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[Done] RP program vs extension vs plugin, remove "RealPlayer plugin is not recognized" section, explain disabling the plugin

  • 14 Replies
  • Last reply by AliceWyman
  1. AliceWyman 5162 posts
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    The article needs work, such as distinguishing between the Real Player program itself and the browser plugin. The "RealPlayer plugin is not recognized" section needs to account for the "Program Files (x86)" location on 64-bit Windows.

    Someone with a current version of Real Player needs to take a look at this article.

    I no longer have Real Player installed but the Real Player plugin nppl3260.dll was only used for certain embedded content using "audio/x-pn-realaudio-plugin" mime type, which was rarely encountered. I actually had to disable the plugin to get many direct links to Real Media files to work.

    P.S. This is from Fix common audio and video issues ... which should be included in this article if it still applies (or at least include a link):


    • RealPlayer plugin: See Fix problems with RealPlayer add-ons
      • The RealPlayer 10.5 plugin plays the .rpm format only. Other Real media files (.rm, .ram, .ra) may not work if the plugin is enabled so, if you are having problems with links to Real media files, disable the RealPlayer plugin.
    The article needs work, such as distinguishing between the Real Player program itself and the browser plugin. The "RealPlayer plugin is not recognized" section needs to account for the "Program Files (x86)" location on 64-bit Windows. Someone with a current version of Real Player needs to take a look at this article. I no longer have Real Player installed but the Real Player plugin nppl3260.dll was only used for certain embedded content using "audio/x-pn-realaudio-plugin" mime type, which was rarely encountered. I actually had to disable the plugin to get many direct links to Real Media files to work. P.S. This is from [[Video or audio does not play]] ... which should be included in this article if it still applies (or at least include a link): ----- * '''RealPlayer plugin''': See [[Using the RealPlayer plugin with Firefox]] ** The RealPlayer 10.5 plugin plays the .rpm format only. Other Real media files (.rm, .ram, .ra) may not work if the plugin is enabled so, if you are having problems with links to Real media files, disable the RealPlayer plugin.
    Modified by AliceWyman on
  2. AliceWyman 5162 posts
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    From http://kb.mozillazine.org/Testing_plugins

    Here is a test page with embedded Real Media content that uses the mime Type: audio/x-pn-realaudio-plugin:
    http://www-01.ibm.com/webcasts/playertest/test_real.shtml

    Here is a direct link to the embedded media it contains:

    Other direct links to Real Media files can be found here:

    From http://kb.mozillazine.org/Testing_plugins Here is a test page with embedded Real Media content that uses the mime Type: ''audio/x-pn-realaudio-plugin'':<br> http://www-01.ibm.com/webcasts/playertest/test_real.shtml Here is a direct link to the embedded media it contains:<br> *http://www-01.ibm.com/webcasts/playertest/test.rm Other direct links to Real Media files can be found here: *http://kb.mozillazine.org/Testing_plugins#Other_media_tests
    Modified by AliceWyman on
  3. scoobidiver 1275 posts
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    AliceWyman said

    Here is a test page with embedded Real Media content that uses the mime Type: audio/x-pn-realaudio-plugin:
    http://www-01.ibm.com/webcasts/playertest/test_real.shtml

    It makes the RealPlayer G2 plugin crash consistently!

    ''AliceWyman [[#post-3065|said]]'' <blockquote> Here is a test page with embedded Real Media content that uses the mime Type: ''audio/x-pn-realaudio-plugin'':<br> http://www-01.ibm.com/webcasts/playertest/test_real.shtml </blockquote> It makes the RealPlayer G2 plugin crash consistently!
  4. AliceWyman 5162 posts
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    I took that page down from MozillaZine's article (I just added it today after finding it linked from another test page).

