If you are experiencing difficulty downloading or viewing images through Firefox, follow the troubleshooting instructions below. This article applies to: * Still image file formats such as PNG, GIF, and JPG * Animated file formats like animated GIF This article does not apply to the following formats: * Video, such as MPG, WMV, and AVI. For more information, see [[Video or audio does not play]]. * Animated content that is displayed through a plugin: ** For more information on the Flash plugin, see [[Managing the Flash plugin]]. ** For more information on the Shockwave plugin, see [[Using the Shockwave plugin with Firefox]]. __TOC__ = Check image permissions = Firefox allows you to prevent images from loading for certain websites to make pages load faster. If you are having trouble viewing images: # [[T:optionspreferences]] # {for win}Options{/for}{for mac,linux}Preferences{/for} window, select the {menu Content} panel. # Make sure there is a check mark next to '''Load images automatically''' # Click on {button Exceptions...} next to '''Load images automatically''' to open the Exceptions - Images window. # In the Exceptions - Images window, look at the list of sites. Make sure the sites with which you're having trouble are not in the list. # {for win,linux}Click {button Close} to close{/for}{for mac}Close{/for} the Exceptions - Images window. # [[T:closeOptionsPreferences]] = Clear cookies and cache = Sometimes problems loading websites can be fixed by [[Clear the cache - Delete temporary Internet files to fix common website issues|clearing the cache]] and the [[Cookies]] associated with the problematic websites: {for fx35} # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click on the {menu History} menu and select {menu Show All History} to open the Library window. # At the top right corner, type the name of the website you wish to forget in the ''Search History'' field, and press {for win,linux}{key Enter}{/for}{for mac}{key Return}{/for}. # In the resulting list, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the site you wish to forget, and select {menu Forget About This Site}. # Close the Library window. {/for} {for fx3} # [[T:optionspreferences]] # Select the {menu Privacy} panel. # Click {button Show Cookies...} to open the Cookies window. # In the '''Search:''' field, type the first few letters of the name of the site with problems (e.g. ''yahoo''). # Select the cookies that come up in the list and click {button Remove Cookie} # {for win,linux}Click {button Close} to close{/for}{for mac}Close{/for} the Cookies window. # Select the {menu Advanced} panel at the top of the {for win}Options{/for}{for mac,linux}Preferences{/for} window. # Click the {menu Network} tab. # In the '''Offline Storage''' section, click {button Clear now}. # [[T:closeOptionsPreferences]] {/for} = The image cannot be displayed because it contains errors = If you receive the message that an image '''cannot be displayed because it contains errors''', see [[The image cannot be displayed because it contains errors]] article. = Security software = Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating. Check the settings for your Internet security program to make sure it allows images to load. {for win} = Images load the first time but not later = The RealPlayer Browser Record Plugin extension (installed with RealPlayer) can cause Firefox to show images correctly upon the first visit to a website, but not on subsequent visits or refreshes. Disabling this extension will fix the problem. # Open the RealPlayer program. # Go to the {menu Tools} menu and click on {menu Preferences}. # Go to the {menu Download & Recording} section and uncheck the option '''Enable Web Download & Recording for these installed browsers:'''. <br/> [[Image:05677927d590bbd4054d22fc7139ee06-1236696839-878-1.png]]<br/> # Click {button OK}. Or see the [[Troubleshooting extensions and themes]] article for instructions on how to disable or uninstall extensions in Firefox. <!-- https://bugzilla.mozilla.org/show_bug.cgi?id=422290 --> {/for} = Images load but look wrong = If images on websites load, but don't look right or don't look the way they do in other browsers: * If the colors in the image look incorrect, try the solutions in the [[Website colors are wrong]] article. * If you are using any sort of web accelerator software, disable it and see if images load properly. For more information, see the documentation that came with the software. * If the image area shows text or some form of gibberish, see the MozillaZine Knowledge Base article [http://kb.mozillazine.org/Page_displays_as_gibberish Page displays as gibberish]. = Other reasons why images may not load = * The site that displays the images may be down or experiencing difficulties. To verify, try loading the site from a different computer or browser. * Some pathnames to images contain backslashes (e.g. {filepath example.com\MyImage.jpg}). In browsers other than Internet Explorer, these pathnames do not load. If you see that the image's URL contains a backslash, contact the site's webmaster about the issue. <!--## The [https://addons.mozilla.org/firefox/addon/426 Slashy] extension provides a workaround for this problem.--> = Images still do not load correctly = If you have tried all of the solutions in this article and images or animations still don't load correctly: * Try [[Basic troubleshooting#Reset preferences|resetting Firefox preferences]]. * Follow the other steps in the [[Basic troubleshooting]] article. <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Images_or_animations_do_not_load Images or animations do not load (mozillaZine KB)]'''''

If you are experiencing difficulty downloading or viewing images through Firefox, follow the troubleshooting instructions below.

This article applies to:

• Still image file formats such as PNG, GIF, and JPG
• Animated file formats like animated GIF

This article does not apply to the following formats:

• Video, such as MPG, WMV, and AVI. For more information, see Fix common audio and video issues.
• Animated content that is displayed through a plugin:
  • For more information on the Flash plugin, see Flash Plugin - Keep it up to date and troubleshoot problems.
  • For more information on the Shockwave plugin, see Using the Shockwave plugin with Firefox.

Check image permissions

Firefox allows you to prevent images from loading for certain websites to make pages load faster. If you are having trouble viewing images:

1. In the Menu bar at the top of the screen, click Firefox and then select Preferences or Settings, depending on your macOS version.Click the menu button and select Settings.
2. OptionsPreferences window, select the Content panel.
3. Make sure there is a check mark next to Load images automatically
4. Click on Exceptions... next to Load images automatically to open the Exceptions - Images window.
5. In the Exceptions - Images window, look at the list of sites. Make sure the sites with which you're having trouble are not in the list.
6. Click Close to closeClose the Exceptions - Images window.
7. Close the Settings page. Any changes you've made will automatically be saved.

Clear cookies and cache

Sometimes problems loading websites can be fixed by clearing the cache and the Cookies - Information that websites store on your computer associated with the problematic websites:

The image cannot be displayed because it contains errors

If you receive the message that an image cannot be displayed because it contains errors, see The image cannot be displayed because it contains errors article.

Security software

Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating. Check the settings for your Internet security program to make sure it allows images to load.

Images load but look wrong

If images on websites load, but don't look right or don't look the way they do in other browsers:

• If the colors in the image look incorrect, try the solutions in the Website colors are wrong article.
• If you are using any sort of web accelerator software, disable it and see if images load properly. For more information, see the documentation that came with the software.
• If the image area shows text or some form of gibberish, see the MozillaZine Knowledge Base article Page displays as gibberish.

Other reasons why images may not load

• The site that displays the images may be down or experiencing difficulties. To verify, try loading the site from a different computer or browser.
• Some pathnames to images contain backslashes (e.g. example.com\MyImage.jpg). In browsers other than Internet Explorer, these pathnames do not load. If you see that the image's URL contains a backslash, contact the site's webmaster about the issue.

Images still do not load correctly

If you have tried all of the solutions in this article and images or animations still don't load correctly:

• Try resetting Firefox preferences.
• Follow the other steps in the Basic troubleshooting article.

Based on information from Images or animations do not load (mozillaZine KB)