...."page. The next day he said everything was working perfectly and couldn't thank me enough and was glad this "ordeal" was over.

    I've also noted that the Flash ActiveX is required for other software to work properly and added a warning here: http://kb.mozillazine.org/Flash#Windows_uninstall

    I think that the Windows uninstall instructions should explain how to uninstall the Adobe Flash Player 11 Plugin using Windows Control Panel with a note that, if "Adobe Flash Player ActiveX" is also listed, the ActiveX should be left installed.

    I uploaded a screenshot:

    Even Jeromie Clark (Adobe employee) suggests that method Jun 22, 2012 here: http://forums.adobe.com/message/4515142

    Also, if you're continuing to have installation problems, try the following:
    1.) Go to Start > Control Panels > Programs and Features
    2.) Uninstall Flash Player
    3.) Reboot
    4.) Download Flash Player from Adobe.com

    You can always add a note to download and run Adobe's uninstaller as an alternate method or if problems arise and link to Adobe's Flash Player Help / Uninstall Flash Player | Windows article, with a warning that Adobe's Uninstaller removes both the Flash Plugin and the ActiveX Flash Player and that some software may require installation of Adobe Flash Player ActiveX to function properly.

    Sorry for the long post but ..... This article says, "To uninstall Flash 11.3 on Windows, you will need to use the uninstaller provided by Adobe." and then links to http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe ...but this removes both the Flash Plugin AND the Flash ActiveX . The next step only says to download and install the Flash Plugin but never mentions re-installing the Flash ActiveX control. This can cause problems for users who may not use Internet Explorer but have other software that needs the Flash Player ActiveX control to function properly. Related discussion: https://support.mozilla.org/en-US/kb/fix-problems-realplayer-add-ons/discuss/2483#post-5497 Note that CheckMate is a RealPlayer user who has been helping other users downgrade Flash and he reports removing the Adobe Flash Player ActiveX will cause problems using RealPlayer. He said, <blockquote> One user, who had followed the advice of me and others on the thread who had rolled back to 10.3 (I did provide others the link to the "How do I revert to a previous version of Flash Player" page with the choices) and said he found it "more stable" than the 11.2 but said he couldn't use the RealPlayer converter or play videos with it. I tested the converter - working perfectly, so I asked him to tell me every single step he did. He said he actually had followed the instructions in the Crash article (not mine) to install the 10.3 after running the uninstaller. But he was getting a pop up that said RealPlayer needs Internet Explorer to install Flash Player to work.<snip> I told him it didn't work because he never installed it - he only installed the FF version again and told him to start over, uninstall and follow my instructions to reinstall both versions from the direct links page for the 10.3 from the the "How do I revert...."page. The next day he said everything was working perfectly and couldn't thank me enough and was glad this "ordeal" was over.</blockquote> I've also noted that the Flash ActiveX is required for other software to work properly and added a warning here: http://kb.mozillazine.org/Flash#Windows_uninstall I think that the Windows uninstall instructions should explain how to uninstall the '''Adobe Flash Player 11 Plugin''' using Windows Control Panel with a note that, if "Adobe Flash Player ActiveX" is also listed, the ActiveX should be left installed. * '''(Windows XP)''': See [http://support.microsoft.com/kb/307895 How to change or remove a program in Windows XP] at Microsoft Support. * '''(Windows 7 and Vista)''': See [http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program Uninstall or change a program] at Microsoft.com. I uploaded a screenshot: *https://support.mozilla.org/en-US/gallery/image/9754 UninstallFlash-Win7 Even Jeromie Clark (Adobe employee) suggests that method Jun 22, 2012 here: http://forums.adobe.com/message/4515142 <blockquote> Also, if you're continuing to have installation problems, try the following: <br> 1.) Go to Start > Control Panels > Programs and Features <br> 2.) Uninstall Flash Player <br> 3.) Reboot <br> 4.) Download Flash Player from Adobe.com </blockquote> You can always add a note to download and run Adobe's uninstaller as an alternate method or if problems arise and link to Adobe's [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Flash Player Help / Uninstall Flash Player | Windows] article, with a warning that Adobe's Uninstaller removes both the Flash Plugin and the ActiveX Flash Player and that some software may require installation of Adobe Flash Player ActiveX to function properly.
    Modified by AliceWyman on
  2. AliceWyman 4207 posts
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    P.S. The Flash Plugin - Keep it up to date and troubleshoot problems article, under Uninstalling Flash, includes a note that says,


    Note: Running Adobe's uninstaller will remove Flash from all browsers where it is not built-in, including Internet Explorer. You will be prompted to reinstall Flash when you visit a page that requires it, such as Adobe's Test Page.


    While better than nothing, that note may not be enough, since some users may run into problems with RealPlayer or other installed software that requires that Flash Player ActiveX is installed to work properly, even though they don't use Internet Explorer. (I'll add that to that articles discussion forum).

    P.S. The [[Managing the Flash plugin]] article, under Uninstalling Flash, includes a note that says, ----- '''Note''': Running Adobe's uninstaller will remove Flash from all browsers where it is not built-in, including Internet Explorer. You will be prompted to reinstall Flash when you visit a page that requires it, such as [http://www.adobe.com/products/flash/about/ Adobe's Test Page]. ----- While better than nothing, that note may not be enough, since some users may run into problems with RealPlayer or other installed software that requires that Flash Player ActiveX is installed to work properly, even though they don't use Internet Explorer. (I'll add that to that articles discussion forum).
  3. AliceWyman 4207 posts
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    Related post by Cww here: /forums/contributors/708430?last=47762&page=5#post-47762 Flash 11.3 issues

    Related post by Cww here: [/forums/contributors/708430?last=47762&page=5#post-47762] Flash 11.3 issues
  4. AliceWyman 4207 posts
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    Related to Flash Player ActiveX being needed for RealPlayer, see also:

    • Bug 764210 - Blocklist RealPlayer Download Plugin add-ons

    Comment 56 from Julian Adler 2012-07-09 17:06:16 PDT
    Quote:
    4.Install Flash Active X for Internet Explorer (I did this specifically for this test because some users have complained getting pop ups from RealPlayer needing to have Adobe Flash installed in Internet Explorer.)

    Related to Flash Player ActiveX being needed for RealPlayer, see also: *[https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c56 Bug 764210] - Blocklist RealPlayer Download Plugin add-ons<br> Comment 56 from Julian Adler 2012-07-09 17:06:16 PDT <br> '''Quote:'''<br> 4.Install Flash Active X for Internet Explorer (I did this specifically for this test because some users have complained getting pop ups from RealPlayer needing to have Adobe Flash installed in Internet Explorer.)