    Do any of these test pages work? They both embed .rpm files based on "Page Info -> Media" (the rpm files contain urls to actual media files, when opened in Notepad)

    I took that page down from MozillaZine's article (I just added it today after finding it linked from another test page). Do any of these test pages work? They both embed .rpm files based on "Page Info -> Media" (the rpm files contain urls to actual media files, when opened in Notepad) *http://real.unl.edu/lpe/rm-demo.html *http://pharmacy.auburn.edu/pcs/onlinedemo/virtualbootcamp/helprm.htm
    Modified by AliceWyman on
  5. scoobidiver 1275 posts
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    AliceWyman said

    Do any of these test pages work?

    The plugin crashes in both cases.

    ''AliceWyman [[#post-3067|said]]'' <blockquote> Do any of these test pages work? </blockquote> The plugin crashes in both cases.
  6. AliceWyman 5162 posts
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    What about here? http://www.slp3d2.com/launchsiteglobal/test.cfm

    Do you have a crash report?

    Do direct links to Real Media files work... and do they open in the RealPlayer program or in the browser plugin? Try:

    (I can open both of those files with the VLC Media Player program)

    If direct links to rm or ram files open in the plugin and that also crashes, try disabling the plugin, or else set the filetypes to open in the Real Player application instead of the plugin, in your Applications options.

    What about here? http://www.slp3d2.com/launchsiteglobal/test.cfm Do you have a crash report? Do direct links to Real Media files work... and do they open in the RealPlayer program or in the browser plugin? Try: *http://www-01.ibm.com/webcasts/playertest/test.rm *http://www.slp3d.com/ram/slp3d.ram (I can open both of those files with the VLC Media Player program) If direct links to rm or ram files open in the plugin and that also crashes, try disabling the plugin, or else set the filetypes to open in the Real Player application instead of the plugin, in your [[Managing file types|Applications]] options.
    Modified by AliceWyman on
  7. scoobidiver 1275 posts
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    AliceWyman said

    What about here? http://www.slp3d2.com/launchsiteglobal/test.cfm
    Do you have a crash report?

    Crash and no report available.

    Do direct links to Real Media files work... and do they open in the RealPlayer program or in the browser plugin? Try:

    They both open and work in the RealPlayer program.

    The RealPlayer plugin is a load of s..t. If the article is #114 viewed article, it is because of the RealPlayer Browser Record Plugin extension that is used to download videos. It is unrelated to the scope of SUMO, so I think it should be archived and Use plugins to play audio, video, games and more or Fix common audio and video issues should be updated to remove the link.

    ''AliceWyman [[#post-3070|said]]'' <blockquote> What about here? http://www.slp3d2.com/launchsiteglobal/test.cfm<br> Do you have a crash report? </blockquote> Crash and no report available. <blockquote> Do direct links to Real Media files work... and do they open in the RealPlayer program or in the browser plugin? Try: *http://www-01.ibm.com/webcasts/playertest/test.rm *http://www.slp3d.com/ram/slp3d.ram </blockquote> They both open and work in the RealPlayer program. The RealPlayer plugin is a load of s..t. If the article is #114 viewed article, it is because of the RealPlayer Browser Record Plugin extension that is used to download videos. It is unrelated to the scope of SUMO, so I think it should be archived and [[Using plugins with Firefox]] or [[Video or audio does not play]] should be updated to remove the link.
  8. AliceWyman 5162 posts
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    I added Archive? to the https://wiki.mozilla.org/Support/Article_Tracking page.

    In the meantime, this article can still be updated to

    • remove the "RealPlayer plugin is not recognized" section,
    • explain that the plugin is only a small part of the RP program only needed for embedded media
    • explain that the plugin can be disabled if it causes crashes or other problems (direct Real Media links will still open in the RP program)
    • clarify that the Browser Record Plug-in is actually an extension, not a plugin.
    I added Archive? to the https://wiki.mozilla.org/Support/Article_Tracking page. In the meantime, this article can still be updated to *remove the "RealPlayer plugin is not recognized" section, * explain that the plugin is only a small part of the RP program only needed for embedded media *explain that the plugin can be disabled if it causes crashes or other problems (direct Real Media links will still open in the RP program) *clarify that the Browser Record Plug-in is actually an extension, not a plugin.
    Modified by AliceWyman on
  9. AliceWyman 5162 posts
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    If we do update this article we should also:

    • rename the "Cannot download videos after updating RealPlayer" section to "Cannot download videos" (is this still a problem?)
    • Add a section, "Cannot download audio streams such as Internet radio" since the RealPlayer Browser Record Plug-in extension can also prevent downloading Windows Media audio files (.asx) which many internet Radio stations use.

    Ref: Bug 646554 - Windows Media Player doesn't work with Radio Stations in my copy of Firefox 4.0 (comment 5) April 2011

    P.S. More references on the RealPlayer Browser Record Plug-in extension:

    https://support.mozilla.com/en-US/questions/753718 RealPlayer Browser Record Plugin Peculiarity (posted 10 months ago - "321 people have this problem") to download Audio programs in RealPlayer I have to disable the RealPlayer Browser Record Plugin - however, to download Video such as YouTube etc. I have to Enable this Plug-in.

    "Download this video" pop-up missing (YouTube Archive)

    Bug 422290 - RealPlayer Browser Record Plugin extension causes all sorts of problems in Firefox (2009, comments 16&20) blank screen, downloading videos

    If we do update this article we should also: * rename the "Cannot download videos after updating RealPlayer" section to "Cannot download videos" (is this still a problem?) * Add a section, "Cannot download audio streams such as Internet radio" since the RealPlayer Browser Record Plug-in extension can also prevent downloading Windows Media audio files (.asx) which many internet Radio stations use. Ref: [https://bugzilla.mozilla.org/show_bug.cgi?id=646554 Bug 646554 - Windows Media Player doesn't work with Radio Stations in my copy of Firefox 4.0] (comment 5) April 2011 P.S. More references on the RealPlayer Browser Record Plug-in extension: https://support.mozilla.com/en-US/questions/753718 RealPlayer Browser Record Plugin Peculiarity (posted 10 months ago - "321 people have this problem") ''to download Audio programs in RealPlayer I have to disable the RealPlayer Browser Record Plugin - however, to download Video such as YouTube etc. I have to Enable this Plug-in. '' [http://www.google.com/support/forum/p/youtube/thread?tid=139493bd14674c57&hl=en "Download this video" pop-up missing (YouTube Archive)] [https://bugzilla.mozilla.org/show_bug.cgi?id=422290 Bug 422290 - RealPlayer Browser Record Plugin extension causes all sorts of problems in Firefox] (2009, comments 16&20) ''blank screen'', ''downloading videos''
    Modified by AliceWyman on
  10. AliceWyman 5162 posts
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    On the Real Player plugin crashes: [https://bugzilla.mozilla.org/show_bug.cgi?id=667399 Bug 667399 - For Firefox 4 and 5, but not 3 series, the Real Player 12.0.1.647 Live-connect plugin crashes so video not shown and reloading page as instructed fails on Vista 64-bit.]
  11. AliceWyman 5162 posts
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    If no one wants to update this article or if the consensus is that it is no longer needed then I think it should be archived. I've added this article to the Need Changes list.

    If no one wants to update this article or if the consensus is that it is no longer needed then I think it should be archived. I've added this article to the [https://support.mozilla.org/en-US/contributors/need-changes Need Changes] list.
  12. Michael Verdi 1755 posts
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    scoobidiver said

    The RealPlayer plugin is a load of s..t. If the article is #114 viewed article, it is because of the RealPlayer Browser Record Plugin extension that is used to download videos. It is unrelated to the scope of SUMO, so I think it should be archived and Use plugins to play audio, video, games and more or Fix common audio and video issues should be updated to remove the link.

    I agree but thought before archiving I'd take a shot at refocusing the article on troubleshooting since it gets about 2,700 visits a week and people still ask questions about it in the forum. I'm going to approve this revision and rename the article to "Fixing problems with the RealPlayer plugin". I didn't even try to distinguish plugin from extension especially since the realplayer extension has plugin in the name.

    ''scoobidiver [[#post-3071|said]]'' <blockquote> The RealPlayer plugin is a load of s..t. If the article is #114 viewed article, it is because of the RealPlayer Browser Record Plugin extension that is used to download videos. It is unrelated to the scope of SUMO, so I think it should be archived and [[Using plugins with Firefox]] or [[Video or audio does not play]] should be updated to remove the link. </blockquote> I agree but thought before archiving I'd take a shot at refocusing the article on troubleshooting since it gets about 2,700 visits a week and people still ask questions about it in the forum. I'm going to approve this revision and rename the article to "Fixing problems with the RealPlayer plugin". I didn't even try to distinguish plugin from extension especially since the realplayer extension has plugin in the name.
  13. AliceWyman 5162 posts
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    The new revision is good but I have some concerns.

    The article was renamed "Fixing problems with the RealPlayer plugin" but as far as I can tell, it doesn't cover the plugin at all, only the "Browser Record Plug-in" extension. I think that the article should be renamed "Fixing problems with RealPlayer add-ons" since "add-ons" covers both the plugin and the extension.

    Also, the first section, "RealPlayer plugin is not compatible with Firefox", which just links to Re-enable add-ons that were disabled when updating Firefox, should be renamed too, since I assume we're talking about an incompatible extension. I made a small edit to rename that section, "RealPlayer add-on is not compatible with Firefox".

    Just because RealPlayer calls it a plugin we shouldn't add to the confusion! (AFAIK a plugin is never flagged as incompatible although it can be disabled if it's on the Add-ons Blocklist which is mentioned in the Add-ons that cause stability or security issues are put on a blocklist article.)

    The new revision is good but I have some concerns. The article was renamed "Fixing problems with the RealPlayer plugin" but as far as I can tell, it doesn't cover the plugin at all, only the "Browser Record Plug-in" extension. I think that the article should be renamed "Fixing problems with RealPlayer add-ons" since "add-ons" covers both the plugin and the extension. Also, the first section, "RealPlayer plugin is not compatible with Firefox", which just links to [[Add-ons are disabled after updating Firefox]], should be renamed too, since I assume we're talking about an incompatible extension. I made a small edit to rename that section, "RealPlayer add-on is not compatible with Firefox". Just because RealPlayer calls it a plugin we shouldn't add to the confusion! (AFAIK a plugin is never flagged as incompatible although it can be disabled if it's on the [https://addons.mozilla.org/firefox/blocked/ Add-ons Blocklist] which is mentioned in the [[Add-ons Blocklist]] article.)
  14. AliceWyman 5162 posts
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    Thanks to Michael Verdi for approving my edit to rename the first section, and for renaming this article.

    Thanks to Michael Verdi for approving my edit to rename the first section, and for renaming this article.
  15. AliceWyman 5162 posts
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    I changed the name of the article from ""Fixing problems with the RealPlayer add-on" to ""Fixing problems with RealPlayer add-ons", then I edited the pending revision by scoobidiver to reword the summary and intro. I also added a "The RealPlayer plugin has crashed" section for fx4 and above on disabling the "RealPlayer G2 LiveConnect-Enabled Plug-In" based on the previous discussion (above), http://kb.mozillazine.org/RealPlayer#Plugin_crashes and bug 667399.

    I changed the name of the article from ""Fixing problems with the RealPlayer add-on" to ""Fixing problems with RealPlayer add-ons", then I edited the pending revision by scoobidiver to reword the summary and intro. I also added a "The RealPlayer plugin has crashed" section for fx4 and above on disabling the "RealPlayer G2 LiveConnect-Enabled Plug-In" based on the previous discussion (above), http://kb.mozillazine.org/RealPlayer#Plugin_crashes and [https://bugzilla.mozilla.org/show_bug.cgi?id=667399 bug 667399].
    Modified by AliceWyman on